Moody’s Collision Centers

Moody’s provided excellent and rapid service for my repair. The estimate was done quickly and explained completely, answering all my questions. The repair itself was done on time and the staff kept me advised on the progress of the work. I was able to pick the car up after hours at my request. The car was returned to me in show room condition. I recommend Moody’s unhesitatingly for all body work and repairs.

Patience: After I had my car accident, an extremely tactless tow truck company picked up my vehicle. Almost a week later Moody’s called me to ask where my car was, because they hadn’t seen it or heard from the tow truck company about when it might be coming in. Come to find out, the tow truck driver had just dropped it off in the Moody’s lot, chucked the keys in it, and never told anyone about where it was. This delayed the repairs by five business days and left my car at risk of being stolen. Moody’s, however, handled this situation with grace and empathy towards me, and I appreciated their unabashed frustration towards the tow truck driver, because I too was livid at him, and it felt nice to have that solidarity after such a terrible week.
Professionalism: It seemed like Don from Moody’s called me every few days to update me on my car (and this was through the holidays). He never spoke down to me, at me, around me, or through me. He spoke with me like I knew something about cars — this doesn’t always happen as I’m a small, young-​looking female. I appreciated them for treating me with respect.
Customer service: when I picked up my car, the lady at the front desk couldn’t have been kinder, more thoughtful, or more friendly (also the Moody’s space could have been a doctor’s office, it was so clean and modern — nothing at all like the «car repair shop» image I think most of us have). Also, I think she might have been Mrs. Clause in another life, because she all but hugged me and offered me cookies — that’s how comfortable she made me feel. I so appreciated that the process of getting my car back was easier than I ever could have imagined.
Quality repairs: I couldn’t be happier that Allstate chose Moody’s as their preferred auto body repair shop. At first I was so irritated that I had to drive all the way to Biddeford, but in the end I’m happy to have used them. I have no doubts that my car is back to working order!
But: In reality this is a 4 ½ star review NOT a 5 star review because about a week after having my car back I realized that all the plastic nuts that locked the lining of my trunk down and in were missing. Obviously they had been removed when Moody’s put in the new trunk, but never put back. Now the lining to my trunk is just sort of laying there unattached. It doesn’t impede driving or even the use of the trunk, and it’s nothing I can’t fix myself (but I shouldn’t have to), so Moody’s misses the mark just slightly by this oversight.