Axiom

TERRIBLE CUSTOMER SERVICE.
I have been a member here for almost 5 years and just merely called to inquire about what the cost was for a different plan. Apparently that meant I wanted it and they charged me for a second account. (Because who doesn’t want to pay for two accounts for the same person?) I called and told them of their mistake and asked for the charge to be reversed. I was charged again the following month and finally by the third month they stopped charging me. This happened in July and as of right now, December 24, I have STILL NOT received my payment back for the two months I was charged for two accounts. I have spoken to the manager and then to Michelle who keeps telling me they ordered my check and to come back in 3 – 5 business days for it. I do not understand why they are so incompetent at customer service and doing their jobs.

It’s been a few years since I had to pay to go to a gym, but since I couldn’t free load anymore, I figured it was time to shop around. I had heard about Axiom and some of the things that the offered, so I showed up to take a tour. Ben showed me around the facility and was really relaxed about the whole thing, which I found nice.
There definitely is an abundance of cardio machines! If every machine was in use for an hour, they could probably generate enough electricity to heat a swimming pool. They also have a swimming pool. Part of the reason I chose to go to the Axiom on park center was because they have a pool.
They are doing pretty well having four and a half squat racks, the half being the rack with the safety railing things in. That barely counts. I usually go in the early evening and have an easy enough time getting a squat rack, but it could never EVER hurt to get another. Maybe drop out two of those elipticals and add another squat rack. Same goes with the bench. There are already a reasonable amount of benches, but it could never hurt to get another. Harvest for the winter, not the summer.
I’ve been making good use of the racquetball courts on site. They say that you have to reserve the courts two days in advance. I barely know what I’m doing two hours from now, let alone two days, especially with a down to the hour accuracy to know if I’ll be R-​Ballin’ on a day or not. Some people’s schedules are too unpredictable to reserve a court that far in advance. So I basically show up and scavenge for the scraps of a court I can get some other people.
They offer a ton of classes like cycling and body pump. I have never done any of them. I assume they are good. I hear good things.
The staff is really nice. I’ve talked to Ben on a number of occasions and he has always been positive and friendly. The front desk staff is welcoming. I have a made a couple of new acquaintanceship’s amongst the populous of the gym as well. Good looking people up in there. Overall, I am very happy with my membership at Axiom. I don’t see any reason to leave and I would recommend others try it out.

I am visiting relatives in Boise for the Thanksgiving Holidays and took the opportunity to visit this Axiom facility to workout during the visit. I was absolutely amazed at this facility and the staff.
When I checked in I was impressed with the staff who greeted me. They were very professional, and appeared to really like their jobs. It’s nice to be greeted by staff that has smiles on their faces with positive attitudes.
Being unfamiliar with the facility, I took about ten minutes to walk around and look at all the equipment and was very impressed. I first noticed that everything was very clean, functional and organized. This is the first gym that I have been to that had two complete sets of dumbbell racks, and the dumbbells, other than the ones being used, were in the rack in proper order. Maybe this speaks more to the users who have enough respect for other users to put equipment back in the proper place.
During my visit I watched trainers working with members, and they appeared to be very attentive and engaged with those members during the training session.
During my workout I had several opportunities to talk to other members about their experience at the facility, and everyone I talked to was very positive about the facility.
I know that I am looking forward to future visits to this facility. I know that if I lived in Boise that I would be signing up for a membership.

Wow, i continue to be amazed by this location. I was a member for years back when it was Gold’s Gym. I initially paid my enrollment fee to join. When they changed to Axiom there were billboards all over advertising $ 19.99 a month and flyers sent to my house offering the same monthly rate. As an existing member i was paying far more and wanted the same rate. Friends joined the Meridian location for no enrollment fee and $ 19.99. As an existing member i was told if i wanted that deal for Parkcenter i had to pay another enrollment fee that i believe was over $ 100. The guy actually told me that deals like my friends got in Meridian were because there was a lot of competition nearby whereas the Parkcenter location does not have competition nearby. What a terrible way to do business, especially to existing members who have paid their dues for years!
Additionally their pool seems to be designed for men and/​or in shape women only. The men’s locker room opens into the pool. The women’s locker room is on the 2^nd floor and has a cement staircase that is slippery when wet connecting the 2^nd floor to the pool. If you are unable to climb wet slippery stairs (as are many elderly women or those with injuries who need to use the pool), your option is a joke. You have to walk out into the gym on slippery floors to get to the elevator, take it to the 2^nd floor and walk on more slippery floors to the locker room. At the very least there should be rubber mats from the pool to the elevator. I am shocked this is allowed in today’s safety minded world.

This place was OK until THEIR billing company stopped billing me, and then THEIR employees could not seem to fix it, even after several months of telling them they weren’t billing me.
When they finally figured it out, the membership services mgr was a complete boob about it, yelling at me over the phone that I «cancelled my membership and continued using the gym!» Wait, what?
He would not acknowledge billing errors on Axiom’s end. He also told me they were undercharging me to begin with, even though I had my contract in hand, where it explicitly stated what I would be paying per month.
I know that one has to come in person and sign papers when one cancels a membership, but of course, he didn’t have that paperwork, and could not explain why.
What a tool.

