Alliance Parking

I had no problems! I made a reservation the day before on the ParkWhiz website which made sure I had a reserved spot (they were full when I arrived) and I saved money by paying in advance. No, they didn’t walk out to my car to greet me when I arrived, but it was an easy 10 steps for me to pop my head in the office and let them know I was there. No one was rude. everything was fine. I will use them each time I visit Brooklyn as their location is perfect for where I need to go and parking can be a real challenge in this area.

Beware — parking your car here is no safer for your car than parking on the street. When our first garage kept on raising the monthly prices, we moved our car to this garage and entered into an annual contract for a lower monthly fee. Despite the negative comments, my original thought was all I needed was a garage to park my car, which seemed like a reasonable ask from a garage. I thought I could deal with rude management and long wait times, but what I didn’t know but now have realized was that by leaving my car at this garage for a lower monthly fee I was putting it at risk of being damaged and at risk of theft. I mistakenly left an iphone in the car and that ended up never to turn up again. Repeatedly we would pick up the car and noted new dents and scratches to the trunk and side mirrors, but I was able to let those things go recognizing the difficulty proving that the garage was at fault of the garage. I did start the practice of taking pictures of the car before dropping it off.
Today, however, they crossed they threshold of things I would be willing to tolerate as a paying customer. Today at pickup the car was delivered with all the items in our glove compartment and kids’ toy bin in the back seat thrown around the car. So upsetting. Someone within the past week in this 24-​hr attended garage had gone through our stuff in search of something to steal. That person (s) found two GPS devices that were left in the glove compartment. We talked to management over the phone from the garage and he did not apologize, rather he was upset that I was upset that someone went through our stuff while parked in the garage, stole two GPS devices from the glove compartment, and left all of our stuff laying around the floor and seats of the car. (It’s that last part that for some reason bothers me the most.) He said that there are tapes but they get erased after 10 days and he would not show them to anyone without a subpoena. I could go on but the above pretty much sums it up. It’s horrible that this place is still in business. That said the parking lot attendant there today was very nice. He’s a good man and I wish him and his lovely wife all the best.

ditto on what he said. management is HORRIBLE. Completely unprofessional, sketchy and downright rude. I’ve been a paying customer for years, and was just yelled at by management — for their own mis-​management. U
Unreal. With so many other garages in the neighborhood — pick another.

Many garages are shady but this one is more unethical than most. I blame the supervisor Esteban. Do not pay for monthly contracts in cash as you have no recourse if they decide not to honor it which is what happened to me. Any information on the management company would be helpful as I work to file an official complaint.

I had my vehicle parked at this garage as a monthly customer. I went to get my vehicle and they refused to move the cars in front so I could get my vehicle out. It was unbelieveable! You pay a 24hr parking garage for the convenience of being able to get your vehicle when needed. In this case the guy just sat in his office. I can’t imagine if it was an emergency. And there is no one you can really complain to. If you call the home office they’ll just give you a number to call and you get a voice mail. They are very quick to charge late fees but you can’t get your vehicle out when you need it. Great job Alliance!!! Also noticed how they jam cars in to make money. This place is bad news.