Franklin Automotive Inc

Our car (Volvo) broke down on the way to Ca on Valentine’s day (so everything closed) and it was towed to Franklin’s and left overnight. We emailed them our difficulty and they got on the problem first thing in the morning and we were back on the road by noon! They were incredible!!! Quick and efficient!

EDIT: Frank called today after reading our review and apologized for everything and helped make things right. It’s rare to get such a genuine apology from a business like that and we really appreciated the extra effort on their part to turn our experience around. We’ve found our mechanic in Birmingham!
Took our car into Franklin’s Monday morning after an unfortunate run in with a large piece of tire on the highway. We just moved to AL a couple of days ago, but the shop had great reviews so we figured we’d give them a try. The staff was friendly when we dropped it off and they said they would give us a call after assessing the situation prior to any work being done. Turns out the plastic pieces underneath the car needed to be replaced and they would need to order a couple of parts. Their quote for the work was $ 485 and they said we should be able to pick up the car the following afternoon. We gave them the okay, but hadn’t heard anything late Tuesday so we gave them a call to check on the status. They were still waiting on one more part so they said the car would be ready Wednesday morning. It wasn’t the news we wanted to hear, but things happen and we completely understood. The next morning we received a call from Franklin stating that they needed an additional part that they forgot about and that was going to cost $ 185. What changed from 4 PM on Tuesday to 8 AM on Wednesday I have no idea. We questioned them and asked why the nearly 50% increase in price and were simply told the techs just realized the missing part (which happened to be the largest of them all) despite telling us just the day before the car would be done that morning. We realize that things sometimes come up unexpectedly with car repairs, but that was not the case here. After calling the local Honda dealership we realized we could pick up the missing part at retail for $ 145. Being that we’re both new graduates we were happy to save a few dollars where we could considering the situation, but the entire ordeal was very frustrating. Scott apologized in passing when we picked up the car, but nothing was really done to compensate for the errors on their end. It really put us in a bind when our car was half repaired and, after a quote and promises our car would already be done, we were told additional pieces would be needed to complete the job.

Recently purchased a 2001 Lexus LS430 and was looking for a good independents hop for oil and filter changes and any other service. I read some great reviews about Franklin and Lexus Is one of their specialties, so gave them a try. I called the day before and told them I could drop my car off when they opened in the morning, but really would like to pick it up around noon. it was for a Synthetic oil and filter change. I also had a VSC light on the dash that I didn’t mention, and wasn’t planning on fixing. However, I was sure they would mention it along with an estimate for repair. They were there right on time and then called me at 10:30am to tell me it was ready. Service and price were great. I noticed on the way home they had also cleared my dash light. A week or so later I got a call from them asking if the service was satisfactory and thanking me for the business. A few days later I received a Thank You card in the mail along with a $ 25 gift card to use on my next service as a Thank You. To say the least, I was impressed. Although only my first visit, the positive reviews that led me there were correct. I will definitely be a regular customer and recommend you give them a try. Unfortunately, you don’t find this type of customer service very often anymore. And this week I receive a tin of gourmet cookies in the mail from them with a Thank You note and brief survey. These guys are good ! :)

This place has it figured out. I had a guess at what was wrong with my car, and knew it needed fixing. So I took it there, they were extremely polite, the service area was clean and it only took a short while for them to diagnose the issue. It turns out I was correct and the quote was very reasonable. They fixed my car and its running great… The great thing happened a few weeks later when a tin full of cookies showed up THANKING me for my business! We don’t see many places really trying to keep peoples business and Franklin Automotive just showed me how real businesses should operate. I would HIGHLY recommend Franklin Automotive for any car repair needs. When something else goes wrong with my car, I surely will take it back to them.

been here a couple times. always fast. everyone is really nice. prices are fair. and they have a nice lounge area for customers who are waiting.

it really doesn’t get any better then these guys. If you have one of the brands they work on then you are crazy for letting anyone else work on your car. They fix it, they fix it right and if they can’t they tell you. if everyone operated their business like this then it would be a great world. I can’t say enough positive about them. I’ve never had a bad experience and the people are always super nice.