Five Star Moving Companies

This company did an amazing move from LA to my new home in San Jose. Started from the phone call, everything was explained to me very clear, conditions, packing process, times of possible delivery and available dates. We had to set up a visual estimate so company’s rep can provide with the flat rate cost for our move. It took about 10 minutes, the price was right for us and we went for it. Our furniture was packed so good that had no doubts that it will arrive whole, and it did. Delivery was the next day, this company has branch in san jose as well and extra helper showed up to make the unloading process go faster. Special thanks to Stan, Andrew and Jason. Next time I move I will call them, even for the local move, these guys are everywhere, I mean Orange County, LA, San Jose, San Francisco. Thank you Five Star Moving Companies.

We are so happy that we went with Five Star Moving Companies in helping us to move out of our 1 bedroom apartment into newly built 3 bedroom 2 bath house in San Fernando Valley. Our wonderful crew was quick and more than just professional throughout the whole moving process. We received a phone call early in the morning to let us know more or less exactly what time they will arrive. After arriving, movers didn’t waist a minute, right the way started working, wrapping and taping our belongings in order to protect them from any possible damages. Everything was secured in their truck very safely and they even helped us to clean out our storage locker in the basement of our building.
As soon as we made it to our new home, they checked with us in what rooms everything had to be unloaded. All the adjustments we asked for were handled immediately and professionally. It was awesome to have these guys helping us move, great experience! Worth every penny we had spent.
We’re more than pleased, we are the happy customers and already recommended Five Star Moving Companies to our relatives. Thank you guys!

I had the opportunity to be FIVE STAR MOVING COMPANY CUSTOMER. Thank you so much, they arrived on time, did all packaging very professional and fast. The price was the best I could find. Thank you again.

When I moved from Los Angles to the Bay Area, I used Five Star Moving Company and they were super! I’ve used other movers before and have had problems ranging from damaged furniture to items gone missing. Five Star Moving provided excellent service including wrapping furniture in pads, as well as unlimited packing materials all of which are included in the hourly rate. They also loaded my entire closet into a wardrobe. It was the smoothest move I’ve ever been through.

After reading the other reviews, I can understand everyone’s point. Here’s the five points for my five stars:
1. Daulet & Iaroslav: super super professional & super super nice. Showed up on time & wrapped my world within an inch of its life. Both of my guys (& yes I consider them my guys) had great communication, were very clear as to what I was paying for & honest about how much I would pay for the extra time.
2. Purchased the move through Living Social & I expected to pay extra. I lived in an impossible apartment (see my other review on The Woods at Toluca Lake). We had a two story townhouse that we still had to walk up a flight of stairs to get to. Looking at how they were able to get a pull out bed & a CA King bed from the technical third floor down to the moving truck, they were worth the extra money.
3. Booking for me was not complicated at all. Yes, I had to place an additional $ 145 deposit, but I was refunded ($ 130 minus booking fee) immediately once I called to confirm the move had been completed. I appreciate their quick responses (less than an hour via email).
4. I have never used a moving company before, but after getting my furniture into my apartment I couldn’t imagine making my significant other & our friends move it back out. After quite a bit of shopping around, the Living Social deal was by far the best rate even going over the time I originally paid for.
5. Easy communication: what I appreciate most about this moving company is their quick email responses. Every email sent was almost immediately responded to & I personally prefer quick emails (one or two sentences) even though I can write a novel.
I would recommend this company for certain!

I hired 2 guys and their truck to move my 3 bedroom house using the LivingSocial coupon. The movers called ahead before they arrived within their estimated window. Fresh Mike and Phillip were excellent, working efficiently to wrap all the furniture and pack it into their truck. They maneuvered awkward, bulky items through tight hallways with expertise. It was great that furniture wrap and wardrobe boxes were included and there were no extra fees involved in the move. It took a little over 4 hours from start to finish. This moving company did require a deposit to secure a moving date. It was refunded after I emailed them about it a few days after the move. I highly recommend Fresh Mike and Phillip and would use Five Star Moving again.

