Toyota of Boardman

The WORST dealership that I would highly recommend people drive by (don’t even look, just keep going!). And, until yesterday I would NOT have said that even if we couldn’t make a deal. I’d have to be the first to admit I owe too much on my current car to get a good trade in on my new car; it’s «my» problem but one I was hoping this dealership would help me deal with since they keep calling and emailing me that «they want my business». You want my business? Great! Let’s meet somewhere in the middle and make this deal happen! Instead, after being told on Thursday there was just no way they could help me, I left — no hard feelings, I understood, although I hoped in a few more months when my payoff went down, and dealerships got a little more «hungry» (let’s face it, the car sales do slow down in NE Ohio come October, November and December) maybe we could work something out. I was in no hurry; time was on my side, so like I said, no hard feelings. But then Friday I started receiving one call after another to come back to Preston, they would do «anything» to make this deal work (they said their numbers just weren’t what they needed for July and since this was July 31^st, let’s do it!). I explained IN DETAIL that I needed $ 17,600 for my trade in. I explained the highest offer Preston gave me was $ 15,000. I said if they could even go as high as $ 16,700 I would write the check for the other $ 1000 to get rid of my old car’s loan. But that’s what I needed, not a penny less and if this couldn’t happen I did not want to waste their time or mine and drive to Boardman in Friday afternoon’s traffic — it was around 5 pm so I knew traffic would be BAD. I was assured Preston would make it work, again, they wanted this sale for July’s quota. I rearranged my plans, my boyfriend rearranged his plans to help me, we drove to Boardman and after waiting five or ten more minutes for «Stephanie» I was told she had no idea why their call center kept calling me, the best they could offer me was $ 14,000 for my car, which was $ 1000 LESS than I was offered the day before (and LESS than Honda and a few other dealers offered me) — what the hell kind of game were these people playing at my expense? I told her I told her call center my pay off was $ 17, 600. They told me Preston would make this happen. She again said she had no idea why anyone would be calling me like YOU WORK THERE, NOT ME! FIND OUT WHY THEY KEPT CALLING ME! Instead she just stood there, never called the call center, never did anything at all just shrugged her little shoulders and continued to look dumb (or at least «play dumb»). I explained I wasn’t mad before but now I was PISSED — I had better things to do than drive to Boardman (a good half hour from my home) in Friday rush hour. So if you want to play games with people who want to waste your time, go to Preston! Otherwise drive right by and no, this wasn’t my first bad experience; this dates back to when they sold BMW’s in Warren. After several years of dealing with Preston (and more than one bad experience way back when) I took my business to Walters BMW in Akron — the customer service was night and day. It’s just a shame there is such a pervasive «attitude» of not caring about people and definitely not delivering good customer service in this Mahoning Valley — very, very bad customer service! I haven’t bought one car from area dealerships in the last several years and I guess that’s how it works best for me; again, customer service is just too important to me to be treated this way. P. S. Preston, do NOT call me again; your apologies are just NOT enough anymore!

Courteous and helpful on the three occasions I have been in.