Melissa was the best! I had been craving an Oreo Sundae, the one that comes in a clear cup with chocolate fudge and after visiting 2 Dunkin donuts-Baskin robins, i was finally able to please my crave! 1st baskin robins didn’t have chocolate fudge, the one on 16th and central, 2nd baskin robbins didn’t have the clear cup, located on roosevelt and 68th in oak park. Maybe i was a bit picky with having the right cup but if its not in the cup, its not layered right. Anyways, i called the 3rd baskin robins before going and Melissa said she had all the items to make the sundae! when i got to the drive-thru, she already knew who i was and told me to just go the window. i had explained my little adventure to her and she apologized and had the young boy at the window give me some donuts as an apology! =) she didn’t have to since the baskin robins are most likely not affiliated, but she did and she was awesome! great customer service!!!