Performers Flooring & Design Gallery

Terrible job laying my wood laminate floors. Just had it done around 2 – 3 years ago and flooring is bubbling and buckling up. I would not recommend this place ever!
Pat

Very knowable salesman (something you wouldn’t find at Lowe’s/Home depot). I was extremely satisfied with the quality and work. I would go back, they have a lifetime customer!

A local competitor did a horrendous job refinishing my hardwood floors! I can’t begin to describe how bad they looked. They even got stain all over my walls, woodwork and toilet. I had Performers out to assess the damage to my floors caused by the other company, and they assured me that they could fix the mess and give me the results I hoped for. They were professional, thorough and went above and beyond to make me happy and bring my floors back from the shoddy job done by the other flooring company. The job they did was exceptional! My floors are beautiful and I would whole heartedly recommend their refinishing services. They are meticulous and a pleasure to work with. A class act!

Do not use this company! They are overpriced and the quality of their work is terrible. You are paying for the store front and salesman! The installers did their best but they were just not skilled enough. The salesman demanded full payment before the job was done, even threatened to pull the job, but it’s in their contract to pay when the job is done and you are satisfied. Maybe he knew the quality of work to come. They installed prefinished Mohawk hardwood and replaced the stairs with raw oak treads. I found later that Home Depot has the same flooring for almost half the price. But my main issue is with the craftsmanship of the stairs. There are large gaps where the tread and risers meet the stringer. Also, smaller gaps where the tread meets the riser. They didn’t make any attempt to level the treads during install which is visibly obvious. They covered the risers with oak veneer to cut corners on replacing them. I agreed without seeing it first and you can tell it’s veneer which looks like crap. The prefinished flooring and stained wood on the stairs don’t match. However the salesman never told me they couldn’t match a factory finish during our conversation. The job supervisor told me AFTER the flooring was laid and stairs were torn apart. I would not have selected prefinished if I had been informed. My neighbor had his stairs done for $ 1000 less and they are flawless. His price also included new stringers and spindles as well as sanding and staining the balusters and railings. This company would not do any of that and we had to pull the spindles out ourselves before the install then replace them after. It’s probably a good thing they didn’t touch that part anyway. There is more but I’m already writing a novel. I hope this review can save at least one person from being left with garbage like this.

Rug arrived about half an hour late, but arrived nonetheless. Unfortunately, they would not rebate the $ 25.00 delivery fee even amidst the multiple delays and abhorrent customer service. Spent over $ 500.00 and they wouldn’t refund the fee. That is terrible customer service.
My business with them was the first and last time. I’ll certainly share my experience with others so that they don’t go through the same frustrations we did.