My Handyman Service & Construction

James M Kelly
503 Rimrock
254‑8774 Hm
698‑2120 Cell

March 17, 2016
Testimonial for:
Mr. Rich Naylor — My Handyman Service
Briefly, about myself, I bought my first home in May 2002. Since that time, I’ve done on average, one «Home Improvement» project a year. Some were minor improvements, others were major renovations. Personally, I’m not very handy myself. My motto is; «If it can’t be found in the Yellow pages, it can’t be done!» I do like quality and I’m willing to pay for it. As a rule, I always try and get at least three bids. Generally speaking, one never calls back. One is «out of the ballpark» expensive and the third one is usually who I go with, or get a fourth bid. Sometimes it works, other times… not so much.
In the summer of 2015, I began in earnest, the search for a contractor to build an all Trex deck. After the usual frustrations, I stumbled onto Mr. Rich Naylor, My Handyman Service from a personal recommendation. From the outset, Rich was engaged. He’s a very good «listener» and took copious notes as to all my wants and needs. He then put together a very detailed bid complete with drawings. As we moved forward, he worked with me to cut costs, but not corners. He was very receptive to my «budget» and never felt annoyed or put out with my constant questions and concerns. He said, «This is what we do!» He made insightful suggestions and perceptive recommendations all the while, mindful and working to keep costs under control. He has a keen eye for detail and aesthetics. He’s conscientious. He’s a man of integrity. That said, Rich was not the cheapest or least expensive guy in the field. In the end, I do believe I got the most «bang for my buck» with My Handyman Service!
Using the Trex product requires much research and a «learning curve.» There are an overwhelming amount of decking, railing and lighting packages and combinations to choose from with a myriad of nuances to sort out. To add to the challenge, I insisted on having a very intricate bench designed and built in and around an existing pine tree at 45 degree angles and added a fireplace from a separate vendor. Rich helped me navigate all of it down to the smallest details including an access door in the deck floor to an existing basement window.
When all was said and done, approximately two weeks, my wife and I’s new deck was nothing short of breathtaking and a place that complements our house. We are pleased to entertain friends and relatives and feel like our new Trex deck is a showpiece with all the ambiance, charm and cozy comforts of home.
In short, we love it! We are anxious to share and show off our new deck to anyone who wants to see or talk about it. We enthusiastically recommend Rich Naylor — MHS for any deck needs you may be considering. We are anxious to discuss this reference in person.
Jim & Corrine Kelly

First class, top notch, professional. Rich came in and took care of everything we needed done and was awesome, courteous, and timely. If anyone needs touch ups done before they, which was the case for us, or to make your home better, don’t call anyone else but Rich.

When I look for a service provider, I always expect the business to be honest with me about any situation, be competent, the best at what they do, have ideas for me to consider, and to be excited about my project and their ability to meet my expectations. Rich, and his staff have exceeded each of the four values that are important to me. Keep up the great work!
I just learned that the SBA Announced their Business Awards. And
Billings business owner Rich Naylor has been named Small
Business Person of the Year in the small business category by
Montana’s US Small Business Administration. Rich owns My
Handyman Service & Construction, Inc., Billings.
CONGRATS TO RICH NAYLOR!
Frank Rowan
Helena, Montana