Royal on the Eastside

Outstanding service… Stopped by because car fob was not working properly. They replaced the battery in both fobs FOR FREE. They’ve won my service business in the future!

Excellent experience leasing a (first time for us) Subaru. Kevin was extremely helpful in going over the options available, explaining the features, working with us to turn over our car that was coming off lease, negotiating a payment for the new lease. Very easy to work with and responded quickly to phone calls and texts with questions.

I went here to get my locking lugnuts removed. I needed 3 removed (one was already off), and they replaced them with regular lugs. It took over an hour and cost $ 50 total ($ 20 labor and $ 30 for parts), which seems like a lot to me. Before getting it done, they quoted a price of $ 35. I was disappointed in the cost and the amount of time it took. If I would’ve known it would cost $ 50, I would’ve found a way to do it myself. Don’t get service done here unless you have no other choice.

The person I dealt with was just a typical slithery salesman. I was going to buy regardless and I didn’t need the slitheriness to along with it. Reminds me to check for slither oil in my car.
One time I wanted to trade in a car there and someone who gave me some real BS reasoning of how much the car was worth. I already checked out NADA, Edmunds, and KBB so I had a reasonable estimate of how much it was worth but this guy low-​balled me with something like 90% of the value. I get you need to make money on the sale but low-​balling like that is pretty insulting.
From my experience, the slithering behavior is something to watch out for with some of these guys. Needless to say «though saying» I didn’t sell the car.
The shuttle is nice but that’s pretty much the standard for a dealership these days. Also, I’m not on hold for a long time when I need something so they get a star for that.
***********update***********
Went to get my brakes fixed. Said I need my brakes fixed because the back is worn away and I think it may the brake hose or calipers.
Quoted me 1000 dollars and I said no thanks. Before I took the car they made me pay around 50 dollars for «telling me I needed to change either the brake hose or calipers». Said «at least now you know what’s wrong». Literally I told them that’s what I may need.
I called another place that did it for 500.
Thieves
50 dollars you took for nothing cost you a bad review and bad PR

Great service ever! Nice dealer, although the price of used car is a little big higher…

Honest staff, great service and terrific people. What more can you ask for in a car dealership?