Party City

What a rude and crabby staff that works here. Not helpful at all and if you have a couple questions you have to ask forget about it. Went on two seperate occasions both days were slow and for some reason they were not helpful and also had questions for them and were brief and annoyed with me. so i had to figure it out on my own. they could have gotten more money out of me but they didn’t so just got my balloons and left. if I’m not welcome i won’t come back.

All 3 stars taken off thanks to their manager. I had purchased the balloons off their website and came to blow them up. She wouldn’t put in helium without recharging me for all the balloons because I didn’t have my online receipt. The kind cashier was willing to give me the helium for free (per store policy) but their manager wouldn’t let her, so I was recharged for all the balloons. Never coming to this location again.

Love this store. Employees very helpful, Amanda in the Studio was great. Very helpful and creative. Really like the fast service. Color coding is so helpful. They had everything I needed and more. In and out — very successful trip! Recommend if your planning an event make it easy go to Party City.

Went here earlier today to get some balloons for my son’s birthday. Three girls were behind the counter, one being a cashier and 2 blowing up some balloons. Me and my sister were in front of them for about more than 5 minutes contemplating which balloons to get and never were we acknowledged, nor were asked if we needed some help.
I’m not a queen or anything that needs some ceremony when I come in but being acknowledged as a customer would be a little nice since it’s part of customer service which draws people back. So I’m never coming back. For my next party needs, I’ll go to Party City along Golf Rd in Hoffman Estates.

My sister ordered her wedding invitations online from another vendor to go along with her hand-​made, hand-​cut and ribboned invitations. They were metallic gold. I had my reservations about whether I could print on them with my home printer, and it turns out I was right. The envelopes from the online vendor were a disaster and we needed some quickly that could be printed on by a home printer.
Party City saved our bacon. They sell invitation envelopes in the standard A7 size by the piece, and it was quite reasonable (12 cents – who can buy anything for a wedding for 12 cents?!). They had 100 and we were able to get another 100 from another store. We were down to the wire for sending out the invitations and couldn’t wait to order more online, and were pleasantly surprised to find someone local with the correct envelopes. They were very good over the phone confirming they had the size we needed, which helped during our frantic search for replacement envelopes. We’re very grateful for their help.

I like the store — it’s well stocked & reasonably priced — always has what I need on hand as I visit every few months for birthday balloons, bags & such & I have for about 10 years now. Unfortunately, the staff leaves much to be desired.
Last week, I stopped in on my way to celebrate my grandmother’s 78^th bday & as soon as I opened the door, I heard what initially sounded like a loud half-​crying/​half-​cursing rant coming from the register area. This store is never crowded & given the pitch, I assumed it was one of the teen employees. Plus, I could hear the other girls (always the same girls) trying to quiet the noise by shushing the girl in question.
As I decided on a few balloons & made my way to the other side, one of the girls asked if I needed help with something in a tone that indicated my presence was somehow bothersome to their teenage breakdown. I half-​smiled, nodded no & continued on… as I’m selecting a few additional balloons, I hear the crying girl loudly expressing her frustration with a customer, who apparently yelled at her for messing up her order. Now, the girls are really trying to get her to quiet down, but she refused, dropped a few f-​bombs amidst her angry rant re: the customer & how she didn’t mess up her order, the lady’s crazy, something about an inflatable shot glass not standing up on its own & more high-​pitched yelling/​cursing.
I made my way to the register & out of the 4 girls, only one acknowledged what I was witnessing with a half apology. She said it’d been a long day because they’d «been there since like 8am», which I assumed was supposed to garner a sympathetic reaction from me. It was not yet 2pm. Long day? Now, the crying girl is red-​faced and carrying on about the customer as if one isn’t standing at the register. It was all very unprofessional but not the first time I’ve witnessed this behavior & from the same girl.
Last month I was here, and this same young lady made an openly crude remark about a customer’s romantic preference. My husband & I were standing at the register & both looked at each other a bit shocked.
There needs to be an adult presence here, because these young girls are unprofessional & lack service etiquette.
The store is lovely. The staff needs improvement.

Love Love Love the new store location. It’s so much bigger and more organized then the old store was. Employees were great and everything was easy to find.