Faces By Robin

I started seeing Robin a couple of years ago when she was in Kenwood. She did my lashes and did a great job. However, if you are looking for someone with good customer service skills and that truly cares about her clients, this is NOT the place to go.
When she moved locations, she failed to notify me and I went to her old location. When I called her, she claimed she had sent a text out. She acted aggravated and that I was annoying her when I asked for her new location. When I got there for my appointment, I asked to see the text she sent me, and she couldn’t produce it.
Over the 2 years I saw her, I can count on one hand how many times I had to cancel. But I felt like I was being threatened on many occasions that she would just suddenly fire me she always talked about other clients she fired because they cancelled on her or because she didn’t want to work with them anymore. In addition, I made sure to never tell her anything personal about myself because she loves to gossip about her clients and she doesn’t do it anonymously. Boy can I tell you stories.
My fears of being fired suddenly became a reality about a month ago. After an appointment I went ahead and scheduled three more appointments because she was very difficult to get into. However, the next morning I received a text message from her saying she was QUITTING doing LASHES. I had to clarify with her that she was NOT going to fulfill her commitment to the 3 appointments she had just scheduled. I asked if it was about money, because I was willing to pay more. And she never bothered to respond. Interestingly enough her FB page still shows many photos of her lash clients, including her avatar photo.
As another reviewer wrote, «Stability is important» and I certainly don’t feel like that was what I got from her. I wasn’t going to write a review initially, but the more I thought about the more I realized that it was important. Good customer service is necessary in a business that requires retaining customers and acquiring new ones. Perhaps Robin will learn that by bad mouthing clients to other clients and cancelling appointments because you don’t «feel like» doing something is not professional.
Thankfully I have found another esthetician that does a wonderful job and I will be sure to refer other people to her.

I started seeing Robin a couple of years ago when she was in Kenwood. She told me she had never seen such dry skin as mine, and deplane my face to wonderful. I’ve been going a few times a year when I found last fall that she would not answer my calls or texts. I have always been outspoken to others about how good she is, including on her FB page, so I reached out to her there and we set up an appt. Two hours before the appt. she sent me a text and told me that I had been flagged as a customer who either was a no show or nontipper and she refused to see honor our appointment. This has never happened. I tip her $ 20, which I think is fair, and was always so excited about my appts, I would never intentionally miss one without contacting her. Due to the lack of consideration to me (my day was planned around my appt) and lack of business-​like behavior, I have to her low marks. A more professional approach would have been to either not make the appointment or contact me after it was made to let me know she was not going to see me. Her behavior seemed very odd to me.
Stability is important when the person is holding a blade to your face. I’m very disappointed but there are plenty of other estheticians out there.

When I walked into the salon, the only question she asked me was if i was an esthetician already. She was very abrupt when I was talking to her and did not explain anything to me as she was doing it. I did not know ahead of time what was involved with dermaplaning and she didn’t explain anything to me — only telling me not to move. the only «advice» she gave me was that I had bad skin and the only remedy was never to use moisturizer. It was a very unpleasant experience.

Very knowledgeable and professional. Highly recommend and will go to Robin again.

I also bought the Cincysavers deal as a gift for my mom’s birthday. I’ve called multiple times to try to get her an appointment on her actual birthday. I finally got an incredibly rude message back from someone who did not sound like the cheery person you hear on their voice mail. The person (who, I believe, was actually Robin, but never said) SCOLDED me for not leaving my name, date and time for an appointment! This was in reference to the SECOND message/​5^th call I had made! I gave them my phone number so that they could call me back both times… I would think making an appointment should be a dialogue anyway. Clearly, they don’t. I called again 10 minutes later and once again couldn’t get through! Do they not want business? I’m young and don’t have much money. I wish I had bought something my mom could actually enjoy.
(edit)
My mom finally got an appointment after having to go down herself and make it in person. My mom is the sweetest person in the world and said it «wasn’t so bad», but the way she describes the treatment sounds awful. On top of that Robin nicked her face, leaving a scratch on her lip. I would NEVER recommend this place and I think Robin needs to get some people skills!

It was awful! Robin was rude and abrupt. She even got upset because I asked her questions about what she was doing to my face! She never changed the sheet from the previous client; she had me lay on an old blanket. Worst experience I have ever had! So sorry I bought it and used it! I certainly question her credentials and hygiene with her material.

I discovered Faces by Robin through a site called
. A coupon to purchase $ 40.00 and you receive $ 100.00 for a facial including dermaplaning (Manual exfoliation” is Derma Planing, Blading or Leveling the skin. Derma planing removes the outer most layers of dead skin cells leaving the skin immeadiately smooth, supple and vibrant. Derma planing (blading) is another non-​traumatic method of skin rejuvenation.)
Robin has had more than 20 years experience in (list is from her website):
Sensi Peel, Anti-​Aging Treatments
Clarifying Acne Peel, Pigment Brightening Peel
Detox — Deep Pore Cleansing Treatments
Oxygenating Trio Treatment
Galvanic Current Treatment
Dermaplaning and Microdermabrasion
Customized Signature Facials
Teen Facials/​Extractions/​Education
High Frequency Treatments
Oncology Skin Care/​Education
LED Light Therapy
Other Services include:

Lash and Brow Tinting
Brow Shaping and Design
Semi-​permanent Xtreme Lash Extensions
Private Make-​overs and Lessons
Bridal Services — Wedding Day Make-​up Applications-​On site
Waxing Services
Body Treatments — Decolette’ and Back Facial/​Peels
Gentlemen’s Facials
Robin is very knowlegable and educates you on how to take care of your skin. My big thing is pain. I hate it. Dermaplaning is safe on my eyebrows. I believe her pricing is reasonable and affordable.
I’ve referred alot of my friends to Robin. I am definately a repeated customer.