I have been a member for only 3 months. My experience goes as follows. I decided to to join the gym. Awesome. I purchased time with a personal trainer. I became really sick with fybromyalgia and couldn’t lift myself let alone train. We can not give you your money back for the trainer or apply it to your dues, but always know that it will be on the books for you. 2) was told that I could leave my things in the locker as long as I didn’t leave them for a week at a time. I went swimming 3 days a week because it was easy on my joints. Then I worked out on Thursday, came back on Tuesday. Lock is gone all my things are gone. Front desk has no idea what happened or that all the locks have been cut off. One week later I get my things back, minus 1 lock. 90 days later I inquire of an automatic withdrawl from my checking acct. Apparently I approved for them to take out 41.14 once a year. I asked if I could be sent a noitification. NO that would be just to many emails to send out. I get a freaking email notiification from them every day, for different things, but you can’t let me know once a year when money is coming out of my acct… Oh how did I laugh my ass off!!!

Even after repeated complaints, televisions have not been repaired. The front office girls need to be professional and not grumpy.

First off let me state that I’m very happy with the staff and trainers. I have been impressed when I utilizing trainers for help in changing up my fitness routine, this more crossfit style advice. This rating relates to the very poor maintenance of cardio equipment.
If I was only rating Axiom on the free weights, weight machines etc. I would be giving them 5 stars. This gym has fallen short in the maintenance of all of the cardio equipment. I’m by no means a person who spends hours running on treadmills. I tend to do interval type cardio for about 20 – 25 min after lifting. I have noticed over the past year or so that they are no longer investing in upkeep with up there current cardio equipment. The treadmills are no longer quiet and often I find one that skips or has a sticky belt.
The upright and recumbent bikes are absolutely horrible. Forget an enjoyable experience, these bikes greatly miss the mark. They are very noisy, several of them sound like they are falling apart from the inside out. These bikes are a far cry from being in maintained status, a smooth operation is desired please. Forget trying to increase resistance setting too.
The stair machines on the lower level are much older than the one upstairs. The ones on the lower level are in poor condition, many of them are missing hand grips. The ones that do have grips; I have noted that several are being held together with electrical tape. These machines also make lots of noise and fail to operate in a smooth manner.
I could find other items to nit-​pick but I will leave this alone as these are my major complaints. As an active member who has been a customer since 2008 I find this irritating. I pay a yearly fee on top on my monthly free to maintain the equipment and grounds. This is not being accomplished… period!
Would I recommend Axiom… If I was asked I would explain in the same manner that I wrote this review. If there was another full service gym in S. E Boise I would definitely check them out! I am very fortunate to have a crossfit style gym on site at my work and can supplement my workouts away from Axiom with properly maintained cardio equipment.

I’ve been a member at this Axiom location for over a year now and it is by far and away the best gym in the Treasure Valley. I’ve tried Gold’s and Idaho Athletic Club in the past but Axiom is on another level. Their facilities and equipment are top notch, and I especially love the fact that they have two complete sets of dumbbells on the free weight floor — cuts down on waiting time and I’ve never seen this at other gyms.
You can’t ask for more variety when it comes to their equipment. They have large sections set aside for free weights and machines, and the quantity is very impressive. For example, they have three Free Motion standing cable machines where most gyms only have one (this doesn’t include their additional sitting and custom Free Motion machines). The second floor is also dedicated almost entirely to cardio with more machines than you can count.
I would also recommend meeting with a trainer to change up your routine and gain a fresh perspective on how you work out. I’ve been working out for a long time and thought I knew everything when it came to the best routines and habits. I used my free trainer session that I received when I signed up and in only half and hour I was exhausted from the new exercises I was shown! Goes to show that they are the true professionals and know what they are doing. Even on my off days I find myself going to Axiom to play some racquetball. This place is definitely more than just a gym for me!

The cancellation policy is pretty ridiculous
Disappointed.

I love this gym!!!
It’s huge, reminds me of the gigantic gyms in LA! Oh i’ve missed those!
I did get the opportunity for a free membership thru my insurance plan, but it is so great to have a real gym to use when i travel to Idaho for business!
It have multi levels, a ton of different cardio equipment, a gigantic weight area, including most every weight machine you have ever seen. There is also a women only area if you want to do your own thing in a quieter more private area.
There are a ton of classes and I cannot wait to try them out as well!
The hard sell of the additional training, massage, etc is a little intense, and annoying, but i guess they have to do what they have to do.

As globo-​gyms go, axiom isn’t too bad. It’s large, has a lot of different workout options, a pool, juice bar, and nice locker rooms. However, while they have a crossfit like area, they don’t allow anyone to use it except during classes. That’s right, no pull-​up bars (except on the jungle-​gym type machines, which are a problem for obvious reasons), no boxes to jump to, no wall balls, no oly-​type bars with rubber weights, no ropes to climb, and no gymnastics rings… UNLESS you are taking a class.

I have been coming to Boise for years and only just realized this gym existed near my hotel. The free day pass through the hotel was unexpected since I would have paid for a day pass at a gym of this caliber. The multi level layout to separate the free weights from the cardio is a nice touch not found in most gyms. The club was very clean as well as nicely appointed with updated equipment. As a non member I couldn’t speak to the price though, if I lived in Boise, I would drive across town for this gym.