The Watermark at Beverly Hills

I am Beverly Hills native and someone who has worked with seniors for over 6 years. I started off as a sale director at a local retirement community and transitioned into senior placement and real estate. In the past 6 years, I have never come across anyone as professional, yet caring and devoted to seniors as Marissa Rossetti. I am grateful for all her help in transitioning not only family friends, but new clients who rely on me to chose the best community suited for their specific needs. Marissa shares my belief in the importance of introducing prospective residents to current residents, so they can hear first hand and share experiences. She went above and beyond by organizing a dinner for my clients and other residents who currently live at Watermark. I am very grateful for Marissa and feel confident knowing my clients are in good hands. Thank you, Marissa. I pass the torch with ease, knowing those I care for will be in wonderful hands.

This is a very nice Assisted Living community. It is bright and clean — the staff are very friendly and there is always multiple activities going on. My dad has a nice apartment on a quiet street. This place is a beautiful apartment building on a quiet residential street. The Wellness Director (Denise) in particular really has been impressive and responsive to providing quality care to not only my dad, but all the residents as I often witness when I visit my dad. There are many staff who have gone above and beyond in caring for my dad and just plain been very nice… It is a hard transition to make but The Watermark has been the best decision for us. I can sleep at night.

I was referred to this facility by a family friend who had recently placed a family member in this community. My family friend had nothing but amazing things to say about this community, the staff, and the individuals who reside there! I had been looking for a place to move my mother into and Watermark Beverly Hills was the perfect fit.
First off, Marissa (sales director) was absolutely reliable, accommodating, and personable! She made it so that my mother’s move in was as easy as possible, and I am eternally grateful for that! In addition, each director of the facility personally came to my mother’s room to greet her and welcome her to the community, which I thought was pretty unique (I have never seen that treatment in another facility).
The staff at Watermark have been the most caring and attentive I have yet to see in an assisted living facility. Walking into the facility, you immediately feel a joyous energy due to the staff consistently being energetic and positive at all times during their shifts (working with smiles on their faces)!
The community itself is extremely exclusive and thrives on providing high end care for each and every one of their residents.
All I have to say is that I am extremely lucky and blessed to have found this place! If you are looking to put your family member in a facility that truly will treat them like family, choose Watermark Beverly Hills!!!

I currently teach one of the classes at the Watermark. I am very impressed with the diverse quality of the programming and the excitement of the residents to pursue new hobbies. The residents are always smiling and excited about being at the Watermark. I would highly recommend the Watermark at Beverly Hills.

I hear many good things about the watermark. Monica is a great leader that has improved the care over the last several months. I am happy my grandmother is in a place that she feels comfortable in and most importantly loved by all the staff. My grandmother is kept busy throughout the day and always has company. The residents are a fun time to be around!

My Dad lived at Watermark Senior Living (previously Bridgepoint) for 8+ years. The first 6 years at Bridgepoint were an outstanding experience: attentive and caring staff, excellent medical management, good food, as well as outstanding resident activities.
When the Watermark group of Arizona acquired Bridgepoint and took over all aspects of the operation we experienced an immediate deterioration of services. By mid-​2015 the entire operation had spiraled downward: dramatic staff terminations followed by the hiring of clearly unqualified replacements; medical incompetence bordering on the criminal; drastic reductions in the quality of food, in entertainment, and in activity management — and then the prices started to inflate to the point of exploiting residents in an unabashed manner.
Based on a number of harsh, uncaring, and unprofessional exchanges with the executive director and her staff — management behavior that created this untenable situation — we finally decided to move my Dad to another location.
This was once a great community. It no longer is. Watermark corporate management operates in a very disingenuous manner.
Stay away.

A close relative of mine lives at the Watermark. She has nothing but good things to say about the staff and the service. The nursing staff is caring, and the activities are plentiful and engaging. She has come out of her shell ever since she has moved in. Made a ton of new friends, and has been constantly encouraged to take on new hobbies. I highly recommend the Watermark.

This place charges A LOT and delivers LITTLE. They have been firing staff left and right, run out of food at lunch and dinner, don’t answer the medic alert calls, and when things are brought to their attention, say «We’ll look into into it» but nothing changes. For the clientele they have and their location, they promise a lot but deliver little. Look elsewhere. Watermark does NOT care about your parent (s). There is a lot of competition out there.