Moosejaw Mountaineering

I haven’t been in a Moosejaw prior, but found a coat online and they ordered it for me in store to try on. The staff is very friendly with great customer service. They have good product knowledge and experience with most of the products. Will have to share my time between them and REI from now on.

This place is so cool. I recently visited because they are awesome, giving people and donated several items to be raffled at our upcoming Senior All Night Party.
But THEN…
I did a li’l shopping of my own, and the sales guys were just so dang cool. And the stuff is well made, not ridiculously expensive, and well, cool.
I felt like I was shopping with a friend of mine as our sales guy, Perry, was just the most chill, cool cat around.
I will definitely be back.

**Online Customer Service Review**
The online sales and customer service leave much to be desired. After ordering a Merrell coat online and receiving a notice that it had shipped, nothing had arrived in over three weeks.
I called to determine what the issue was, and the Customer Service rep deflected any sort of responsibility. She threw Merrell under the bus and informed me my issue lied with them (despite the fact that Moosejaw collected my payment). After I corrected her on what party is responsible for this mishap (with her continual attempts at interrupting me), she begrudgingly agreed to find out what had happened and get back to me.
To no surprise, no one followed up with me and I had to call to find out what happened. I was informed that the product no longer exists and my card was refunded. After informing the rep that I was very disappointed that I (yet again) had to follow up, she said, «so, do you want anything else?» Looking to offer some constructive criticism to management, I asked to speak with her superior. She put me on hold and someone returned to the line five minutes later and said (with attitude), «Hello?»…I easily recognized that it was the same girl who put me on hold. She said management would not be available to speak.
This was my worst online retail experience. What made it even more frustrating is that no one bothered to apologize or take on the slightest sense of sympathy for what happened. Additionally, I responded to a survey where I expressed my displeasure and checked «Yes» to wanting to be contacted… no follow-​up. I felt like I was dealing with complete amateurs that possess zero business acumen and do not value future business opportunities… Part-​time fast food workers offer more.
I will never shop with them again, and recommend that people avoid their online shopping.

This is our favorite MooseJaw. We went to the other one in Troy. That one is ridiculously tiny. I think MooseJaw is becoming more popular. Our first time there last year the store was pretty empty even though they were having a sale. The salesmen are all very friendly and approachable. They have a wide variety. I always want to buy a new coat when I come here but I don’t need to drop a couple hundred when I have a working winter coat. I did buy some wool tights to cover my legs (my coat goes to my butt). They also have a bathroom in the back. Score!

I had honestly never been to this store until the Friends and Family sale was being promoted. We thought we would check it out as my boyfriend was looking for a new winter jacket, and I was just up for looking around. They are a smaller version of REI with a more personal feel (in my opinion). Although a bit upscale hipster-​ish, we will be back for sure when we are in the market for this type of merchandise. And if you know anyone who works here, try to get in on that sale next time it rolls around.

**This is about their ONLINE Customer Service**
Do NOT ever order from this company! First off they put the wrong products on their website, so what you actually get is NOT what you think you’ve ordered. Managers are completely rude and cut you off. After the manager agreed to refund my entire purchase, including shipping, two weeks later I got a mysterious charge from this company on my credit card, I called in and the manager argued with me and told my Chase was wrong, they did not charge my card in which I was forced to get on a three-​way call with Chase only for them to tell him, YES they did charge my card. The manager proceeded to argue with me about it and tell me how he was going to credit my card even though there was no proof on their end they charged me, AFTER JP MORGAN CHASE told him, YES they did charge my card!!! Since I never heard back from Moosejaw on Monday (as promised) I got on the phone with customer service manager, Aymen, who was EXTREMELY rude, saying things in the phone to me like «My god… how long am I going to have to deal with this» he was intentionally yawning, I’ve never dealt with such rude people. He then told me I would need to fax my bank statement in. I’m beyond belief right now. How this company stays in business is BEYOND me.

I’ve been in here twice. The first time, they didn’t have what I needed, and that was that. No offer of something similar or somwhere I might look, just «no. sorry.»
The second time I stopped in, I was fully prepared to buy new shoes. It was Dream Cruise day, but we braved the insanity to stop in. No sign stated anything other than business. We were enthusiastically greeted by a gentleman who said nothing about being anything other than a normal business day. It wasn’t a normal business day. At least I hope it wasn’t. They were playing games, ordering pizza, throwing things around the store… anything but acknowledging customers. We stood at the shoes for at least 10 minutes without a thing from the staff. Needless to say, we walked out and won’t be back.

