Road Track & Trail

Just bought a used bike from RT&T and was very pleased with the service and selection. They seemed to have a multitude of bikes in a variety of price ranges. I bought one, and had it delivered. Noticed a small oil leak after I had it home for a few days and gave them a call. They immediately, without question, scheduled to come pick it up, fix it, and return it at no charge. Just to be clear, they did not have to do that. I bought my bike «as-​is» and understood the risks in doing so. They kept me updated on the progress and brought it back as soon as the work was complete. A quick shout out to Chad, who truly is a great representation of what a reputable company should stand for. This is my second bike I’ve bought from these guys and based on those experiences, we’ll certainly be back.

Called ahead and the salesman was helpful in telling me what they had and didn’t have. However, after getting there I now know why their prices are good… they are filthy (dusty and dirty… sorry but that was surprising to me especially if you’re trying to sell them, really ?!?), pitted forks and pipes, gashes in fairings, scratches and swirls all over. Call me particular but I’m shocked at how bad of shape these are in, and if someone was okay with the outside condition of their messed up bike, tell me that they actually cared enough to take good care of the inside parts (IE actually changing their oil).
All in all if you’re okay with a bike that’s been beat up, road hard and put away wet, you’ve found your place then !

I found a 2 Up ATV that I was interested in on ATV Trader which lead me to the Road Track & Trail site. I sent an email to inquire and got a quick response back from Brad. I then spoke to Brad on the phone to get further information and he explained the condition of the machine as well as investigated warranty and shipping options. I live in upstate NY so it wasn’t possible for me to physically inspect the machine so Brad took over 30 detailed pictures highlighting any blemishes and posted them for me to access. Once I made my decision to move forward, the paperwork was emailed to me and completed the same day. The following day my ATV was picked up by the hauler (Daily Direct Haulbikes) and I received an email from Dana at Haulbikes giving me details of the shipping route and asking me to confirm my shipping information. 8 Days after the ATV was picked up from Road Track & Trail it was delivered to my driveway. And to top that off the Shipping was free! The ATV looks as good (if not better) than in the photos and everything works perfectly. I appreciate the responsiveness, honesty and professionalism of Brad and Road Track & Trail all the way from the beginning of the inquiry process to the choice in haulers.

Went there for an appraisal to sell my Beemer waited for a ½ hour for someone to take it for a test ride. After several pages a rider finally took it for a ride. Waited another 45min for the buyer to give me a quote… the quote never came. They were more interested in playing phone games and trying to fix the copy/​scanner machine. If they were not interested in my bike or business, why didn’t the tell me that in the first place. Absolutely no customer service. Bikes on the floor were in sad shape.

I agree with the people saying they wish they could give negative star reviews.
I called them about seeing a bike that was on their website, and they told me that it was still in. I spoke to Brad, and he had me ask for him when I got there. Cut to after my shift. I meet up with my dad and we headed to Road Track and Trail. When we got there, I walked in and saw a bunch of people in RTT shirts talking to each other and playing on their phones. We walked around and looked for the bike, which ended up being in the back outside of their detail shop. At this point, we had been there and wandered around for about 5 minutes. No one asked if we needed help. We got distracted by another bike, and someone walking out of a room heard us say we needed to find Brad. He said he’d get him for us. He got paged and we proceeded to wait for another 10 minutes. No one came to tell us that he would be there shortly, or anything. We actually started the bike and sat on it, and even started pulling things apart, and no one said a word to us.
Brad finally comes to help us. The first question he asks me is how I’ll be paying for the bike. At this point I haven’t said a word about how I even feel about the bike. (Let me just say this — the bike was very obviously laid down at one point. The tank had been repainted — poorly — and there were paint chips and dents all over the bike. Definitely not worth the price that they had it listed at. The best thing about this bike was the new rear tire.) I read and sign my release form for the test drive (and can I also mention here that there’s some sketchy stuff that you’re signing away on? Much sketchier than any other forms I’ve signed for test rides) and I take the bike out for a ride.
I got back and told Brad that the clutch had almost no play in it. He told me that’s normal. I’ve never ridden a bike that had that little amount of play. He told me that’s an easy adjustment. (Sure, as long as the clutch has adjustment left.) This is where he should have offered to have the clutch adjusted or looked at so I could take it for another ride, but he didnt, so I then asked what else they had that’s bigger than my current bike, yet in my price range. He said he was sure there was a few, and if I could wander around and look, just let him know if I wanted to sit on anything. Gee, thanks for being a helpful salesman. We wandered and found a few bikes in my price range that were also very obviously damaged pretty good from being laid down. I can’t say though that if I had found anything I would have bothered to try to find anyone for help anyway.
We ended up going across the street to Jamie’s Customs. While I didn’t find a bike there that day, I will be going back to Jamie’s to keep looking. (Long story short — and it will be in a review on there soon enough — Todd spent more time with me than I spent at RTT by myself, and was super friendly and informative about the bikes. Definitely check out Jamie’s if you’re shopping for a bike!)

