Called Lima Center to see if my glasses were done on the promised time they said it would take.(5 days) Was told by the receiptionist that it would take another week, call back then she said. Not happy with the customer service they provided. I would not have dropped off my glasses if i knew it would take two weeks to replace the lens. They should of have called if they knew there was a delay in delivering them. I would understand, but to call and was told come in to pick them up in another week. Very poor customer service. The receiptionist on the phone acted like i was interupting her day asking about my glasses. Will not go there again. I work in a customer service industry and would of handled this alot better then they did.