South Cypress

We ordered new kitchen tile from South Cypress and were very pleased. The order arrived on time and was of very high quality with an amazing price! Thanks South Cypress!

This review is for both South Cypress tile and the product we bought. We bought a hard to find, 2X4 inch thin glass tile color of Sage Mosaic. These are very pretty tiles, and while not cheap are sold at a reasonable rate via South Cypress. South Cypress does include a few extra sheets in each batch sold as they do crack sometimes in shipping, but for the most part shipping is trouble free. Incidentally, If you are installing these thin glass tiles, would highly recommend you work with a contractor that has specific and heavy experience cutting glass tile, as they are not all created equal.
We had a major problem in the middle of our project where we ran low on tile. I paid over $ 185 to have the extra tile expedite shipped next day Fed Ex priority overnight to complete the job. Unfortunately, the shipping company South Cypress uses got the wrong address and sent it to another city, delaying my project for a day and costing me additional non-​work labor hours.
While that was inconvenient, I have to credit South Cypress for going the extra mile on trying to make up for that costly snafu. They refunded the rush shipping charge and gave me that extra box of tile free of charge for the trouble. Big credit to Michael Clark, customer service, for the extra follow up and high level of communication and effort.
That deserves high praise — it’s nice to see an organization so committed to service that they would do that without even asking. For that reason, I recommend South Cypress and will definitely order product from them again for other projects in the future.

We had the best experience with South Cypress. We aren’t from Alabama, but we were in need of a very hard to find tile for our kitchen and through a ton of searching we came across South Cypress and were so impressed with their customer service. They can ship tile anywhere and truly go the extra mile to ensure a satisfied customer. When the manufacturer had delays they would contact us immediately and give us updated information and even the option to cancel our order if necessary. I told them that we will use them when we build our dream home one day no matter where it is. Highly recommend! Just wish I could meet them in person one day!