Jim Falk Lexus of Beverly Hills

Well, guys watch out! i am a returning customers. The sales zach is good but he is not here anymore. every sales are changed. I really cheat by the Jhon Kim sales manager and the finance guy shawn they illegally doing the contract! They let me sign first with the empty and then they change the price In the computer. Just tell u guys when sign the contract, let them print first. Do not use electronic sign! They increased me 50box every month .that is cheat!

I wish I can give them NEGATIVE 5 STARS!!! They would give you really good quote, run your credit, makes you put down down payment and tell you it is not available when it is time to take the car with a lame excuse.
They do everything verbally, nothing in writing, does not call you back or email back promptly.
Sales does not have basic car knowledge, and the sales manager is worst of worst with an attitude.
Please find a dealer you can trust. The reviews will get worst with their new sales manager who treats customers like shit and constantly changes his words.

I love the service that I receive from Aziza, the cashier at the Wilshire location. She is always super helpful with excellent customer service.
She always gets me in and out of my loaner car fast and efficiently everything I am there.

EJ is awesome!!! I came in to add some fancy things to my Lexus CT Hybrid and EJ was so helpful and sweet.

I was hesitant if I should go to Beverly Hills to buy my new Lexus. But to tell you the truth guys there made everything possible to close the deal. I would like to thank Tristyn Donovan. Thanks to her energy, drive and positive thinking I’m enjoying my new Lexus.

This review is for the service.
The electronics in my car were hay– wiring and as you can tell by the use of the word hay-​wire, I was kind of at a loss for what to do.
I swung by the dealership and they were slammed (the problem was a satellite glitch so everyone with a Lexus was there to have it fixed). I was greeted by a friendly service advisor, Reno, within moments. He explained the problem and said he would have it fixed as quickly as possible when I started whining about waiting.
When my car was ready (well before the estimated wait time), Reno personally ran my keys inside to me. I hadn’t even had time to go up for a second helping of nuts and m&ms!
Who has ever had a pleasant experience when it comes to car service? I just did!

Phenomenal service .
‘Martha’ went above and beyond answering all my questions with great detail (i ask a lot of questions), while being very kind and hospitable! Thank you!

So I was assisting my manager on purchasing a new vehicle. She’s a Lexus die hard fan. And from all the shopping around in the LA area, this place actually turned out to be a fun experience. We got to test drive a few vehicles and still came back the next day to friendly service and a fast, speedy paperwork that didn’t feel like a drag. I would recommend this spot in BH to those interested in Lexus vehicles. Shout out to Alicia, she helped us out a week ago when we came in for the first car service and was truly a smiling/​happy employee and overall great help.

She beat every quote I got!
My cousin and I went shopping around for different cars… every dealer we called gave us a ridiculous quote which left us flabbergasted. So, my cousin said why don’t you try calling dealers around Beverly Hills (which sounded sweet to my ears), but got me worried in my wallet; thinking Beverly Hills… Yikes, that sounds expensive already. He said it wouldn’t hurt to call and get a quote, so I did… I called and asked for the Internet sales department, hoping someone would give me a better deal than a regular sales person, in which I spoke to Teresa Renteria. I gave her some crazy quotes which other dealers told me and she seemed to have beat them all!!! What!!! Okay, there has to be a catch to this, I thought to myself. I was looking into more of like a IS200T, when Teresa said that she could get me into a sportier car like the NX200T F Sport for a bit more. Your joking right? No MAM! She sent me a pic of the sexy red one she had in stock and I told her to get my papers ready, put the car in wash and I’m coming to sign sign sign. I went there, my car was washed, sexy looking and I’m sooooo happy Teresa was able to get me a deal of a life time. Thank you so much Teresa! Your the best!!! I love my new car!
I highly recommend seeing Teresa when you want a deal of a life time.

Been thinking about what kind of car I wanted and it can be a very frustrating process: however, my experience at Jim Falkon was beyond my expectations. I decided to test drive an RX with Carlos. He was very knowledgeable, kind, and helpful.
I highly recommend you to ask for Carlos when you visit the dealership!

Sam Ismail is the best! I had been car shopping for awhile and was getting very frustrated with the process, car buying is usually very hectic!
But when I went to Jim Falk Lewis, Sam was my salesperson and he made everything such a breeze!
He was very accommodinf and understanding, not pushy like the usual! I had a great experience and would recommend this dealership!

Teresa is amazing! She really knows Lexus well and will definitely be able to help you figure out which car is right for you.
Buying a car is ALWAYS stressful but Teresa really helps make it feel so much smoother with her great attitude and knowledge. Be sure to ask for her when you come to check out your next Lexus.

After months of agonizing to find the perfect vehicle I had the best buying experience at Jim Falk Lexus! Teresa is the best, she kept me informed of their inventory and was patient with me, ultimately finding me my perfect RX AWD. And sales manager Joey went out of his way to give me a great deal and find me the best terms on my new lease. I couldn’t be happier. Overall one of the top buying experiences I have had at a dealership and once I made up my mind it went quick!!! Thank you both so much, I really love my new RX:)

I usually hate dealerships. As do many people. It is a happy occasion buying a car, but dealing with sales sucks. But this was by far the best dealership I have dealt with, I am young but I have leased over 4 cars, and this was the best car leasing experience. Thanks to my internet salesman, Kyle. This is the person to see when in need of a Lexus, and you don’t want to be ripped off and lied to. This man is honest, easy to talk to, and very knowledgeable. Do you want to be told the truth? Do you want to get the best possible deal? Do you want your car buying experience to be smooth as it can be? Go to Kyle! Trust, you won’t regret it.

