Knochelmann Service Experts

The previous home owners had a top of the line Lennox system (over $ 10,000) installed by Knochelman on 11÷15÷11. We were having problems with the heat pump freezing so I called them. Upon arriving the tech was very unprofessional and rude. When I asked if it was still under warranty he asked to see my warranty paper… we had never been given this by the previous owner. I asked if he could look it up on the computer and he stated they had 4,000 customers and they can’t keep track of all of them (one computer could handle this) he said if I was lucky maybe parts would be under warranty but he doubted it because I lost the paperwork. He also said labor would not be included and to come out it was $ 84. I explained I would wait until the morning to check with the office to see if labor and parts were under warranty. At this point he demanded I pay him. I explained I thought it should all still be in warranty because the unit was only 3 years old, he yelled that they would not be out again until I payed the $ 84…it gets worse. The next day I called the office and the lady was very apologetic and would look into the problem I had. When she called back she told me before they could proceed I would have to pay $ 144 (a $ 71 charge was added to the bill for the diagnostic fee) frustrated and confused I called 333-​help and asked how much it would cost to come out and diagnose the problem. The operator said it was a flat $ 69…the diagnostic service was part of the cost. They also said all parts would be covered by the manufacturer because of the age… no paperwork needed! Save some money and DONT call knochleman! They are unprofessional and charge hidden fees. 333-​help had all pricing communicated BEFORE they did anything!

My AC went out earlier this summer and I had 4 different companies come out to give me quotes on a new central air unit. I called Costco to see what I could get from them and shortly afterwards John Snowden from Knochelman (A Service Experts company) called me and made an appointment to come check it out. Not only was he on time, he was VERY thorough and professional! He measured every single room and all of the windows and calculated the correct «residential load calculation» and determined that my previous unit was oversized by ½ ton and fully explained to me how he came up with this calculation and what it means and why it matters. I did some follow up research and discovered that everything he said was correct. As I said earlier, I had 4 other quotes, 3 of which were lower, so I called John up and asked if he would be willing to meet the lowest quote and after a consultation with his manager they did. The installers were on time, conscientious and worked their butts off on what was one of the hottest days of the year, they cleaned up everything and by the afternoon the house was cooling down! And I still get my $ 400 Costco cash card, and they threw in a 5 year maintence agreement for free! I would call them back in a heartbeat and I highly recommend them!