The customer service at this chase branch is very personal. I have been in contact with a personal banker and with the branch manager on several occasions, and I always end up feeling that my account is in good hands. They call, follow-up, and remember faces. And although this branch is small, they are capable of processing nearly all requests, or acquiring the name of someone who will call you back when it is convenient for the client. The branch is clean and efficient, and always has a stash of lollipops!