Moosejaw is awesome. Their employees are awesome, their website is awesome, their retail spaces are awesome, and even their catalog is awesome and very often hysterically funny!
This is a company full of people who like to have a good time while doing their job. I’ve ordered a ton of climbing gear and clothes from them online — their prices are great and everything ships and arrives quickly — no complaints. I had an issue once when I ordered a crash pad that ended up having to come from the Birmingham location but I needed it for a bouldering trip I was taking in 4 days. I called them up and the guy I talked to was really cool about it and reassured me that he would make sure they put a rush on the order and would take care of it. Later on he sent me an email saying he called the shop to make sure it was getting shipped that day. It’s the little things that make a big difference, and I’m a Moosejaw’er for life! Love the madness!

I had a wonderful experience shopping at this Moosejaw. We were leaving on an impromptu camping trip that afternoon and I wanted a bug net for my Eno hammock. REI was online order only, but Moosejaw came though. They held two for us, taught us how to set them up and even recommended longer, sturdier ropes to hang it with.
The employees that helped us were also fans of camping and rock climbing in Red River Gorge, and were enthusiastic and helpful to us about what to bring and what things worked best for them. It’s nice to talk to employees that actually participate in the sports that they sell equipment for!
We ended up having a wonderful time and were very grateful for their help.

I love shopping at Moosejaw, even if I’m only window shopping. Though this one has an awkward location, I appreciate that it is still centrally located and there are bubbly helpful employees working whenever I visit. I prefer shopping here over my local REI or Northface stores because of the atmosphere. They have it all figured out here. The employees are helpful. The clothing is overpriced, especially when I can go to Montana (my home state) and get it all for less and without sales tax. It is still a great store if you need random outdoor sportswear.

Great selection of outdoor clothing. Fair prices. Moosejaw has there own brand as well and it has excellent prices and great quality on its own brand!

Not only does Moosejaw have a fantastic selection of clothes for the rugged outdoorsmen in all of us, they also make kick-​ass hoodies and the most comfy pants to lounge around in imaginable. I personally love being surronded by crunchy hippies that actually know what they’re talking about. I think they’ve come to accept that most of the people (like myself) that come in are just trying to stay warm in the winter and don’t really care that the jacket they’re looking at could save their life if they attempt to scale Everest but they tell you anyway and I appreciate the product that much more.
Moosejaw also has a great return policy and if they can’t exactly replace what you are returning, will go out of their way to find you something similar.

I love the emails. first off. Oh and their advertising.
I have bought my goretex coat from them (online because I no longer live in MI) and used their online help. They helped me to pick out the right size with great easy (because i use it for cycling in the winter, but I am a small lady, so I wanted to know what size would be good, especially when I layer up). My coat is great. and it was on sale! :)
I have been into the store once and I bought a baselayer so that I can stay toasty while riding in the winter. Granted it was a really expensive layer (I could have gone with a non natural fiber, but decided keeping it natural was the way to go). The guy who helped me (and chatted with my dad which is really nice that he didnt have to bored out of his tears) was REALLY knowledgeable, and showed me the cheaper patagonia stuff first. He was super handy and helped me determine if the size would be okay for the pants underneath jeans. The woman who rung us out was just as awesome.
Would totally go back.

When I went to school in Boulder, I could always spot Michigan kids because they would always wear the staple sweatshirt with «Moosejaw» written across the front of it.
Scoreboard:
Viral Marketing:1
Mass Marketing:0
Everyone is hatin’ on the staff– yikes. Every single time I have been there, the staff has been super helpful. They have even helped my mom pick out winter coats for brother and I (wow does that last statement make me feel like I am 12 again) when she had no idea what we wanted– and they were hits.
my mom also loves the witty e-​mails they send her for being on the mailing list.
and heck ya to Michigan businesses thriving elsewhere!

I am distrustful of any place that is run (overrun?) with teenagers, but I do support this company for being Michigan-​based and somewhat cheeky. Have you ever called the store? I always feel like I’ve dialed the wrong number, because those goofy kids are so goofy when they answer. MMmmmmmmmmOOOOOOseeeJAW! Just say hello, didn’t your mama teach you that?
Anyway…the merch is overpriced and the selection isn’t the greatest, in-​store anyway… but they do have sales that make the shopping experience more palatable. Customer service is also pretty good — they’ll order items for you if it’s not available in-​store.

Overpriced and uninformed. The service is terrible — they know nothing about their products and try to sell you the most expensive gear. Loud music and trendy kids prevail. The reason for the one star — they periodically have good sales.
Hey Matthew they sell Sigg at Whole Foods.

An online outdoor store where I found my Chaco sandals. Witty website and tons of Moosejaw garb — great hats and t-​shirts. Similar to REI, but based out of Michigan. The Moosejaw staff consists mostly of wilderness trip leaders and backcountry experts. No stores in malls, just six standalone stores and a thriving mail order /​online business.