Mario Pucci

We went shopping for my daughter’s senior prom dress. My daughter is very picky and quite honestly, I was dreading shopping. When we walked through the door we were greeted by Hermy and she was amazingly patient, encouraging and professional! She took care of us and ensured that my daughter got exactly what she wanted — and on time — even though we were on a tight schedule. She did everything to make our shopping experience a pleasant one and I can’t thank her enough. I’d definitely recommend.

This is a beautiful shop, they have a wide range of gowns, dresses, and accessories. My daughters friend told us to check out this store in Boca for prom. After hearing a lot about it we went to check it out, the employees were very helpful and welcoming. I read over some negative reviews and completely disagree. Please go there and see for yourself, they are very professional and will work with you. We are very happy with our purchases!

I am a teenager so it is hard to get good service from stores like this but I had the best experience unlike the negative reviews. I walked in and a woman immediately asked if I needed help with something. I asked for the prom section, which is in the back of the store, and was then greeted by a very sweet employee named Georgia. She helped me pick out dresses based on the style I wanted. Luckily enough, the first dress I tried on was the one. I bought the dress with no problem at all and never once encountered bad service.

I went to Mario Pucci to look for my daughter’s prom dress way before prom season. I told them what we were looking for. They were kind enough to call us when new shipments of dresses came in that matched what we wanted. There were so many beautiful dresses it was hard to choose. The salespeople and the owner really took the time to show us all of our options. They were able to special order the dress we wanted which we received within a few weeks. Carol made sure to set us up with alteration appointments so we would not be closed out as they are very busy that time of year. We just went for our final fitting today. The dress is magnificent. The seamstress did an amazing job of altering a dress with complex detail/​beading. It fit perfectly. I could not be happier with the customer service I received. My daughter looks incredible in her dress. I am so thankful to Mario Pucci and their staff.

We’ve purchased 2 prom dresses and couldn’t be happier. Hermi sold both dresses for a 2015 prom and 2016 prom
Great service and no problems with last years alterations

Oh my goodness. Okay so where do I start.
The first time I went there they were very nice, I wish I remembered the woman’s name she was very polite and was very helpful and proactive when the dress that I wanted wasn’t in stock. She had told me and I quote, «This is a 2016 model, it should come during February of 2016, so if you put your name and number down we’ll call you when it comes in». Now mind you this was November 2015.
So now in March, I called and this very nice woman named Carol picked up. I told her that I was looking for the two piece Sherri Hill in which there was an ivory bottom, with a colorful top. She told me if I came in they could find it.
So that day I came in, this woman came up to me to which I asked for Carol. She first, refused to show me Carol saying that she could help me. Now, I understand how working for commission works and I felt horrible not speaking to the person I promised a fairly substantial purchase to but Carol was much nicer. So I explained to her I was supposed to receive a call in February, I’m contacting them in March, and how the First Lady told me that I was supposed to receive a call and her response was «no she didn’t». Those words. Now the implication I was lying was insult enough, but then she said «I know it’s hard to understand, but that’s not how we work». Now there’s a reason a super busy college student is even bothering to write this ridiculously log review and it’s because I whole heartily believe this place deserves to be shut down, and its employees don’t deserve a job in customer service.

Horrible experience!!! I’m ready to spend up to 1,800 on a dress and there are 8 other potential bridesmaids. However I could not get anyone in the store to give me the attention I needed to pick out the perfect dress. Honestly you could not pay me to buy a thing from this store after my experience. Ugh!!! So disappointed.

Love this place. We got my mother’s dress for my wedding here. Great brands, great prices and beautiful things. The people are wonderful and so helpful.

I find it very hard to believe that so many people posted negative comments about this store. Every time I’ve gone and they have been more than accommodating the sales people are excellent and attentive. I recently went in shopping for a wedding dress to wear to my daughter’s wedding and they were so helpful and honest… they were very honest as I said they told me when things look good and they told me when things did not look good. They also have a wonderful selection of evening gowns and I highly recommend this store!

First and last time ever stepping foot into this place. I had a specific dress in mind and the designer’s website said this and one other store in Florida were the ones that carried it. I went there, with all the information I needed to make it easier for them to find the dress for me. I walk in and am surrounded by beautiful dresses everywhere. One of the sales associates asks if she can help me and I show her a photo of the dress (which was $ 1200 by the way) and also provide her with the item number. She immediately says «no we don’t have it» and walks away. I follow her and ask if she has something similar and she quickly says «no we don’t have what you are looking for». Surprised by her snappy reaction, I ask if I said something or did something to offend her. She simply says «no. I just don’t have what you’re looking for». I’ve never been treated in such a rude and disrespectful way before. I ended up making the drive to Madame Bridal in Boynton Beach and received immediate quality service. Thank you Mario Pucci for showing me that poor service does exist in Boca.

I like this store,. They have trunk shows every week, it’s just so interesting and friendly. It’s a huge place with so much inventory and different kind of clothes to choose from. I visit most times I go to Publix, it’s a fun trip!

BEWARE!!! Never in my life have I come across a business like this. It was my first time doing business here. In the past I have always purchased formal attire at other stores, and have never had a problem. I found a very expensive dress, for my daughters wedding at Mario Pucci. I wanted straps added since it was a beaded dress and was very heavy. BEFORE I purchased it, I was assured that their alteration department could take care of it. On the first fitting I was rushed through since they had another appointment waiting. I was told this is just the first fitting, so I went along with that explanation. I found out from a sales associate that their policy does NOT allow them to voice an opinion… They are only allowed to say it looks great or nothing at all. The sales associate told me to watch her eyes, that was the only way to know if she agreed with me. For the second fitting I was called to see if they could reschedule, only to find out the alterations had never been started. The hem was not even finished, so I was rescheduled. After the THIRD fitting, the dress was still not right. The straps they wanted me to accept were uneven and falling off. My daughter and I were told…“The wedding is only a few hours, I am sure it would be ok.” My daughter expressed she is the Mother of the Bride, why would you expect her to accept the dress like that”? What they were supposed to do, they never did. After THREE attempts, and a week to go before the wedding, I left with my dress. I was very upset not knowing what I was going to do, since I had such little time to find someone to help me to make the dress right. I approached the owner, as I was leaving, and told her how upset I was (had already paid for alterations too) She could have cared less. She was happy she had made the sale, but didn’t even try to find out if she could help resolve the problem. I found a Master Tailor in Fort Lauderdale, who could not believe the mess their so called alteration department had created. Do yourself a favor… DON’T chance a special occasion dress at Mario Pucci.

If I was still in high school getting ready for prom or in beauty pageants then I would definitely come to this place. They have the funnest most beautiful prom looking dresses and gowns, I wish it was socially acceptable to walk around wearing a long, shimmering gown. I stopped in there to look at their more casual outfits and dresses but didn’t personally see anything I like. They do have some really cute long dresses, but literally everything is over $ 300 and right now my mom has me on a shopping restriction which I am trying to respect, so unfortunately I had to run out before I bought anything.
If i every have a black tie wedding to go to or some fancy event to attend I will definitely come to this place to get something. I love it here!