The Home Depot

This Home Depot location is the worst when it comes to customer service. It always takes forever for me to find an employee on the floor who isn’t already snatched up by another customer, and they don’t always know what they’re talking about. For example, I went there this past weekend because a woodchuck has been going after my kitchen garden, and the girl I asked for help (who only helped me after I flagged her down after she walked past me three times) told me I should just use the cages I use for my tomato plants. Guess what? My plants were destroyed. It wasn’t until I did my own research that I found a solution. Do yourself a favor, go to American Royal Hardware in Montclair instead.

In summary: This Home Depot is terrible, do not purchase anything from this Bloomfield location.
The story: a Maytag dishwasher was purchased here and was delivered and installed at my house.
The dishwasher was not working properly (it looked like an opened and used model when I saw the delivery guys take it off their unmarked truck) and it was not installed properly either. The metal piece on the bottom was left out and they left thinking they did a satisfactory job. Not to mention when the installer wanted to test the dishwasher he left all the styrofoam and instructions inside the dishwasher (bright guy).
The installers barely spoke English (they were Hispanic) and were unprofessional as they were always fighting with each other and argued how to install the dishwasher.
We call Home Depot and tell them the dishwasher isn’t dissolving pods or soap and the metal piece was bent during installation and left off — they send the same two guys back to fix it or replace the washer.
The guys show up weeks later and have the audacity to ask, «can we just install the metal piece and go onto our next job?» We told them the dishwasher wasn’t working so they agree to install a «new» dishwasher. Again I go outside and watch them take this one off the truck, again it looks like an opened box and the box looks damaged so now I’m thinking all they do is install returned or broken units but we give them the benefit of the doubt.
It’s installed with the metal piece properly this time, but the dishwasher still doesn’t work. The arms don’t spin and the pods and soap don’t dissolve (I forgot to mention we had a perfectly working dishwasher prior that was just getting old and we just wanted to replace). This time they blame the plumbing even though our previous dishwasher worked fine.
We call a plumber and everything looks good to him. The pressure is good and our water is tested to show its not hard water so is perfect for dishwashers.
We call Home Depot with the results and they tell us to call Maytag, fine. We call Mayag, they send a tech out — the tech said the the dishwasher wasn’t installed properly. One of the sensors is not installed properly so he fixes that and says the tubes aren’t installed properly either and says it’s a Home Depot issue (lots of reflecting of responsibility here) and leaves.
We call Home Depot yet again (now a month has already transpired) and tell them what Maytag says. They agree to send installers back out (now we requested new installers as we suspect the previous ones don’t know what they’re doing and are brining us used and/​or broken dishwashers) and the installers try a «quick» wash cycle and see a little bit of water coming out of the arms and deem the washer works. They remove the bottom piece, take a look and say the dishwasher needs to be replaced, laughs then leaves. Now these are the same it’s installing the dishwasher and repairing from Home Depot — they admit their install job is not to standard.
We try again with the washer half way loaded, surprise surprise, the soap doesn’t dissolve and the dishes are still dirty and the arms aren’t moving. We use gel instead of the pod and the gel just goes down the side of the door and doesn’t dissolve.
We call Home Depot again and request a different model replacement since we’ve had no luck with this model but all they say is they can refund the cost of the dishwasher and waive the restocking fee as a «courtesy». That’s it. That’s how they decide to help us after this entire debacle. They can’t refund the $ 100 install fee since the dishwasher is now passed the return period so they claim they’re helping us out and doing us a favor. What a joke.
No, you’re not helping us out, you’re not doing us any favors — you’re refunding us the cost of a dishwasher that never worked and was never properly installed but not refunding our install fees and returning the perfectly good dishwasher they removed that was working fine before this whole episode started.
We tried calling Home Depot back and now they’re ignoring our calls. Dennis was purposely ignoring us and screening our calls (not surprised anymore).
TL:DR don’t buy appliances from these guys. They’ll sell you second hand junk with installers who don’t speak English and don’t know how to install what they’re delivering. Then they’ll take your install fees and leave with without a working appliance. I’m the end you lose a working appliance, install fees, and time (for us over 1 month without a working dishwasher).
Worst Home Depot I’ve ever done any business with. Unprofessional and disrespectful staff. Will never do business here again and would not recommend anyone shop here.

A majority of the employees that work here are nice. The tricky part is always finding the right person that works in that specific department where you are looking for an specific item. So a little patience and you should be fine.

When you have one of the largest, if not the largest Home Depot locations a short drive away in Vauxhall, it is almost unfair to compare and review any other locations.
The Bloomfield location is my local HD and is good for the basics: picking up items for essential repairs (e.g. toilet stopper ball, screws, etc.), basic gardening, and other routine household projects. All items are logically placed and check out is generally quick.
If you have an involved or out-​of-​the box project, you will likely need to go to a larger location. There is little in the way of selection — only the basics. Staffing is also minimal but those who are there are helpful.
I have noticed there are classes available each Saturday which provide basic instruction such as installing a new toilet, screen door, etc. I have not taken any of them but would imagine that they could be helpful and worthwhile to the aspirational DIYer on a budget or someone who is leery of what they see on YouTube (or like me, has had mixed experiences with people that they have hired via Angie’s List).
So, a decent local Home Depot but go elsewhere if you have a major project.

