Hissy Fits

So it’s been a while I know but I feel I should come and post an update. The owner of HissyFits has finally contacted me. Apparently, the email of my review went to spam which happens sometimes so I’m surprised she got to see my review at all. So anyway, a lengthy apology later, frankly I’m just happy she reached out. She would love the opportunity to make this right which I appreciate though it’s a bit too late for this purchase. The kids got new coats and I’m not in need of anything at this time. However, like I said, I’m glad she reached out and apologized for the experience. I should also add that the owner informed me that they do not receive donations of clothing but that they buy them outright. Since this is a used clothing store, I can only assume this means that they will purchase clothing from people? I will ask and clarify if needed. Anyway, I will give this business another try… someday. However, I do feel that allowing your customer service representatives at least some freedom to provide good customer service is important. Binding their hands to do what is necessary to satisfy the customer is not good practice. Of course, any losses are tax deductible write offs and should be utilized when necessary. Proper bookkeeping and logging by your trusted representatives will ensure the longevity of your business as well as the happiness of potential return customers. In this case, the customer service representatives will need to have the ability to utilize critical thinking skills in determining whether the customer’s request is legitimate or just trying to haggle, which is often done in the second hand world.