Pep Boys

I’ve attempted to call your business on three occasions to obtain an estimate on work to be done. Each time I was on hold for about 10 minutes and gave up. If the shop isn’t able to handle a quick estimate how can they handle the actual service. I’ll go elsewhere

So the first couple times I came here they were fairly nice and moved somewhat quickly. The last two times, today included, were just horrendous. Today I came in for an oil change and it took OVER AN HOUR AND A HALF with a bloody appointment! Seriously? The time before this I came in because my check engine light was on. I was informed that their master mechanic wouldn’t be in until Wednesday (it was Friday) so they could read the code, but «legally» they couldn’t tell me what the code meant. Wh… what?! Look. My father is an ASE certified mechanic and has been in the field longer than most of the guys at this shop have been alive and he informed me there is no law against informing me what the code relates to. I am SO done with this place. Back to Mienike for me.

Went in the other day looking for a struts for my Altima. Spoke with the parts manager Jeff who was very helpful and informative in helping me get the right part and making sure that I had everything necessary to get the job taken care of. I would highly recommend this store and Jeff is a great assest to the company！

I came here today (Memorial Day) to have a tire plugged after trying two tire places that were closed for the holiday. I showed the kid at the service desk a picture of the object in my tire, and he warned me that it was close to the edge so he’d put it in as a flat repair, but it may not actually be repairable. I was warned! He came back shortly after and said it couldn’t be fixed. I said okay, well they will at least put air in it (indicator light was on) right? He said he’d tell them too and he’d get me a quote for a new tire as I requested. Quite a while later, he came back again and said they don’t have the tire in stock nor could he even find it in the computer to see what it would cost. He said he could make some calls tomorrow (non-​holiday) to get a price, but suggested I contact the dealer as the car is new (purchased in Jan ’15) to make sure this isn’t something that would be covered or to see if they actually have the tire in stock. He also said I could try another tire place up the road to see if they have the tire in stock. So, while I was glad they were open when the other places weren’t, AND that they didn’t try to sell me a different tire that didn’t match the other 3, they never put the damn air in my tire! So, I left with the warning light still on and went to a gas station up the road and put air in it my damn self! It was below 20PSI and is recommended to be at 44. All they had to do was put the air in, while the car was back there anyway, and they wouldn’t have only received two stars. Part of the turnpike was closed due to an accident and traffic was ridiculous, thanks a lot to the guy in the back that worked on it and felt okay sending me on my way with this tire being under-​inflated.

Amir and Mike are true professionals, who exceeded my expectations by replacing my 2 front tires for free. I purchased $ 950 new tires from Pep Boys for my Volvo 36 months ago and put only 18k miles on them.
Looks like when I dropped my car off at local valvolines, they never rotated my tires. They were bald on some read on both front tires.
Mike the manager and Amir expertly walked me through my road hazard warranty and quickly got me the new tires and explained everything to me.
Initially I went to he Hartford Pep Boys, but they were not willing to help me.
I’m a loyal Pep Boys Berlin customer, and even splurged on new wiper blades and some accessories to keep my car in top shape.
Bought a 1-​year alignment with $ 20 off coupon Amir mentioned to me.
Will be telling friends and family this is the best place to go. So grateful to find a safe, trustworthy place for me to go.
Especially as a young mom, they didn’t try to upsell me or talk down to me.
Thanks guys!

A year ago I took my BMW to this location to have my rear brakes done. they replaced my breaks and sensor and had the sensor wire hanging out and it got caught in the disc and broke off shorting the circuit. I had to repair it myself.

Pep Boys store #250 has given me the worst possible experience ever! 3 weekends ago I took my ’05 Honda Accord to this store because the power steering was too tight while turning. During my initial visit I was told it is a serpentine belt and the power steering belt that needs replacement. I left my car over night on Saturday 3÷1÷14 so they can fix it. Sunday around 2pm I had still not heard back from them so I called the store & after being put on hold for 20 minutes someone finally told me that they’ve just been waiting for my verbal authorization so they can fix the car. At this point I told them go ahead and fix it. Around 5.30pm same Sunday (store closes at 6pm) I went to pickup the car as they had still not called me. I was told that they haven’t fixed it yet because they’re waiting on authorization from me. After talking to the store manager and explaining him that I had already authorized the work they apologized and told me they’ll fix it in 30 minutes. I came back at 6pm to pickup my car and it was supposedly fixed!
WRONG! Not only was it not fixed, but now they have charged me for it. So, I called the store manager Mike Garvey who then informed me to bring it back so they can look at it again. This is super inconvenient to me as I work Mon-​Fri 9am — 6pm so I had to wait another weekend and drive my car with the hard steering wheel because they messed up. Another weekend rolls around and I bring it back to the «Boys» to get it fixed. Mike tells me they were wrong; it’s not the belt but instead it is the power steering pump. I left it overnight so they can now fix the pump and Mike assured me that will fix the problem. I pick it back up on Sunday and guess what??? Still NOT FIXED! Now, Mike tells me the pump they installed ended up being a defective pump and to bring it back so they can fix it AGAIN! This brings me to today «weekend #03» when I dropped it off Sunday Morning at 11am to get it fixed. I went back at 2pm and was told it’s fixed.
WRONG AGAIN!
The car is still not fixed and another store manager Mike Vendetti tells me that now it’s the entire power steering assembly that needs to be fixed which is a 4 hour project plus they don’t have the part with them. So $ 129 later that I was charged for, not only is the work not done but I have to keep going to the place and leaving my car over so they can say they «worked on it» but nothing is getting fixed.
I’m in the hospitality industry and this store has no level of customer service. They don’t even apologize for their mistakes. I don’t care if you’re selling hot dogs or a car mechanic; if you’re dealing with people then you’re in the customer service industry. Unfortunately I have to continue going to this store as they already have my money and I want to make sure they fix what the originally charged me for. Can’t wait to get my car fixed so I never have to use PEP BOYS again, EVER!

