MedExpress

I went to MedExpress due to Poison Ivy. They were quick, professional and provided me with advice and relief. The lobby experience was painless and the nurse and doctor were both very friendly and easy to deal with.
I would recommend MedExpress Urgent Care.

I also never imagined I’d be raving about an urgent care clinic in Indiana, but Medexpress deserves it. My friend and I were walking through a construction zone — she was in heels, I was in flipflops. I told her to be careful in the gravel, just as I sliced off part of my toe on a rusty metal bar (which we still can’t figure out the purpose of).
When it became evident that I had bled through my flipflop, and the first-​aid kid bandaids would only go so far, and that yikes, I’d probably need a tetanus shot, we made our way here.
The waiting room was bright, clean, and practically empty. They took my out-​of-​state insurance, and whisked me back. The kindly older nurse and kindly older doctor (both male) explained everything to me in detail, injected me with vaccine, numbed my poor toe, and had the honor of giving me my first stitches (I’m 33). They gave me a generous portion of pain pills, printed aftercare instructions, and sent me on my hobbly way.
As anyone still reading this may imagine, slicing off half of my toe and bleeding through my flipflop was harrowing for a 33-​year-​old who’s never had stitches. A typical urgent care experience would have only made it more harrowing, but the tremendously nice and available and not sketchy people at Medexpress helped transform this terrifying event into a mildly boring embarrassment.

Fast, friendly, no hassle. Was seen in no time and taken care of. The dr. was very kind. I don’t think I have had such a pleasant experience when feeling so crummy!

Very clean, quick, professional. Everything you want in urgent care. Accepted my insurance. Gave me proper treatment very speedily. I was impressed. This will be my first stop for urgent care

The staff are very friendly, very efficient and the entire place is very clean. I have never had such a positive experience at an urgent care and really appreciate how quick they are. The doctors are all very nice. The billing staff, nurses and radiologists are all very helpful and considerate. I definitely recommend them if you can’t get into your primary care doctor right away or if it’s something that is serious but, not enough to warrant wanting to spend hours in the Emergency Room.

I almost went with one star, but will give it two.
Edited: I commented before on the billing. While I understand it now, I don’t know how they justify what they charge.
I went in for some follow up care due to neck pain after a car accident over a year ago. I don’t currently have a primary care physician. After a cursory check, I was released and given a prescription for an anti inflammatory that I have found to be very helpful. For some reason, the doctor did not authorize refills. I have no idea why.
Hopefully you get someone that either checks you fully or at least offers some sort of assistance or advice. I wasn’t impressed.

I was very pleasantly surprised by my experience.
I couldn’t get in to see my primary care doctor the same day, so I went here instead. It was clean, pretty and comfortable inside. It wasn’t busy, I got in quickly, and everyone was polite and helpful.
I would go back.

I completely agree with the other review. Went into the MedExpress with pretty low expectations and left very impressed.
I arrived in the afternoon after trying to get an appointment with my GP and being scheduled a week out. There were several people in the lobby when I checked in but patients were called back consistently and I feel like the wait was minimal based on the amount of people ahead of me. The staff were very friendly and helpful from my first contact with the receptionist through my examination by the physician.
I would also note that I am a self pay patient and feel that the fee’s were quite reasonable.
This level of care is all but unheard of in a city where health care has been monopolized and manipulated by the IU Health monstrosity.

I never in a million years would have expected to write a positive review of any urgent care facility, but my experience at MedExpress deserves it. Had to come here because my GP has been booked for weeks and I have been sick as a dog for almost a month with a cold (or two or three, for all I know).
Showed up here a little after the 9AM opening time and I was the ONLY PATIENT THERE. Every other urgent care I’ve used in town (IMA, PromptCare, IUBH ER, CVS Minute Clinic, Target, etc.) has had people waiting before they even open and the receptionists are apathetic at best and surly and jaded at worst.
The facility – located where that godawful Chinese buffet used to be – is clean, well decorated, homey. Every person there from the receptionists to nurses to doctor was friendly, polite, professional, informative and patient with questions. Dr. Cooper-​Shelton assisted me and he was polite, informative and non-​judgmental, which again is far superior to my experiences elsewhere.
Granted, I am fortunate to have health insurance so my experience will differ from those who aren’t, but I didn’t have to pay anything up front. I did have to provide a credit card to be used for whatever my insurance doesn’t cover but was assured it would be no more than $ 100 and they would send a letter before charging it.
I believe those without insurance have to pay a certain amount up front (possibly said $ 100?) for the visit and the price of every service recommended thereafter is well communicated so they can approve whether they want it or not. So, not necessarily cheap, but if you need help and have the money or a credit card, you can get it. And those who do have insurance but need urgent care when their doctors aren’t available have a reliable resource here.
This location is open EVERY DAY from 9AM-​9PM. Much better hours than other clinics. Also, they have a pharmacy on premises, which is super convenient.
So there’s one person’s experience. The best walk-​in clinic experience of my life. So much so that I almost didn’t want to write this for fear it will be busier the next time I have to use it. But I don’t want to see it go away, so I hope they get enough of a clientele to stick around!