Sunglass Hut

Walked in here looking for a specific style of sunglasses (rayban clubmaster vs gucci). As soon as we walked in, Iman was so attentive and knew his products so well, he was able to find my ideal pair within minutes. (I had been interested in the Gucci version, but wanted to see how the Raybans looked, but Iman had me try on the Persol’s, and they were perfect).
Iman is what every business should hire in an employee — really believes in his product, great personality, and knowledgeable to offer his customers the high quality service he clearly strives to provide.
Thank you Iman! You are awesome!

I casually stopped in to look at some sun glasses and ended buying a pair. The selection is huge and the service was outstanding. Jade approached me right away and steered me into several pairs that worked for me. She was knowledgeable and patient with me trying on several and seemed to be honest with her advice. I love my new sun glasses.

Very helpful, knowledgeable, and fun staff. I explained what I wanted, and they helped me find the right pair. They also weren’t pushy about getting me to buy the most expensive pair in the store, which I always appreciate. This is one of the larger sunglasses huts I have been in, and they have a great selection.

On Valentine’s Day my boyfriend got me these colored aviator ray bans we have been talking about. He told me I could exchange the color as he was debating between two different ones. I went the next day to do so and when I approached the counter the woman, an older lady with dark hair and a beauty mark, picked up the phone and without looking at me said «one second». As if that wasn’t enough she gave me a bunch of grief about exchanging the sunglasses that she helped my boyfriend pick out the day before. She said she couldn’t find my name in the system and has A LOT of trouble finding his. Then she rudely said «so you’re returning the sunglasses your boyfriend just got you for Valentine’s Day?» I couldn’t believe anyone would have the audacity to say that. She offered very little help and seemed annoyed i was confused by the sizing (she even told me one pair looked «bad» on me). It’s insane this woman has a job in retail. Unlike the amazing experience i had at the Sunglass Hut on Robertson I will NEVER be coming back to this location.

Great experience with this location! Its a big store with lots of choices and brands. I was impressed with the variation in price points. You can get glasses anywhere from 99 to 599. The staff was very friendly and not pushy. I appreciated the way the sales girl was around just enough. She didn’t hover and when I needed her she was there with what seemed like a truly honest opinion. If you are looking for a positive sunglass shopping experience I recommend this location.

I’ll pay more for glasses to get the service and support of Sunglass Hut. Great styles and selections and professionals to help. Love it.

One of the best experiences I have ever had at a Sunglass Hut. I received exceptional service and found a great pair of sunglasses. Chase was very helpful and not pushy. I didn’t feel pressured and was given honest opinions. (not the typical they look good, just buy them and go) With that said I will definitely be back when I want to get another pair.

A bit surprised by the other negative reviews. I had purchased some discounted Sunglass Hut gift cards online, and recently went there with my wife to buy ourselves 2 new pairs of glasses.
We got there early on a Sunday, just as they were opening up, parked right in front, and the staff was absolutely pleasurable in helping us out. Maybe it was because we were the only people in the store at that time, so they walked us around and gave us numerous suggestions and options based on the style my wife and I each wanted.
We probably spent 45 minutes in the store, never felt over-​pressured to buy anything from the sales staff, and ended up with 2 great pairs (D&G and Burberry). I didnt get upsold on useless cleaners or cases or any other nonsense.
Using the gift cards was simple and easy, and for the small amount we went over, paid the remaining balance on CC.

Don’t bother. In this day of retailers fighting for your business, Sunglass Hut refuses to return any gift cards that you have purchased. They don’t write that on the receipt or the gift card and don’t mention anything at checkout, but then say it’s company policy. I would prefer to spend my money at a retailer who backs their products.

My Maui Jim sunglass case broke and since I work in the area, I decided to just walk in and see if they could help me. I didn’t purchase my sunglasses here, but since they carry Maui Jim, I thought, «what could it hurt?»
I was greeted by a very friendly girl, and when I explained my situation, she gladly replaced my broken case for free! Now that is customer service! I was very pleased that she was able to do this without any hassles… The next time I need to purchase any type of eyewear, this is the place that I will go to first.

snobs. figures cause its Beverly Hills. I bought a pair of Ray Bans today, actually it’s the second pair I’ve bought in the last month (bought a pair for my bf’s b-​day) too. The pair I chose were $ 100.00, when I got to the cash, the pair they gave me didn’t have the little «Ray-​Ban» emblem on the lens. When I asked about it, the manager proceeded to let me know since they were on the cheaper scale, sometimes the emblem/​details weren’t on the glasses, even though the pair on display had it.
The words «since their under $ 100 came up multiple times as excuses. Word of advice to the Sunglass Hut staff, $ 100 for wire framed glasses is still a lot of $$ for some people, specifically this guest. Be courteous to everyone, even if they’re «under a $ 100 «.