Aqua Pro Pool & Spa Specialists

Horrible company. Scheduled service to close our pool two weeks beforehand. Would not confirm a time frame for service when I called on my date outside of «somewhere between 8 and 6» and then did not show up and did not call.

We just bought a hot springs salt water hot tub from Aqua Pro. We were in constant communication with Brian and had a wonderful experience having it delivered in icy/​snowy freezing cold conditions. The guys at Aqua Pro are friendly and knowledgable and great to work with. Looking forward to many years of joy and relaxation from our hot tub. Thanks guys!

We had a new liner installed by Aqua Pro. They assured us they could fill from our pond with no problems. We questioned them but were assured it would be no problem. After it was done, we discover phosphate levels are extreme because of the pond water, and spent the next 3 weeks changing the filter over 30 times (due to a thick scum caused by the phosphates gelling), soaking them in muriatic acid to remove the phosphate scum, and regretting our approval to use pond water. When we approached one of the employees, he told us in confidence that he had spoken with their chemical supplier and was told that pond water should NEVER be used to fill a pool. This was confirmed through calls to 3 other pool companies. We spoke to the owner of Aqua Pro, and all he did was shrug his shoulders. We asked if he would do anything to help us with the expense the pond water had cost us in filters, chemicals, etc. He said no– he would know better next time.
Then, a fluke accident– a branch fell from a tree, punctured the corner of the liner, and emptied the pool in hours. 2 golf ball size holes and a square foot of sand bedding washed out. We had only had the liner in the pool for 6 weeks. We went back to Aqua Pro. They informed us that there was no way to pull back liner and repair– that it would stretch and not work– and that we had to replace the liner. This advice was given over the phone– they never even came out to see the damage! We called Indiana Pools and Spas; it was Saturday at 1:00. They came out within an hour. They assured us that a liner has a one year memory — it tries to pull back to original shape so repair would be no problem. They took down the side of the liner, repaired it and put it back. By 7:30 pm we had the pool filled and we were balancing the chemicals. BTW, we asked them if they wanted to fill from the pond– their comment «No professional pool company would ever do that! «.
Oh– while the liner was pulled back, we found that a substandard job had been done by Aqua Pro. No plastic was installed at the base edge, the metal rim was oxidizing; they had cleaned it but had not done a zinc sealant– this will lead to premature failure of the pool wall. The only way to correct the problem would be to completely remove the new liner, repair the wall, then put a new liner in since total removal of the liner could make it impossible to reinstall.
If you get an opinion from Aqua Pro, get a second opinion. It will likely save you time, frustration and a lot of money! We are very easy people to get along with– but this company has given us bad advice on 2 occasions, cost us a lot of time and grief, and made it clear they had no intention of working with us. Worst company I have ever dealt with!