A Better Way Moving & Storage

I ordered a rug from a local furniture company. They arranged for A Better Way to deliver and install it. The furniture company stated that they do business with them all the time, and that they should know that they are expected to move furniture when they install the rug.
The first thing the delivery men did when they showed up was to ask for extra money because they had to move furniture. Even if there was a misunderstanding (which is doubtful), I had actually already cleared the installation area to clean the floor where the rug was going to be installed. The only thing in the way was one very small table which only had to be pushed two or three feet. It is rather sad three grown men would expect to be compensated in excess of the agreed upon fee for the work a child could have done.
Finally, once that was sorted out, the three grown men then proceeded to struggle valiantly for ten minutes trying to open the plastic packaging that the rug and pad were secured in. I hope they used the money I paid them to buy some scissors.

We used them for a move from Bloomington to Chicago. We were looking for a company that could do a split move, meaning we did not need a whole truck so combining our move with someone who required a stop along the way. I was willing to part with my things a few days early so that they could load the truck with the other delivery and deliver it before mine. By doing this they were able to give me a lower price. This is my fourth move in the last year – as I am beginning a bicoastal job. The movers with a Better Way Moving were by far the most thorough and careful with my belongings. They were meticulous taking inventory of my belongings and wrapped everything up. They were early as we packed up and unloaded and called to let me know when they were arriving. They also called to update me on the status of the move when they were making the other delivery.
Chris and Marcus were the two movers who delivered my things in Chicago. They were on a very tight time schedule getting from the first delivery to my delivery. Despite being caught in a two hour traffic jam they made it on time. They were a joy to work with, had a great sense of humor, and made the pain of moving so much less painful.
The company was upfront about all the costs and there were no surprises. They came highly rated on Angie’s List and I can see why! They would be perfect for moving your child back home from college or to a storage unit for the summer.

Just finished a move across town, and these guys are excellent! Very professional and friendly. They arrived right on time and completed the move quickly. Nothing was damaged, and my back wasn’t broken at the end of the day!

I use A Better Way Moving for all my large custom furniture and cabinet deliveries and furniture repair pickup and deliveries. Always on-​time, courteous, and professional. Never a damaged item or wall. Very reasonable prices. –Roger Kugler, Hoosier Woodworks, Bloomington, IN

A Better Way made my moving process easy and stress-​free. You absolutely cannot beat the service for the price — they packed my items, loaded them, drove them from Indiana to California, and unloaded them on the other end. No damage or missing items, and SO much easier than having to move myself. Friendly employees, quick response, and great value. Highly recommend even for long moves!

I have used A Better Way for multiple moves, and have recommended to many of my family members and friends. Randy and Merlin, the owners, are down-​to-​earth, hard-​working, southern gentlemen. They made me feel so comfortable with my move from Indiana to Austin, Texas. I was quoted a fair price, with full explanation of their policies, insurance, and what to expect.
I bought some wardrobe boxes, which were excellent for hanging clothes (and stuffing the bottom with light stuff, like pillows). I also bought a few other boxes, for some décor that I was afraid would break. The movers came and worked hard and efficiently. They took care of it all. Best part is, nothing was broken, everything arrived safely, and the nice gentlemen moved all of my furniture to the room I asked them to. The prices are great and they were very professional.
I also used their storage service while I was in college, when that gap between leases makes life and living tricky. A Better Way stored my belongings, tagged everything (literally), and I was so please when it all smoothly was delivered to my new place.
This is the place for all your moving and storage needs. Talk to Randy, he’s a great guy.

I had the chance to use A Better Way Moving company, two times, the first one was a local move in Bloomington, IN I was so satisfied with the service that I decided to use them again when moving back home in San Francisco, CA. The packing people were very efficient, as well as the movers that load and unload the truck.
My only complaint, is communication, the administration should have a better communication with customers, specially if your belongings are going to be taking more time than expected. Besides that the Movers, Drivers and Packers at Better Way are very good, efficient and professional.
I definitively recommend them for local moves or around Indiana, but not for an across country unless your belongings fill up the truck, rather use a company that has more demand for long hauls.
Thumbs down for customer service and communication and updates… Oh yes, you can pay with credit card, but I think is pretty standard they charge you a percentage for processing.

I hired two guys to load our two bedroom apartment worth of stuff onto a rental truck. They showed up on time, to the minute. Everything was exceptionally well packed – almost to a fault. We kept running out of furniture pads. Both men were very polite and thoughtful – they even asked permission to take a five minute break in the 90+ degree heat — -appreciated, since they’re paid by the hour, of course.
We just arrived at our new place today, and the contents of the truck are all in great condition.

