American Sewer

Our aging house had a floor drain backup in the basement, and I ended up calling them on a Friday afternoon. They were one of the few places willing to give an estimate over the phone (common problem, takes an hour, here’s what it costs). Other places wanted to send a person out for an estimate, and one was even going to charge me for it. Np thank you.
So, we talked through things, and they said they wanted to save me some money and not ping me with the weekend surcharge. Well, we still had one bathroom that wasn’t backing up the drain every time we flushed, so we were willing to tough things out until Monday to save a few bucks. Kudos to American Sewer for not rabidly jumping on the chance to gouge us for some weekend work.
Monday rolled around and the guy showed up promptly after lunch as promised. He was very courteous and respectful of our home, and he got straight to work. Diagnosis? A clog right at the main cleanout. Easy peasy. And as long as he was there and had the equipment, he asked if I wanted him to put the camera down the sewer line to check for roots or other problems. It may or may not have been entire necessary as we’ve never had problems, but with an older home it’s something a homeowner should know.
Every single step of the way, he was very clear about what he was doing, why he was doing it, and he very clearly explained any service that would cost extra. At no point was I ever in the dark as to what the bill would be.
Sure enough, that old cast iron pipe had roots growing in. So we went ahead with the rooter to break them up, and in the process the sewer pipe partially collapsed. Like, the roots had broken through, and the only thing still holding the pipe together was the roots that had to be removed because they were obstructing the pipe. It was unfortunate but bound to happen considering the shape that the pipe was in, and I suppose it’s better that it collapsed while we had the scope there to see the damage from the inside.
In the end, I was satisfied with the service. Had it not been for the pipe collapsing, it would have been a routine in and out job for a fair price. I was given not one but three references from them for replacing that pipe, and they advised that I still check around for a better deal anyway. The owner even gave a follow-​up call to make sure I was satisfied with the service.
American Sewer was the right choice to make. Fair price, clear estimate over the phone, and the job was done in a timely manner. I hope to never need them again (don’t ask me about cleaning up my basement floor), but I won’t hesitate to calm if I need their services.

American Sewer are the only guys we use!
We have old pipes, they get slow and they clog; when that happens American Sewer to the rescue. We have had the owner Jonathon out a couple times and this time Rob was our guy. He was fantastic, was on time (actually early) and was quick and professional. Rob also gave me some good advice on how to avoid having to call them back out the next time. If your pipes are backing up these are the guys to call.