Designer Bath & Salem Plumbing Supply

We do try to support local businesses, but this place is a horror show. Extremely hard sales pressure, misinformation, and a 50% restocking fee for a product we cancelled 3 weeks after ordering it, well before it had arrived. Beware of their design suggestions — I had to buy a Waterpik shower head in a hurry late at night because the shower head suggested by the staff was such a poor choice for the shape of the new shower we had also just purchased from this place. (The brushed nickel Waterpik looks and works great, by the way.) If you enjoy losing hundreds of dollars on a $ 2000 bathroom renovation, this is the place for you. But I would recommend giving the money to a more deserving company.

I am a designer who has given Salem Plumbing a lot of business. A client bought a $ 4000 Kallista (high end Kohler) tub with an inline heater that arrived broken. Salem P contacted the manufacturer and they decided to send a repair person. The repair person discoverd that it was broken in many ways.
I want a new tub. I have called SP twice & emailed them and have had NO response from them. The only thing I heard was that they defended the manufacturer not wanting to «eat» a tub if they didnt have to. What about the customer eating a bad tub? No customer focus here whatsoever.
Very disappointing.

I am remodeling a bathroom, and tried to shop local. We had a very uncomfortable experience. No-​one would help us on the showroom floor. There were 3 sales assistants, no other customers in sight. When I asked questions, I was answered curtly, then ignored.
After I figured out that we had to check in at the front desk to get any help, we were assigned to an assistant. We showed her the tub we were interested in. When we said we wanted to think over-​night and come back the next morning, the assistant told us that the posted price was in error, she would honor it today but «the minute (we) go through door the deal is off». We ended up in panic, and bought it on the spot. No delivery options, even for extra cost. This is just not good business practice.
In times when we are trying to support our local businesses, sadly, I will not be returning to Salem Plumbing to purchase my other bath fixtures.

I recently remodeled two of my bathrooms with Mindy at Salem Plumbing. She was very wonderful. My mother and I had a lot of questions and she had the patience of a saint. I highly recommend using them for your next remodel!

I will never go anywhere other than Salem Plumbing for bath and kitchen plumbing needs.
I was directed to Salem Plumbing by a Home Depot employee when they were unable to help me.
One phone call was all it took. I went and picked up the hard to find parts which they had in stock and they also took the time to give me good advice on how to fix my toilet.
They were lifesavers!

I love going in here. I’m all done with that, but it was fun. Huge selection, can order anything they don’t have — big showroom with lots of things out so you can look at them in real life. Had good luck getting all the fixtures needed. It was sometimes hard to get hold of the sales person I was working with — but on the whole, sales staff is friendly, helpful, and non-​pushy.