3 words: Hire This Company.
I recently relocated from Chicago to San Diego, and A Better Way was on the ball the entire time. Not only did my things gets here in 7 days, but everything was done with utmost professionalism and tiptop customer service.
Tim and JD were the movers out of the storage unit in Chicago, while Jake was the truck driver across the country. All three of these men are not only some of the friendliest guys to talk to, but they take pride in their job.
Of course, the bottom line was the pricing — it couldn’t be beat! It would have cost me triple the amount that A Better Way charged just to rent a truck and drive my things out here myself.
Excellent job, I highly recommend this company.

Well, I guess I didn’t just sell all my stuff on Craigslist… December comes and it’s time to move the rest of my stuff from Indiana to Texas. After searching and searching decided to stick with the devil I know. Had a pretty small load, less than 2,000 lbs, and their estimate seemed good.
We were driving from out of town to meet them at the old apartment when they called and said they couldn’t because there was snow and there was no place for them to park the truck. When we got there the roads and sidewalks were clear and bone dry… called Randy and told them we needed a crew ASAP because we’re leaving for Texas that night. Few hours later he gets a crew to us. Auspicious start. Two man crew had our belongings packed lickity-​split. See you in a few weeks, right?
Nope. Three weeks go by, I call for status… no loads heading our way, we’ll be in touch. Two more weeks go by and I don’t hear a thing. Call them back. Same story. This goes on and on. Two and a half months go by before my stuff finally arrives. To add insult to injury, two boxes end up missing, and we’ve seemed to have been gifted someone else’s laundry hamper. And a set of book shelves were obviously not rewrapped between their long sojourn in their warehouse to being put back on a truck to Texas, one side was completely scratched up from the truck floor. Dudes offloading just put it down on the damaged side, I guess hoping we’d never pick it up again and notice? I’ll begrudgedly give them credit for quickly settling and giving us a claim check (airquotes) higher than what was technically owed us by the amount per pound insurance system… but a competent wrapping of our stuff would have made that gesture unnecessary.
So if I’m willing to blow some cash I might use them for a direct point to point move, or if I’m only moving local. Use them for a consolidated move… not in a million years.

I have used A Better Way for several moves. These guys always do an excellent job! They are always very courteous and professional. They tend to go above and beyond when it comes to moves. I have used ABW for moves in town and across country. There prices are affordable, and they go the extra mile to get the job done and get it done right! The staff is friendly and knowledgeable, and can help guide you with your moving needs. I would recommend these guys to anybody that needs a moving or storage company!

I hired A Better Way moving and storage to move things from my one-​bedroom apartment, into their storage facility, and (some five days later) into my new apartment. They called the day before to confirm the moving times, and were prompt and on-​time to move my belongings out. They were thorough in cataloging my things (for storage).
The prices were reasonable (around $ 150 for three men and 45 minutes: this move was out of my apartment and into a storage locker). My move-​in, similarly priced, was also equally good. The movers were, again, courteous and professional. They called to let me know they were running a bit late, and had me moved in quickly and efficiently.
Definitely will hire them again for any moving jobs I have. The price was reasonable, the service was fast and professional, and all the movers I dealt with were courteous and helpful.

Horrible service. They showed up and hour late and did not even have the courtesy to call. After several attempts of trying to contact the manager, Randy, he was completely rude. His response was «This is just how the moving industry is, maybe you should try another service.»
I would not recommend them at all.

Words simply cannot begin to describe how incredibly happy and appreciative I was of A Better Way Moving company. From their professionalism, to their communication to going way above and beyond in ensuring my complete satisfaction. I absolutely have nothing but praises to sing about my experience with them.
I just completed the move of my 3 bedroom home in Florida to Illinois. I have never before attempted such a monstrosity of a move and was overwhelmed with what a task I anticipated it being, especially after some of the horror stories I read online from people in regards to the moving companies they contracted. From the very beginning, the communication with this company was most excellent. The truck driver was extremely friendly and accommodating to my needs on the pick up time. The crew they had contracted for the loading of my belongings were absolutely fantastic. They were incredibly courteous, very upbeat and fun to be around and extremely hard working.
While in transit, the driver contacted me to let me know the status of delivery and the actual weight/​estimated cost of the shipment. The contents were in superb shape with no damage. Again, the unloading crew was unbelievably friendly and helpful in ensuring everything was unloaded to the appropriate room and with great care, once again going above and beyond what i would have ever expected them to do to make sure i was completely happy.
I truly felt like these folks took an enormous amount of pride in their work and their concern for my happiness was evident from the very first minute I met them. Frankly, I wish they all lived right around the corner from me as I would be very blessed to have any of these folks as neighbors and friends. This company was worth every single last cent and then some. They took measures to help save me money during the move and in my opinion they were incredibly reasonably priced, especially considering the awesome quality of service. I simply cannot recommend them enough.