I AM 63 years young and have had to deal with a few bad vehicle dealerships of many kinds over my years. I even was in the automotive repair industry myself for years. So I realize you can’t please everyone all the time, no matter how much you try and usually do not hear the good things you have done to help your customers.
I am here today to tell you that I am very impressed and pleased with the people of Road Track and Trail. This is not an unfuctional motorcycle dealership from years past. But a place of very knowledgeable employees and sales people like Brad, that helped me understand what motorcycle’s might fit me the best. Brad understands his trade well and was up-​most in helping me, in picking out a great used bike. Buying the Honda VTX 1800 of my choice was a informational and an enjoyable time.
Well after picking up my motorcycle from Road Track and Trail and storing it in my trailer at home outside for three weeks in some of the coldest weather of the year, I went to check on my Honda VTX and found that the radiator was leaking antifreeze and there was a large area about one foot by two feet large of antifreeze on the trailer floor. I thought to myself, here we go, I had purchased a motorcycle without any warranty and I am now stuck having to pay for repairs and I haven’t even drove it yet.
Well I called them and talked to a Treasa who is the parts manager and I told her about the radiator leaking problem. Treasa was very professional, told me were not that way, we sell good motorcycles and stand behind them. Man that made me feel a lot better. She set up an appointment for me and I took the bike in for the repair. From the minute I got there to have the repair done, I was treated unbelievable well. The mechanic Joe, came over and explained what he was going to do and said we will take care of the problem for you. Now that put my mind at ease! Well after a short time Joe informed me that the leaking of antifreeze was due to a loose radiator clamp and that the cold weather caused it to leak and that he installed a new clamp. Joe re-​checked the motorcycle completely and even drove it for ten miles to make sure everything was running and working well. Chad cleaned up my motorcycle so it was like new again!
Well to make the story short, I was kept informed and treated extremely well, I felt like I was important to them. This is a quality motorcycle dealership and I recommend them to anybody who would like to fined and buy a good used motorcycle.
I would like to thank these people for their professionalism, knowing the product their selling, expertise in repairs and treating me with the up-​most respect and keeping me informed!
Brad, in sales.
Treasa, in parts.
Cody, in parts.
Joe, the excellent mechanic.
Chad, who really explained the process, made my bike look like new and helped me tie my motorcycle down on my trailer.
I will tell other people to go to Road Track and Trail to purchase a great used motorcycle! They stand behind their motorcycle’s.
Thank you all, for your help in the process of buying a used motorcycle!

Thanks for sending us to Jamie’s Customs thanks to your lack of customer attention and incompetence. If there were a negative star option, I’d use it.

Horrible place to do business with. Don’t show up 45 min before close. If you do you will find the mechanics having snow ball fights and driving the golf cart like its a race car between buildings while the salesman are on the phone lying to the next unsuspecting customer about their well used and abused inventory.
I called asking about a sled and the salesman said its a nice sled, low miles too! I get there and find that it looks like it fell off a trailer and was drug a couple miles. The wear was consistent with a 5 – 10 year old sled, not a 1 year old 900 mile sled! Thanks for warning me on the phone! Could have saved me a 2+ hour drive!
I can say this though. They are consistent. My buddy went up there in the early fall to see a sled advertised online as excellent condition only to find it was beat up and worn out. It even had a tag on the handlebar with a list of all the things wrong with it!!! Who does that???
All the sleds looked beat, they all look rode hard and abused! Save your time and look elsewhere. Do not visit them.

