Holiday Inn Express Birch Run

No. Just no. Staff would not work with us on a reservation cancellation because of a sick kid, and that is talking to different people (manager) as well.

Great friendly staff. The manager was very helpful when making reservations. Breakfast good. Enjoyed the hot tub. Comfy bed & pillows.

THE LOCATION
The hotel is located just off the highway on the south side of the street. Conveniently located near Birch Run Prime Outlets, lots of places to eat (including the famous Tony’s I75) and just miles from Frankenmuth, MI!
CONTINENTAL BREAKFAST
Very nice area & clean! Includes many items to choose from toast, bagels, cereal, waffles, pancakes, fruit, scrambled eggs, bacon, and the list goes on! various beverages available too. I do wish they serve breakfast a little earlier (we have kids that get up pretty early and are starving!).
THE AMENITIES
Indoor Pool with hot tub (very heavily chemicals so do take note!)
Fitness Area
Paid Laundry
Arcade
Free Wifi (get code from front desk)
In room: dorm sized Fridge, Tv, Microwave, hair dryer.
THE ROOMS.
Clean, nicely decorated, spacious, nice bathroom.
THE STAFF
Were friendly, check in and out were quick.
THE MISCELLANEOUS
Overall the place was quiet, there were some people with lots of kids that made a ton of noise at night and the pool was crowded at the time we went.
We will stay here again in the future.

This place has always been so clean each time we head to Frankenmuth. I use to work in a hotel so I know what to look for and without a doubt they passed my inspection. It’s not a place that’s too loud either. They have a pool too. If they improved their breakfast I would be even more elated. Maybe waffles can be added to the menu please? Haha.

I stay in a Holiday Inn Express in Michigan at least once per week, ended up in this one because the other one I was in lost power at 10 PM due to some accident. The front desk was nice but a bit inexperienced, the breakfast area was pretty glamorous, and the room was quiet, comfortable, and clean. I slept well
The downside is that the fitness room is really sad with broken old equipment, room actually smelled like dirty socks, not even an elliptical and it is the size if large bathroom. The hallways are dated and kind of stink like cigarettes and body odor. And parking kind of sux.
Wasn’t a bad experience, just didn’t shine like a Holiday Inn Express should.
Knowing what I know about other Holiday Inn locations within 20 miles of here I would probably choose one of the others and avoid this location.

Because of my job, I’ve had the distinct pleasure of staying at nearly hotel in the Birch Run area and I must say that this is my current favorite. The staff is friendly and helpful, the rooms are very clean, and the price is comparable to, and sometimes less expensive than, other similar properties in the area.
I’ve also visited many HI Express properties in my travels and this one has perhaps one of the best breakfasts that I have seen. It has a full variety, it’s well stocked, very well attended, and there was plenty of seating even on a busy Sunday morning.
I’ll definitely book here again for my next stay in the area.

Very efficient check-​in. Clean, spacious, quiet, well tended room. Breakfast bar was fresh and well tended. Planned on staying one night on way back from the UP. Car trouble made things dicey, but the desk clerk (thanks, Brittany!) was most helpful and cheerful, adjusting our checkout and storing our bags until the repairs were complete. TV service not terribly user-​friendly.

Well it’s 12:15pm and I feel like the Olympic team is holding tryouts for the sprint team outside my door… all the running I know I won’t sleep tonight. Adults need to earn what the term «inside voice» means all the very loud conversations in the hall… I won’t return

Standard Holiday Inn Express. Door we came thru needed repair — slammed shut on daughter, and once she stopped blocking it, it slammed shut with a huge bang at midnight… not so great.
Breakfast setup was poorly thought out. It’s up to high so anyone below 5’4″ probably has a hard time getting anything to eat.
They had forks, knives etc., right beside toaster — so people waiting for toaster items make it impossible to get at cutlery/​napkins. Toast condiments are kind of around corner — so you can’t figure out where they are. (Hint: switch cutlery for condiments in positiioning!). No waffles, which I always look for on these buffets — they are almost a given now-​a-​days and I love them. Disappointing. It took two people to get at the sausages — ridiculous.
Overall — it was fine. It met the need — we needed to sleep.
Would I recommend? Check the pricing and shop around. You may be able to get more for close to the same price.
Would I return? Depends on need and pricing. If all I’m doing in sleeping and they have the best rate, I’ll go there.