Stitch it Clothing Alterations

With a few hours to kill before a flight I wandered to the mall for some Christmas shopping. Saw this place on the way in from the transit center. I had a tear in my jacket by the zipper, and asked if they could fix it in a few hours. They said absolutely. I also showed them a problem with a cuff button. They weren’t sure they could fix it satisfactorily, but said they would try for an extra fee.
Well they fixed both in an hour and charged me for one repair. They said the button turned out to be an easy fix. What a great place to get a wardrobe fix done while shopping at the mall. My jacket is good as new for a fraction of what the original store would have charged me.

This place wants nothing but your money. They might as well just snatch away your wallet. They will charge you for ANYTHING and EVERYTHING, plus the service quality isn’t impressive either. One of my dresses wasn’t altered even, one side is slightly longer than the other. I recommend you find a local alteration shop instead of this, just because it’s in a mall doesn’t make it a better place. I’ve moved on to a local tailor shop, and I can’t be happier especially with the amount of money I pay nowadays.

I just want to take the time to say they have the best tailor I have ever had in my life. She is a great person and is a amazing tailor to work with on my repairs of clothing. I was told by 3 tailors in my state to throw my items away but luckily recommended at a fabric store to see Denise Sanford. I’m very picky on the details and she is amazing and I now have a tailor for life.

I run a small kiosk here at the Mall Of America and on a weekly basis I need alterations for customers who buy my product. Denise Sanford at Stitch It has been instrumental in the success of my business and I can’t say enough good things about her. She always takes care of my customers immediately and has done flawless work.
HIGHLY RECOMMEND, TRUE professional! Denise fixes anything and everything and is incredible courteous and sincere. I will miss her expertise when I leave.

UPDATE: edited

I’ve had a lot of bad experiences here and never once complained or made a big deal about them. They messed up a Boss jacket of mine right before a critical interview for a graduate program by sewing the buttons on wrong, did very sloppy work on the sleeves of a Zenga suit (3 buttons awkwardly high/​sleeves still way too long) that would be very expensive to fix and other more minor repairs where the stitching came undone almost immediately. I had already started to only bring in things for simple stitch work. However, when I brought in a pair of pants that had been worn once since being pressed Denise Sanford added insult to injury, literally. She refused to have a minor repair done on a pair of pants, saying that they were «soiled» and when I refused to use their dry cleaning service continued to insult and humiliate me in front of other customers. When I said I would be writing a bad review for the business based on her insults she put her face right up to mine in a very aggressive manor, shoved a business card into my personal space and actually said she could care less. Be cautious about bringing anything too expensive here and don’t expect a friendly or respectful customer service experience, especially with this particular mall location manager.
UPDATE: (star added) I really really appreciated that Mitch, someone who actually cares about the reputation of this business, took the time to call me and follow up this recent bad experience. He was diplomatic, apologetic and most importantly not insulting or blatantly disrespectful. He offered to correct any errors that were made. I am adding a star for this much appreciated effort on his part.

These folks are quick — think one or two hours at most, unless it’s busy, then you’re looking at a few hours or an overnight turnaround.
Their work here is very good — I’ve never had a loose hem from them, nor a crooked one, and the price range is very acceptable. One of my favorite things to do is go shopping, drop off pants for alterations, then go upstairs and catch a movie. When the film is done, your pants are (usually) done, too, and you can head home.
Very convenient, really nice employees, and very efficient.