I meant to do this last month but couldn’t find the right words nor could I wrap my head around how terrible of an experience I truly had with this place… If I could leave zero stars I would in fact I would offer negative stars if I could.
Let’s start at the start; I brought in two old complete tires and rims along with a fresh set of tires, tubes and new rim liner for my vintage motorcycle before I set off on a cross country trip… Simple enough right? I would’ve don this myself but time was of the essence at that moment and I had a lot to do in a short amount of time… Trust me I wish I would’ve shoot I wish I would’ve tried the trip on the rims only rather than deal with RTT (road track and trail).
So I brought everything in the AM talk to some women in the service dept who told me should be able to do the two tires by days end, perfect right?
Alas, I didn’t hear from them all day and when I called before the closed I got the run around as if they ran into trouble but more likely they forgot… She explained that the front tire I brought them was the incorrect size… Ok fair enough my mistake but she also informed me that the service dept already removed my old front tire… When I asked why they didn’t call me to let me know that the front tire I brought in was the wrong size before removing the old one she said that’s not their policy… So I told them I would come pick up the tires and pay for the work they did and didn’t do…
When I got there she told me the service dept worked hard on the rear tire and sanded out the rim hub and all this stuff because it was a old rim… I think that’s part of inspecting the rim before placing a new tube and tire on it.
I asked to talk with the service dept about my front tire as they were trying to up-​sell me on a different tire for the front I just worked with one of the mechanics and had them put the old tire back on the front with a new tube I asked him why he removed the front tire knowing the one I brought in was to small and at least he apologized and said «I didn’t double check before I did the work» thank you for being honest unlike the women answering the phone.
Anyways over a $ 180.00 later, yes you read that correctly $ 180 + for two tires that I brought in and they only changed one really plus they charged me for the new tube that they pulled!!! If I wasn’t under a time crunch I would’ve asked them to remove the rear tire and walked out…
So let’s get to the trip, on day two of my trip about 500 miles on the road the rear tire blew out!!! Yes, brand new tire and tube along with a new rim liner blew… Lucky for me I was at a slow speed and two blocks away from a motorcycle shop in MN. When we pulled the tire we found the problem to be a pinched tube, surprise surprise, and we also found that the sanding and inspection of the rim was not done and the cherry on top RTT didn’t even replace the tube liner I brought in, WTF?!
Long story short the easiest job was totally phoned in by the service dept but charged me for full service stole from me and oh yeah put my life at risk and their customer service was terrible. I would’ve had a better chance with a blind man who has never changed a tire before providing me better overall service… That is nothing against the blind.
I can only imagine if you brought your bike in for a real service be careful it’s a scary idea that this place would even have the ability to touch a motorcycle mechanically outside of a good detailing. If you want to have work done to your bike even if you have never tried to work on it before I say go for it you have a better chance than taking it to Road Track and Trail or as I’ve heard it called «Road Trash and Trial»
Stay away!!!

Visiting motorcycle shops /​dealers can be very tedious and sometimes down right annoying with young eager sales people jumping on you the second you walk in the door and tend to tell you anything they can make up off the top of their head if they think it will bring in a sale… Not this place. Conveniently located right off the Big Bend exit you come down the road and see a burst of color. There are many bikes, ATVs, scooters outside to look at but that’s not the best part. You open the door… deep breathe… Snnniiiifffff. The smell of rubber and leather fills the air. It’s a beautiful sight. This place is filled with bikes and when I say filled, I mean walk down narrow isles because there are so many parked and so many colors and styles to choose from. You do not get hit up by sales people but they are there if you have questions and are willing to help. After our second visit, we had a new addition to our driveway. Prices are very reasonable and their website is a big help to check out inventory if you are not able to get in there to see them all. I would recommend Road Track & Trail if you are looking for a new toy.

The bike is awesome and the price was good, however customer service was the worst experience ever. The salesman, Rick, did not return calls or send additional photos as requested. The gentleman that did the financing, Brian, also did not return calls or get us the title and financing information in a timely manner. In fact we received a letter when the financing info was MIA saying that they made our first bike payment for us like it was some big favor when in reality it was an oversight on their part. The late title work was also blamed on the holidays when we purchased the bike in November. The only reason we went through with the sale is because we wanted a specific bike and it was hard to find. This was not a tough sale for them. We did not haggle or even come to the showroom since we were out-​of-​state. We basically called and said we want this bike here is the money. I would not buy from them again. They do not meet the needs of out of state customers well. We don’t need our hand held and this was not our first time at the rodeo, but some communication would have been nice. The only time people at RTT communicated with us was when we contacted them. Perhaps it is better when you can physically be there, but I doubt it. Out-​of-​state buyers beware.

