Adrian’s Repair & Red Wing Shoe Store

The service here is simply the best one can expect here in Bloomington — Normal… Which in and of itself is not a high standard. Mediocre disinterest and incompetence seems to be the common theme amongst restaurants in particular. So let’s say this: the folks here at Adrian’s /​Red Wing provide a quality of of care for their customers that is hard to find anywhere. The staff are professional and enthusiastic and really know their stuff… I’ve purchased three pairs of boots from this group and all three are exceptionally well made and comfortable. As a driver for UPS I put my footwear through utter hell and my red wings are more than up to challenge. One pair has been in service for 3 years (I did have to have the soles replaced once). Another pair has been with me for 4 years and has only needed its lace loops replaced– which red wing did for free. Tonight I strolled in to nab two pairs of laces for my driving boots. I walked in, they checked the height of the boot handed me the replacements and said see ha later bud! See? Service. I paid nothing for those laces.
In short, come to red wing if you need the best service and quality of craftsmanship as concerns your sweet olé feetsies …

I visited the store on ¹⁰⁄₃ to buy a pair of new boots. I had heard for a long time about the quality still found in Red Wing shoes and boots and so far I can see it.
I was there for over an hour trying different pairs of shoes on until I found the right ones. Aaron (not sure on the spelling) had _​awesome_​customer service skills and was more than patient with me. I had no idea what I wanted except for the height of the shoe. We went through several styles and sole types until I found some that fit me great.
We used the shoe sizer thingy which I personally thought sized me a bit small but the truth is it seems my foot is between sizes in width. I also tried the orthodics machine as well and confirmed the kind I need.
Today you don’t find service like I experienced today. The staff was VERY helpful and patient. They did not push sales but recommended different options. The thought of trying a pair of shoes/​boots for 30 days is AWESOME! The thought of being able to have the leather treated for free for the life of the boot is Awesome! The thought of never having to buy shoe laces for the life of the boot is Awesome! The piece of mind that they will fix any issues with the upper parts of the boots (stitching, eye or loop damage, or other issues) is awesome! Bottom line this is service you don’t see often nowadays.
I was so happy I wound up buying two pairs actually!
Keep up the great work, you gained a VERY a happy customer today!

I expected to have my feet measured and shoes fitted but that was not the case. The sales clerk asked me what size I wore and what width I expected better of a store that advertises their services the way they do. Didn’t buy anything and probably won’t go back.

I’m a mean, cranky, at times, old coot. I like functional shoes, simplistic design and customer service. This place does that and with one caveat, ask for Heather or any of the women that work there. I’m sorry, but the guys there just don’t quite ‘get it’ (except for the family patriarch). I’d give examples, chapter and verse, but let’s stay with the positive.
They make a point of fitting you up right. The only time I’ve been fitted incorrectly was when I didn’t listen to their recommendations and thought i knew more. There. I said it.
I have Keen, Naot and Red Wing shoes from them. Great support, fix any concern I had. Shoelaces for life. Keen socks are my new favorites too.
Lastly, I bought my fashionable sister in law boots from them and she still raves on how they’re the best she’s ever had.

details coming soon… keens, smartwool socks, free shoelaces, heather
i’m loyal. this place is a gem for real shoes. Not 13 year old teeny popper break your toes crap.
you pay more money but the shoes are amazing, last forever, they fix them if stuff goes wrong, great return policy