The worst customer service EVER! Don’t call it that if you’re not into helping your customers.

Don’t go there at night.
Worst experience I ever had at home depot.. no one knew anything.. I was trying to find hardware for my chain linked fence and NO ONE knew where it was located. It took another customer to point me in the right direction. Plus they are all just lazy and slow as hell, seems like no one there ever wants to do anything.

This wasn’t a great Home Depot. Frequently, I would head over to Clifton if I needed any assistance but I gave Bloomfield another chance and have been pleasantly surprised. Associates have gone above and beyond to help me on my last several visits. This last time they even gave me a $ 12 item for $ 5 when the lower priced item was not in stock. Not sure if there’s new management in the past year but keep up the good work.

This is the only nearest hardware store between Bloomfield and Newark. It’s not the best when it comes to cleanliness organization and staff being helpful. If there’s one more around like Loews even it is more expensive but it’s not annoying to shop in

Don’t even think of buying carpeting from this place. To begin with, and maybe this is the biggest problem, nobody knows how to use the computer. In addition to the store itself you will be dealing with two separate subcontractors — the measurers and the installers. There is little or no communication between the three. My job was measured wrong, resulting in a shortage at install time and a need to reorder. When the reorder came in HD called ME and claimed to have no idea how to contact the installer. This is far from finished. I need to carpet another stairway but I will be shopping elsewhere for that.

The only thing convenient about this place is the location. Their employees are not the most pleasant and God forbid you need paint, you’ll have 3 people working there and still have to wait 10 – 15 minutes to be acknowledged, and then another 20 – 30 just waiting for the paint! So frustrated!

What an awful experience, this is not a good store.
They lost my package from an online order, no I am sorry or anything, wasted a lot of my time etc. Very disorganized with staff who are just not in a rush.
Never going back

This location is terrible. Maybe I am spoiled with the Vauxhall location but this place was out of everything I needed. 1″ chip brushes? Are you kidding? You should have 1000 of those. Forget about asking someone for help.
I’ll try the Clifton location next time.

Worst experience ever. started off waiting in a crazy long line for mixing paint. The paint station was ran by only one very slow employee while a long line of costumers trailed behind. So I decided to kindly ask the manager if she could get someone else behind the counter to help. She smiled and said yes but it never did happen. In the meanwhile I walked around trying to find several things– there were three employees who stood dumbfounded when I proposed a question as to where something was. I only found help from two employees. Two.Out. Of. The. Entire. Store.
When we asked if the depot had any metal rods an employee suggested we go to ikea because they don’t have any. Ten minutes later we found an aisle full of them. Nice going!!!

I actually think it’s funny that I had previously posted a tip about how there were lots of staff around to help. Granted there usually are but this recent trip they really weren’t.
We went in specifically to get a piece of wood and have it cut. We walked around the wood section checking things out and looking for someone to help us. No luck. Eventually we went to the register near the wood section and asked the woman working there if there was anyone who could help us. Though she made an announcement for someone to come she didn’t seem to interested in helping us.
We continued to look around while we waited. and waited.and waited. so we decided to walk to the back of the store to see if we could locate anyone. We saw a gentleman sitting at a counter in the «door» section and told him we needed help. He basically told us that the «wood section» staff was in the back by the cutter and to go there. It felt like he was basically saying «it’s not my department, it’s not my problem, I don’t have to help you»
When we finally found someone in that department everything changed. The guys working the cutter were very nice and helpful. It’s obvious that even if they were notified over the speaker system throughout the store they would never be able to hear it since they are standing next to a loud cutting machine. It would have been helpful if we were originally directed back there or someone else took initiative to help us.
Before we left we also needed to pick up a small lock, the gentlemen we asked for assistance was helpful in pointing us in the right direction.

I love this HomeDepot, whenever I have a project I come here and have the absolute best service.
Last visit was to purchase and have wood cut to make two stool\benches. Not only did I get assistance in picking the correct materials, but I also received recommendations and was helped loading everything in my car. This is not the first time I am treated this way, it is always my experience when I visit this store. I love it!

This Home Depot is less than half a mile from my house and it doesn’t get much better than that

In an out. I’ve never had a problem at this place. Easy to park. Easy to find what you’re looking for. If not, someone is always around to help and the staff is quite knowledgable. I’ve also never had to wait long to make a purchase or a return. Two thumbs up to this location.

There are sawing carts to make my wood stuff more transportable back home.
Other than that the staff are clueless.

The downside to this Home Depot is the number of live cashier’s open. Two. Just two. Not everyone enjoys self-​check out. Other than that, Home Depot is like any other Home Depot to me. No one ever around to help you. On the upside, they do carry Organic soil! Only positive in my book.

I went to Home Depot the other day looking for a screw extractor for a screw that broke off into my camera mount. I asked someone in info where I could find one, they didn’t know. I went over to hardware and was brushed off by someone saying he was helping one else. He didn’t say, «One sec, let me finish with the customer». He wasn’t even with anyone. The customer was in another aisle.
I asked someone else to please page someone to hardware so I could be helped. Waited and waited, still nothing.
Finally, a worker in the bathroom department saw me standing around and offered to help. I showed him my camera and he showed me exactly what I needed in less than 3mins. By this time, I have been in the store over 40mins.
I wish I got his name but that worker alone is the reason I will give Home Depot in Bloomfield 4 stars.