UPDATE: After emailing the company and posting it on Unilocal,I did get my refund (several days late). Note: they hold $ 15 of your deposit as non-​refundable as a «booking fee.» I’ve never heard of such a thing through a moving company, especially when the booking process is so brutal.
You can find much better. Here are my biggest problems:
1. They still haven’t refunded my deposit. I think this is a scam and you have to harass them to get it. Not cool.
2. They take a looooonnnnng time to move your stuff. I’ve moved 6 times in the last two years and this move took twice as long as any of my moves AND it was just moving things into storage, which in my experience takes less time (I’ve had both kinds of moves in the last two years). I also have considerably less stuff this move than any others since I downsized apartments.
3. They don’t actually carry your boxes. They put them on a dolly and then roll them down your stairs, step by step. This makes me really nervous to unpack all the boxes marked «fragile» that were bumping down my staircase.
4. BIGGEST issue: scheduling. They are terrible. They wouldn’t give me even a window of time until two days before the move, when I inquired. They said 8−9am on my move date. I then got a text message the night before my move saying I was confirmed for 8−9am the next morning. 10:30am on move day rolls around and I try calling… no answer. Try texting… no answer. Try emailing and gchatting… no answer. Finally get a text that my window was changed to 2−4pm and that they told me that the day before. Um, no, I have the texts and emails to prove it. So my move didn’t finish until 9pm at night in the dark, instead of finishing closer to 1 or 2pm. And I just had to sit around in a fully packed apartment all day waiting for them.
Having moved a ton of times, I’d say this was one of the two worst services I’ve ever used, period (the other was a cross country move to LA in late 2011 and cross country moves are sub-​contracted out, so I had little to no control). The two guys that showed up to do my move were very nice though, and worked hard. They just didn’t have the training to do it quickly. Customer service (namely Archie) was horrendous to deal with though.
Don’t use them! Even if you get a «deal» coupon, they make it so expensive in the end that you still spend more than you would have if you just paid full price somewhere else.

We used a Living Social Coupon for Five Star Movers to move from Silver Lake to City Terrace. The movers were very professional, helpful and polite. The job took longer than we thought so we had to pay more than the coupon but we were very happy with the service. The movers worked very hard. We were having the electricity upgrated at our new home and it was not finish so we had to follow the movers around with flashlights but they never complained about these conditions. I would feel confident in recommending them to a friend. The only problem we had was they forgot to return our deposit but I called them and they apologized and said they will take care it right away.

I would love to say that I was able to rate Five Star Moving Companies actual moving services; however, I was never given the opportunity.
I purchased a deal off Living Social, which seemed too good to be true and proved to be exactly that.
When I went to make a reservation request online, I was prompted to pay a holding deposit, which I did not do, because my new landlord was less than confident on an exact date. Turns out, filling out the request alone was enough to void my voucher, as I apparently did not follow their 24 hour cancellation policy for a reservation that was never confirmed. That’s like charging someone before they enter their billing information.
Please know that I am not your typical letter writer. I never complain, never send food back, and completely appreciate that everyone is just trying to do their jobs. Sometimes, shit happens — pardon the expletive. However, this «shit» was completely avoidable. I promise you that Five Star Moving Company lost no business nor forfeited any potential reservations because of me. They’ve set up their policy in a way that takes advantage of sites like Living Social and Groupon. It’s an easy $ 170 if you don’t actually have to move anyone.
I do not recommend them, won’t recommend them, and have since stopped using Living Social because of them.
Best of luck to the rest of you.
Try Starving Students instead.

I used five star moving companies to move out of my three bedroom house at the end of September and they were great! They came on time, looked professional and moved my belonging with care. They were quick, efficient and friendly. I was so happy with their service and would definitely recommend them to my friends and family.