Came to the dealership looking for a car that I could depend on and although I didn’t end up finding a car for me the service was incredible. EJ was a tremendous help and really made me feel comfortable in my «quest» of finding my first car. Couldn’t have asked for more when it came to his undivided attention and honest sales pitch. Didn’t feel like I was in a shark tank at all!
Ask for EJ!

We had a great experience at Jim Falk Lexus of Beverly Hills thanks to our salesmen Greg K. We shopped around a few different dealers but none showed customer service like the salesmen at Jim Falk in particular Greg K (ask for GReG). Greg was able to get us the best deal on the specific car we wanted. Thanks for the great deal man, appreciate it! I will recommend all of my friends, colleagues and family to greg over at Jim Falk Lexus.

TL;DR: returned an IS 250 lease, purchased a NX 200t after half a day of torment, and stuck with a bill of 790 which is with collections. Pretty much don’t come here. .
Story — lease expiring for my is250, decided to give jim falk a call thru truecar, got my original lease through Keyes but BH is closer. Got a call from GEORGIO and pretty much in this mess now. Returned my car and subsequently purchased a new nx 200t after haggling for half a day. Pretty much took 2 hours to lower interest from 3.49 to 2.99, shows you how hard it was to deal with these folks.
In the end, drove off with a fully loaded nx200t sports pkg, however, about to drive off GEORGIO just disclosed its a AWD not a FWD which is what I wanted. i had the choice not to purchase but after 8 hours, I was exhausted and wanted to get out of there with my new ride. I returned my is250 at this location with BOTH keys.
Fast forward 3 months, I get a call from lexus financial saying I owe damages to tires, missing key fob and disposition fee. I was astonished and call GEORGIO immediately. When I got the vehicle I was told I will get the disposition fee waived as I am purchasing a new vehicle but he left out that I NEEDED TO FINANCE WITH LEXUS FINANCIAL in order to secure the waiver. At closing we even filled out the dispositon waiver and had documents showing I returned BOTH KEYS. I obtained financing from capital one instead of LFS as they approved the rate and term of the vehicle. Also I wanted to see if i can get the military discount applied but they vaguely said no and did not explain the terms necessary to secure the discount by corporate. I did not get the letter as the address was misspelled and received a call with a past due notice in February.
Georgio told me that he can’t waive it as now he is saying he never said what he said prior to the sale of the vehicle. Also he will not release any documents of the lease return of the vehicle and I’ll have to go through them to the dealer or when the auction happens for my ex car, it will correct itself. which it did not.
To show good faith I paid for the tire damage and now I am left with the bill for 2 items that I shouldn’t be responsible for. Now my account is with their collections and I love how lexus and it’s loyal dealers treat their loyal customers. If I could, I would’ve gotten a Benz suv anyways because I had to return that lease as well… got a bmw instead at glendale and I can already see the difference in service for post sale follow up, i will definitely go back there as a repeat customer. (2 cars for pers and business use)
Pretty much they only care about the initial sale and WILL NOT HELP YOU out after with any document request and WILL GO BACK ON THEIR WORDS. Thank you for reading this and now I will have to talk to collections after talking to over 8 customer reps abouts this telling the same story about how I got lied to and how jim falks has mishandled my lease return to lose a key which is then placed on me.
Never getting a lexus here and will not recommend any of my friends to go to jim.

Greg and Roubie helped me get the car I wanted (RX350) with all the features I was looking for at a great price. They gave me a really good trade in deal for my old Audi and I I drove off the lot in the car I wanted the same day. Also they gave me snacks:)
Call ahead because they have many more cars off site at the Fox building a few miles away that they can bring over. Lots of selection, great deals and friendly staff.

*yelpers please read prior review and response from the dealership as a point of reference
Ari,
First and foremost, regardless of my personal relationship, I, the lease holder, should have been notified about any mistakes made within the lease. The fact that your dealership, allegedly, spoke to anyone other than myself about said mistake, shows that you lack the integrity to confront and own up to any mistakes made from your team. You claim you spoke and documented the conversation with him and that he is fully responsible for the mistakes in writing up the lease agreement, and yet MY NAME is the one on the billing statement with the past due balance of $ 1652.50 which is now affecting my credit. If in fact he took on the responsibility of paying the balance of my previous lease why am I having to deal with this inconvenience to begin with?
Secondly, I will need to see these documents first hand to confirm your allegations and take the next steps towards a resolution.
And finally, your sarcastic and condescending tone in your response to my review is neither professional, necessary or subtle. Please have the courtesy to treat your clients with respect and dignity.

This dealership is a scam more than anything. I was told I wouldn’t have to pay a disposition fee for returning my Lexus for a new one, but two months later I’m being billed for it. I don’t even get my bills to my house, despite calling Lexus Financial three times to check my address on file. It took two months for my account with the old Lexus to close, so I had to fight off paying two months of insurance on a car I didn’t own because according to Lexus Financial, the dealership screwed up my papers.
I had the car delivered, but the dealership didn’t even give the salesperson the lease agreement in its entirety. The hard copy starts on page 12. Then it took 30 minutes on the phone to get some guy to send over the rest of the agreement. The person on the phone, probably a manager, told the salesperson «give her a free oil change or something» to make up for it. LOL. Gotta love being a chick when it comes to buying cars, right?
When I finally was able to check out the car they delivered, the guys washing the car completely scratched up the brand new paint with crap materials. The salesperson offered a free detail, but it’s highly unlikely I will ever let any employee of Jim Falk touch the car again. He was the ONLY good thing about this transaction, bless his heart, he did everything he could to ease my frustration.
The best part of all is that they gave me used floor mats: D a brand new car with worn out floor mats: D
This is what I get for leaving my trusted Lexus of Glendale. NEVER again (in the unlikely event I decide to get another Lexus again).