Mail Boxes International

I wouldn’t come back here, the staff had no knowledge of the best way for international shipping and were quite confused– I spent double what I should have and ended up re– packing my boxes 3 times– only to still spend way to much. There was a woman who helped me after an hour of dealing with the other staff, but it had gone to far. Clearly they don’t train their employees. A total nightmare.): good thing ups is across the parking lot…

BE CAREFUL! FEDEX AND UPS RATES ARE MUCH HIGHER HERE!
After taking my packages here for a quote for UPS and Fedex shipping and then taking the very same packages down the road to another UPS or Fedex dealer, I have found the rates consistently about 30% higher at this location. I have inquired about it at the counter and they simply says that it’s probably a problem with their software.

I“m updating my review after being a customer for several years and some of the issues I had have now been fixed.
Pros: Provides service as advertised. Friendly staff. Now offering after hours package pick up which is really handy. Also, they now have enough people working there.
Cons: Place still gets trashed. Open till 8 only on Wednesdays.

I’ve been using this place for years. I like that they email me when my package is in. I also like that I can add a few other names to the account so my husband or sister can get my stuff while they are down there.
I don’t mind the yearly fee, that more than makes up for having to wonder if my package is there or not as I don’t go there until I get the email from them.
Just need to remember cash if picking up for under $ 5.

I was about to do business with a competitor when my squeeze suggested we check MBI out. I was really reluctant to give them a shot after reading the various reviews from a few years back. I’m glad I went in, because they bent over backwards for a special request I had. I didn’t know it, but the owner (wife) was initially helping me. She then passed me to her husband (the other owner), who is a very down-​to-​earth guy. The following day, the husband /​owner gave me a polite heads up call. This follow-​up call shows me that the owners take an active part in the day-​to-​day operation of their business. I don’t know what happened in the past, I just know what I was given, decent service, which is hard to come by at the various Blaine shipping establishments.
This review comes from someone who has had exposure with the ‘other’ Blaine joints. Pacific Mail & Parcel gives off the chaos vibe. ²⁴⁄₇ PARCEL has their dirty little secret, they run out of lockers. A few years ago, I felt Hagen’s screwed me on fees for a flat screen TV. Dealing with the owners of Mail Boxes International impressed me because the various competitors always seem to have worker bees out front and the owners are out of mind, out of sight.

Great way to get packages from the US. Used to use a service just down the street but they treated you like cattle and were borderline rude. MBI on the other hand is friendly and efficient.
Only wish they were open on Sundays, but I hear they have after hours or something of the sort.

Flawless. Great service, fair prices, friendly employees. I will continue to use them for my shipping needs.

I’ve been using Mail Boxes International for since 2010 and I’ve been satisfied with the service I’ve received. I have never had any problems picking up my parcels although weekday afternoons and Saturdays get busy and there can be a bit of a wait.
I do wish that they were open late more than once a week and were open earlier on Saturday.
In September of 2012, the price of parcel receiving for items increased to $ 2.75 USD (from $ 2.50 USD). However, the annual fee of $ 10.00 USD is lower than some of the other parcel receiving service providers in Blaine. They do also accept credit cards for payments over $ 5 USD whereas some other parcel receivers don’t accept credit cards at all.
I haven’t used any of their other services, but Mail Boxes International also offers mailbox rentals, mail forwarding, and they are an authorized shipping centre for both UPS and FedEx.
Overall, I’m a happy customer.

I’ve used there service a few times now, and I’m definitely impressed. They’re quick to get the packages processed and ready, I usually come the same day the package shows as delivered and there’s never a delay as I’ve seen elsewhere (1 – 2 days for a package to be ready). Plus there’s a grocery store (Cost Cutters) and two gas stations at the same intersection for a great one stop shop to pick up your package (s), some cheaper groceries (milk/​cheese/​beer), and cheap gas.
I’d definitely recommend them if anyone!
*PS, if you’re over for less than 24 hours you’re allowed to bring back a 6-​pack or bottle of wine, and the Cost Cutter’s has a great selection for both.

