Bath & Body Works

Terrible Customer Service.
My mother in law shops here several times a year & spends a few thousand dollars, easily. Today she wanted to buy the Euciliptus mint candle but the terrible sales girl behind the counter refused to sell the candle top with the candle. Stating that this candle doesn’t come with a lid but there were 50 candles on display with lids. Another sales person said to just give her the lid but she refused. My mother in law comes almost 30 miles just to shop at this particular location, well, never again. You’ve lost a loyal customer because of terrible customer service

had to get my moms foaming soaps from here for xmas & there was a great sale goin on — 7soaps for $ 24. even though its a smaller store they had everythin i was lookin for & had no crazy long lines! woooo hooooo!

I gave a fourth star simply because I usually hate when the B&BW crew is overly pushy with their help. These girls here were helpful without being annoying and I found everything easily, even though whatever crazy after-​Christmas sale was going on left things a little out of order.

I’ve bought my mom and sister various lotions and soaps here for birthdays and Christmas. I love lotion!

This is still one of my favorite Bath & Body Works. It is clean, well stocked and rarely crowded! This standalone location is a nice alternative to dealing with the mall crowd. They still have the $ 3 anti-​bacterial hand soap deal going on, plus their 75% off selected items. The first thing I do is grab the handy in store shopping bag located at the front of the store and head over to the hand soap section.
It’s always a debate between the deep cleansing and the gentle foaming kind. I can’t decide which I like better and usually get both. Some of the scents I’ve tried and liked include: wild honeysuckle, rainkissed leaves, and japanese cherry blossom. This is a great time to stock up on hand soaps, bath gels, lotions and even air fresheners. They also sell great stocking stuffers like car air fresheners, travel size lotions, hand sanitizers, lip gloss and even holiday socks.
If you sign up for their mailing list, they’ll send you coupons that you can use in conjunction with the sale. You can get a pretty good deal when combining the sale items with a $ 10 off on a purchase of $ 30 coupon.
Currently, there’s construction going on in front of Walmart so it’s a bit congested if you are coming from that direction.

Bath & Body Works isn’t really my thing. I don’t like walking around smelling like a «baby prostitute» as Janis from Mean Girls so eloquently put it. I don’t mind receiving their products as presents for at home use and they do have some great stocking stuffer deals, but mostly I shy away from these overpriced scent factories. That is, until I’m sick.
When I was in college I received a bottle of their Stress Relief — Eucalyptus Spearmint Aromatherapy Body Wash & Foam Bath for Christmas and fell in love. I wouldn’t have dreamed of using the stuff before I moved away from home. My mother is highly allergic to perfumes and she’s deathly allergic to eucalyptus. The stuff’s been a bit like a forbidden fruit for me. I love the smell and it’s not unusual for me to go through at least half a bottle of bubble bath every time I get a fever and feel stuffed up.
I came to this Bath & Body Works to purchase a bottle when I came down with a horrible case of acute bronchitis. Nothing ‘cute about it. It was hell on earth and ravaged my lungs. The only thing that made me feel better was taking at least 5 scalding hot showers and a bath daily. Naturally, I was putting much more than the recommended dosage of Stress Relief in the water and it made me feel better briefly.
The employees kinda bum rushed me when I entered, but it was a little harder getting help once I was actually browsing. I couldn’t find what I was looking for immediately because the scent was hiding around a corner. The salesperson who pointed me to the Eucalyptus Spearmint kind of treated me like I was oblivious for not finding it, but the cashier was wonderful. I even ended up with more bottles than I needed, so I went to return one and was given a bit of a hard time because it had a seal on the cap. Apparently, they only seal the caps of bottles ordered online, so there was a question of whether I had bought it in-​store or online. I had the bottle with the same SKU and a receipt, so I don’t know what the big deal was.
I’ll be coming back here for more of the Stress Relief when I need more, but I can’t say as I’ll go out of my way. It’s a very specific product and all the other things (lotion, hand foam) I can get at Target for much cheaper.

This Bath & Body Works is one of the larger stand-​alone stores in the area (Woodfield and Oakbrook would be the largest that are inside of a mall). I’ve come here when I didn’t want to deal with the malls (being Stratford, Yorktown, Oakbrook or Woodfield). They have all of the same selections as the other stores but I think maybe they have more candles… not more scents just a larger quantity overall.
I do have to say, I was here right around Christmas and the place was BARE. It was as though they were having a store-​closing sale, it was nuts and a bit depressing. Also, there have been many times I’ve tried going here later on a weekend night (8 pm on Saturday for example) and the store has been closed. Seems their hours are a bit limited.

Went here at 10:30 this morning and the doors were locked and the lights were on. No sign of life. Called the nearby store in the mall and they said this store should have opened at 10. I left and came back about 45 minutes later and it was still locked up.
Called at 12, (I wanted that stuff on sale dammit!), an employee answered the phone and said they were opening at 12:30. I told her I had been there earlier but the doors were locked.
I got no apology. I was told that the computers were not working correctly so she couldn’t open.
Maybe I’m old-​fashioned, but a sign on the front door saying that they were opening late or not at all would have been helpful and no computer is required for that.