Sharks Custard & Candy

Not sure why there are so many negative reviews. Ice cream was delicious. Waffle cones with two HUGE scoops for all four of us and it was only 15 bucks. The place was clean and the people were very friendly.
My son got the orange sherbet and it was probably the best orange sherbet I have ever tasted. EVER.
I would absolutely recommend this place to anyone that’s out in Bloomfield.

Overrated. Not terrible but not all that great. Used to be better. Always really crowded and not worth the wait.

great hard ice cream. insane that their «baby cone» is only $ 3 because it’s one giant scoop of ice cream!
Their chocolate chip cookie sand dollar sandwich was not bad… but the cookie to ice cream ratio was a bit off… need a better cookie please!
My hubs ordered an ice cream flurry but what he got instead was a flurry soup with a big ball of candy bar in the middle… he didn’t have the heart to tell the girl serving us to stop trying to correct her mistake with it so just paid for his soup and after a bite tossed it…

My parents, boyfriend and I went to Shark’s Custard & Candy a few days ago on our way home from the Genesee Country Village. I was very excited when I saw the Homemade ice cream sign, and it’s the only reason we stopped.
The parking lot was really full and people parked wherever they wanted to, they didn’t seem to care if they were blocking other cars from backing up. We walked up onto a porch filled with picnic tables before heading inside. We entered through their dining room, which had a neat fish tank in it. Then we went to their ice cream area. They had a large open area, with their display cases creating a serving/​ordering area. I think they could have benefited from some ropes to form a queue line and signage telling people where to order/​pick up/​pay. The servers quickly hounded us about what we wanted, but we had barely looked at the menu. I was still studying what hard ice cream they had and what all the different options were.
My dad went first, and he ordered a small custard twist in a wafer (cake) cone. His «small» cone was huge and SLOPPY! His small cone was as big as some places large. It was also all over the place and not twirled nicely. My mom then ordered a kiddie scoop of heath bar crunch. After the server put a large scoop in the dish, my mom asked the girl «That’s a kiddie?» to which the server responded «No, there’s going to be another half scoop on top.» The size was ridiculous! It’s as large as some place’s 2 scoops. My boyfriend and I ordered regular size hot fudge sundaes, which they proceeded to make in 16 oz. soda cups! They layered on hot fudge, spanish peanuts, whipped cream and a cherry. The spanish peanuts were kinda gross, and I assumed I would get chopped peanuts, like every other ice cream store. The sundaes were so big, I felt disgusted I had got it.
The servers take one order at a time, make it, and come back for the next order. This wastes time! They should display their sizes, because compared to their prices, the sizes of ice cream are crazy. I would have never ordered a sundae if I had known it was that much ice cream. My boyfriend and I could have just shared. In fact, ²⁄₃ of my sundae is still sitting in the freezer, getting icy. My mom ate about half of her ice cream. When people order a kiddie amount, it’s generally because they want a small amount of ice cream, not because they want a lot. Make your sizes smaller!!!
I went back to ask about the butterfat content of the ice cream, which required 4 servers help. They showed me the carton of vanilla custard, which was 10 percent. I asked if the chocolate was the same, and they said yes. I then asked about the hard ice cream, which all the could tell me was premium ice cream mix, so that meant it was 14 to 17% butterfat. WRONG! If it’s premium mix, then it’s 12%. Super premium is 14%. Ultra premium is 16%. (This is assuming it’s from Upstate Farms, because that’s where they got all their other dairy from, but they had no clue where the mix came from). This really isn’t the servers fault, because they’re using the information that’s been given to them. The owner or manager should be giving them correct information, and should give them a nutrition book so that they can actually answer customer’s questions correctly. Oh, they also had no clue what they were talking about with sherbet. The servers proudly informed me that sherbet has the same amount of butterfat content as the ice cream and 3 times as much sugar (even though I asked nothing about their fakely colored sherbet). If their sherbet has as much butterfat as the ice cream, it is being made wrong! They might wanna google sherbet and learn a thing or two.
By the way, the ice cream wasn’t even that good. So much for homemade ice cream. I would’ve gotten the same quality product from the super market. Make something yummy, please!!!
Erin says… you suck!

Shark’s — my daughter loves the birthday cake twister — ice cream is very good here and is all made here, none of that big brand ice cream served to you at a big markup