What Andy said! except I actually did buy my bike here. During my first visit Todd helped me and my friend Peter navigate the aisles of this place (which happens to be a mile from where I grew up in Big Bend, WI, geez, what are the odds???) which is huuuuge. Pulled out a ton of bikes from both the cruiser side and the sportbike side. Really spent a lot of time with us.
My second visit, with my dad, I had decided on getting either a Ninja or a Suzuki GS500. They were clean out of the Suzukis, but I sat on a bunch of Ninja 250s and 500s. Todd was super helpful but never pushy.
On my third visit, I went by myself and Todd was helping someone else when I walked in. He saw me and waved «Hi Sandy!» DOH! Come here often? Uh, yeah, I guess so. I made my purchase (2008 black Ninja 500) that day and he, the finance dude Steve, and everyone was so very friendly and helpful. A mechanic even rode it down to my parent’s house as I was terrified of riding in traffic (since I had only taken the MSF classes and dinked around a parking lot). Sweet!
Super nice people, and they gave me a 30-​day warranty in case anything went wrong, which nothing has. The bike was in great condition, and they take pride in making sure their bikes are ready to hit the streets once they leave the showrooms. Decent prices that reflect KBB values, more or less. And they are willing to negotiate, within reason.
Before I left, Todd walked me through the bike, showing me all the basics, how to check the oil, put in gas, take off the seat, basic stuff, but good for this newb to know. He even offered to help me with my skills as a group of them go out riding on Sundays and don’t mind hanging with the newbs. Or at least that’s what they said. ;) Haven’t taken him up on this offer yet as I want to practice a bit more on my own, but awesome of him to offer the help! :)
Highly recommend. Good guys all around. :D

For my 100^th review (yes, Unilocal tells me how many I’ve written), I’ve decided to review Road Track and Trail for good reason. To say the least without being completely sacrilegious, it’s the Mecca of pre-​owned motorcycle/​atv/​sled/​etc in the greater Chicago and Milwaukee area. And you’d think, «Oh, he’s only giving them a 5 star review because he scored a great deal with them…» Sure, that would probably be the case if I had ended up purchasing something from these guys, but the fact is — I would have been completely impressed with the overall experience either way. On with the review.
Location: 3 out of 5
Don’t cry about this, Chicagoans. If you love your used motorcycles, you’ll drive the 1.5 hours to Milwaukee, hang out for a bit, and then do the 20 minutes or so to Big Bend. Eventually, you’ll want to be on I43 west of Zoo, and take the exit for Big Bend (50 or something like that). Take a right, and another when you see the McD’s, and it’s down the road a bit. For those of you who live in Milwaukee, I’m sure location isn’t a problem on this one.
Facilities:
4.5 out of 5. A very lean, streamlined, and efficient operation. I talked to Bryan, one of the sales team, about the history of the shop, and he explained that in the past decade and a half, they’ve slowly begun to buy out other storefronts in the same complex and expand. It shows. I mean, this place is huge. They claim to have 500 — 600 bikes in the summer, and I can easily believe it. You walk in the main door, and there are cruisers/​sport touring/​touring bikes to the far left, sportbikes and standards in the main middle area, and you think, «Wait, where are the sleds, atvs, utility vehicles, etc?» Oh I’m sorry, did you see the entire place yet? No. You did not. Walk outside with a sales person and BEHOLD the multiple storage sheds that they have. Probably 5 or 6 total sheds, each holding another geez, 30 — 40 vehicles of all types. In the main building, it’s set up simply but efficiently: sales team against the front window, finance guy in a corner, parts in the back, and bays in the far rear. Works out best for working on bikes as well as for those who want to haul their newly found toys home.
Variety of bikes: 5 out of 5
Goes hand in hand with the size, I think. Geez, the first time that I went up there, these are the ones that I sat over and looked at:
2000 Ducati ST2
2007 Yamaha FZ1
2003 Honda CBR 919
2001 Yamaha VMax
2000 Kawasaki ZRX1100
2004 Suzuki SV1000S
2003 Triumph Speed Four
2006 Kawasaki Z1000
2007 Ninja 650R
1995 Honda Nighthawk 750
That in itself should tell you a good story of what they have on hand.
The following week, I sat over a few more, including a Yamaha R6 and Honda CBR600F4I.
Quality of bikes: 4 out of 5
Not going to lie — not every single bike there was in terrific shape. There are some bikes there that have tank damage, some are missing random mirrors, some have scratched up seats or fairings. I mean, you’re going to find multiple bikes that are going to be in great condition, and you’re going to find some that need work. Overall though — the bikes there are beautiful.
Customer Service: 5 out of 5.
Man, Bryan in sales spent a solid 2 — 3 hours with me the first time I went up, and another 1 — 2 hours the second time. That’s dedication, and he was ever so patient with questions and concerns. And that’s the thing. I’m the type of person who can rattle of specs because I used to sell high end road bikes seasonally, and I can do my requisite research prior to stepping into a showroom, but it helps when someone can answer questions that are more related to riding than the bike itself. Hope that makes sense.
Financing: 5 out of 5.
I was offered 5.74 over 42 months on a FZ1 they had. This may vary from person to person, but I found that rate and length very fair.
Overall: 5 out of 5.
Can’t say enough good things about RTT. Everyone I met was very courteous, polite, and friendly. I ended up getting a used BMW through a private party in Chicago, but if you’re in the market for a used bike from a place that literally, has seen it all and can do it all, check out RTT. Best of luck to them in the future.