Custom Christmas Lighting

I have used Custom Christmas Lighting for several years now. My grandchildren love to see Grandpas house all ready for Santa. I liked the idea of purchasing the lights and the option of storage at my home or the company will store for you. I store at my home just in case I have to change vendors. The lights are LED that I chose and they have looked and worked very well. The service is prompt on installation with a discount if you install early in the season. The take down is somewhat delayed but it eventually gets done. The cost is not for the faint at heart but no way am I going to reach the heights I would have to by climbing a ladder and in most cases the weather does not cooperate. I have had some broken bulbs during installation and take down but I just go behind them and pick them up and they obviously replace them during installation. They have left plastic hooks on the ground but I pick those up as well and give to my brave young neighbors who hang their own. The staff is responsive and courteous and I would recommend their services. I would certainly recommend that you make sure that anyone you use is insured!

We have used Custom Lighting for over 4 years and have found them to be reliable, efficient, and always timely on installing the lights as well as removing. It so nice not to have to store the lights ourselves. Would recommend them whole heartedly.

We never have the time to put up the elaborate lighting around our yard that we really want because we just don’t have the time. This was our first year we used them and they did such a great job that we will be sure to use them in the years to come!

We gave our business to Custom Christmas Lighting for 3 years. We paid a premium price for our light install and were extremely disappointed on several instances:
We paid for a full warranty on lights and strings. I assumed this was new lights and strings. Some of lights they provided were mismatched/​dull and showed previous use. Custom Christmas Lighting would not replace until burned out.
When I called Custom Christmas Lighting for service requests and left voicemails, I did not receive responses back for a few days.
They charged us $ 50 for putting up a string of lights that they installed that had become displaced 2x. They did not verbally forewarn us about this charge. They sent us an invoice in the mail and when I called to question it, they said that I may read through the terms on their website that outlined when fees would be charged.
We accepted their services based on the estimate provided. While I realize an estimate is an estimate and not official, they charged us $ 140 on our credit card OVER (~20% higher) what they quoted us, and they didn’t provide any notification prior.
We changed out the color the 2^nd year and they charged us $ 1 per bulb. We didn’t get a credit back for the previous year’s bulbs, even though we paid approximately retail price for the bulbs (about $ 1/​bulb). When I requested to retain the bulbs I had paid for originally, Custom Christmas lighting would not provide the original bulbs.
Finally, they wouldn’t change out burned out bulbs after Dec 20^th, as they said they would check them in the off season and replace the burned out bulbs. When they uninstalled the lights at the end of last season, they left them on our doorstep, no notice, with 14 burned out bulbs, plus a few broken bulbs and 30 clips left in our yard. This was after they dealt with a few of my complaints that season, and I had been given the impression that the issues were resolved.
Christmas lights should be a joyous event, and unfortunately, it was not so for us with Custom Christmas Lighting.

Used them for 3 years. Finally had enough. They must stand on the ground to take them down because we would have to deal with broken bulbs in the driveway and clips everywhere. When I called to complain no satisfaction. I truly thought a repeat customer would rank. Guess not.
They called me to schedule again this year and I went back through our dissatisfaction and all I got was give 24 hours notice and I can come pick up my lights.
As an after thought. I really expected the cost to go down the last year because I had purchased the lights the previous year but no change. I guess storage costs a lot.

I hired these folks to install my Christmas lights last year. They promise a nice custom installation with follow up service for bulb outages and take down. I bought the LED bulbs that are advertised to last 55,000 hours (and cost three times more). WRONG! In the first 32 days I had 16 bulbs go out. The first day was 5 bulbs. I called and by the time they arrived 8 days later, the number of bad bulbs was up to 8 and they only fixed 4. I ended up with 6 different bulb outage calls/​emails to the company. They came 3 times to replace bulbs and then just started ignoring the issue. Not a good company. This year they called and wanted to install my lights again. I said sure but if they don’t work, I am not paying! I mean, you don’t buy cars that don’t start, right? The company responded by saying that since I had A LOT of issues last year they did not feel like they were the right company to install my lights. Hmmmm… maybe they should support what they sell. They offered to buy my lights back at a steep discount (19% less) or I could come to their place and pick up the lights. I picked up the lights and took them home. I laid them all out so I would know how they went back on the house and plugged them in — yep, 10 more bulbs not working. The happy ending to this story is that I purchased replacement lights and zip plugs and hired a guy off of Craigslist for the installation. All seems good for now and I saved a ton of money over what these clowns were going to charge to do the install and the so called service. I should feel blessed. At least they did not charge me a fee for picking up my lights like they did Brad A.

I highly recommend Custom Christmas Lighting KC. The team came out and installed the lights as scheduled and did a fantastic job. 2011 was the third year that I used them and if there is ever a concern or issue, you can call into the office and they get someone out right away to take care of it. I appreciate their responsiveness and respectful work manner. And even better, they will store the lights for you and perform maintenance in the summer months.

Really great company based out of Blue Springs that serves the entire KC area. They have Christmas lights of regular bulb and LED — in all varieties of colors.
They typically come out early to mid-​November and take them down in January.
Once you sign up for their services they will typically call about October to discuss arrangements — end if you sign up early, there is typically a discount for repeat customers.
My house looked fantastic! It was professionally arranged and placed. Lines were straight, and looked like a million bucks!!!