I don’t think the miserable lady works there anymore cause I have been here a few times and they are always friendly.
You can put alternate names on your account so me and my spouse share an account and only have to pay the annual fee once.
The prices are good and they accept Canadian currency. Only downside is no debit and no credit card purchases under $ 5 so if you are only getting 1 shipment you need to have cash.

A lot of reviewers have mentioned an angry lady and unplesant customer service. Well, her name’s Lavonne and I concur. I drived down from Vancouver to drop off a package and I had to speak to three customer service agents to process a COD package, which goes to show the amount of knowledge they have compared to other logistical companies. To further the bad experience, the faces on the people working there were dark and grim and no one had actually greeted me. «I’ll get you over here», one girl murmured to me when I was the next in line.
The «old angry lady that seemed to hate her life», Lavonne, was extremely rude when speaking to me. At one point she put her hand up to my face and shushed me when I was asking her a question, then started to speak over me. Then when I confronted the employees of their negativity, she threw the package at me and told me to get out of the store.
I would never do business with such mom&pop shops that give bad attitude. I’d rather take my business elsewhere to a larger company that is both more reliable and offer better customer service because they have a brand reputation to protect. I wouldn’t waste my time with these folks as their price isn’t too far off from competitors.
If you ever want to pick up or drop off a package, try Edge Logistics just around the corner.

I have dealt with a lot of rude front end staff in my time but the big walrus of a woman we lovingly call «Dragon Lady» really tops the cake. For the life of me I can not believe any business owner would allow an employee to treat its customers in such a despicable manner. I don’t know if there is an ounce of joy within that woman.
That aside they do provide a great service pretty close to the Canadian border. I will put up with Ms Sunshine for a few minutes to get my mail. Cost wise this place is not the greatest and we are starting to look around. We receive a lot of parcels in one week and at $ 2.75 (starting Sept. 1^st, 2012) a pop it’s adding up but then again convenience counts for something.
All in all this business provides a great service and the rest of the staff and the owner seem decent. I have recommended them to others.

For most part, I really like the service here, with one major exception:
The UNBELIEVABLY bitch woman (older, heavy set), who is ALWAYS a pain in the ass, hates her life, and therefore everyone who comes in.
If i t weren’t for her, I’d give this place 5 stars.
The owner is really cool, and is a notary as well, which is very handy if you need docs notarized.
I just pray every day when I walk in there the old cow isn’t there working…
Oh, and she’s equally as rude and impolite over the phone as she is in person.

I have used Mail Boxes International for more than 4 years now. I have had packages sent to them several times a month over the 4 years and have experienced no problems at all.
The $ 10 per year plus $ 2.50 per package is a little steep, but they are very good at informing you when your packages arrive and keeping them secure until you pick them up, so I feel the price is commensurate with the service provided. Technically, they claim that they will start charging a fee if you haven’t picked up your package within 2 weeks, but that hasn’t been my experience and I have stretched it to 3 weeks.
Service can be a little slow at times and the clerks’ demeanors are a little less than sunny, but I have borne witness to a lot of the stupid customers that they have to interact with on a daily basis, so anything short of them punching customers in the faces can probably be justified. The entire package delivery process is very uncomplicated and laid out very clearly but some people just don’t seem (or choose?) to get it.
At the end of the day, I want a safe, efficient method of receiving packages with easy access to the border and they provide it.

We’re switching to another place as soon as, or before our year is up. The customer service here is grim, unfriendly, and somewhat miserly.
After enrolling I emailed to find out how a family member could also receive here, whether she’d need a separate account, etc. The reply said her name would be added to my account, no problem, no fee and that it was done.
However when she and I went to pick up our things we got a few displeased grunts from the women (mother and daughter?) who are usually there and we were told to always include MY name on the address. Talk about confusing while ordering by internet, where she pays, but my name is on the parcel…
So we’re going to find a place that doesn’t require an annual fee, like the Letter Carrier in Pt Roberts, which was fine when we’ve used it.

No issues at this place. Not a fan that you have to pay 10 $ at the beginning, but then again I’m not running the business. Get your packages delivered there for places that won’t deliver to Canada, and once they are received you get an email stating that your package is in. pay $ 2.50 USD to receive your package and there you have it.