All around the best experience from the moment I walked in. I was greeted with a firm handshake from a younger gentleman named Mike. After asking me what I had come in for he politely walked me to the brake line area and showed me everything I’d need to repair the rusted brake lines on my truck. His technical knowledge was extremely helpful and his familiarness with the store was extensive which seemed to be mirrored by his fellow (I was told service manager) who went by Mike as well.
You can go anywhere for auto parts these days and they all really sell the same product but at this pep boys it’s very obvious that it’s the employees and managers that make the difference!
I wouldn’t recommend anyone but Pep Boys in Berlin to anyone seeking anything from parts, service, cleaning supplies, or even just questions or advice!

I was extremely pleased with the brake service at the Berlin, CT Pep Boys. I needed all new rotors for my 20 year-​old car and they were able to replace them that very day, along with all of my brake pads, on a weekend no less.
My rotors were completely shot, and another shop wanted to replace 3 rotors for a ridiculous amount. Unlike that other shop, I was not pressured to buy more parts and they were very flexible on the repair options.
At the end of the day, they were more than reasonable on the price, while managing to be both highly communicative and friendly. I could not have asked for more.
Mike, the new manager, was honest, upfront, and on top of everything the whole way. The staff was helpful and highly capable. These guys are working hard for the business and they will certainly be getting more of mine. Do yourself a favor and get your car serviced here.

These guys fix flats for free — can you believe that? Since I bought some parts there previously (and it wasn’t a tire) when I later returned to get a flat repaired it was no charge — what a great surprise.
It is just amazing how many employees they have standing around doing nothing. Very attentive, friendly, ready, willing and of course available to help — but how can they afford a payroll like that?
Place needs a little cleaning and bathrooms are atrocious, but overall I’m a fan!

If you have gobs of time on your hands, or just really need somewhere to go and sit down for a long time, Pep Boys is the place for you!
I bought a set of tires here In July of 2011. The tire change took an hour. Ok. Not knowing how to myself, or having the equipment to remove tires from my wheels and replace them with new ones, I accepted this as a normal amount of time necessary to get new tires. The set came with free rotations for the life of the tires, so every 10,000 miles or so I’ll stop in and get an oil change and free tire rotation. (I change my oil more frequently than that, but limit tire rotation to every third oil change.) I’m normally only available to do these kinds of chores on the weekends which seems to be the worst time to go Pep Boys.
The first time I went to have the tires rotated was a Saturday morning. I was told there would be a 45 minute wait. «No thank you» I said. The gentleman at the service desk suggested I make an appointment for the following morning. I did this, taking the earliest appointment they had available, 10AM. I dutifully went back the next morning at 10AM and was told there would be a 45 minute wait. «Jesus tap dancing etc etc. .mumble mumble expletive deleted on a salty cracker», I muttered to no one in particular. Being overdue for an oil change, I decided to bite the bullet and wait it out.
Every bit of 45 minutes later my car was taken into the garage and put on a lift. What I saw next I could not explain. The hood was opened and multiple components from inside the engine bay were dismantled and removed. I watched the tires being rotated which took all of five minutes. I watched three or four technicians stand around my engine bay and engage in casual conversation. What were they discussing? The 2012 summer olympics? The best weapon combination to roll with in the Halo Reach multiplayer map, Ivory Tower? Darfur?
About half-​way through a year old copy of Motor Trend magazine, a technician came out to the waiting area with clipboard in hand. He ran through a laundry list of issues with my car and suggestions on what I should buy to rectify these issues. These included front brake pads which he claimed were worn down to bare metal. (upon inspection directly after my trip to pep boys, i confirmed that none of the pads on any of the 4 wheels showed any signs of wear whatsoever). Air and cabin filters, and, best of all, 4 new tires. 4 new tires? At the time, the ones I had on my car had 10,000 miles on them. The technician claimed there was uneven wear on the tread and I would experience road noise and vibration. What a joke.
I looked at the guy and said «I came here for an oil change and tire rotation» and then just sort of stared at him. «So you don’t want to do anything about these other things.»
I just continued to stare. Half an hour or so later I was out the door. Foolishly enough I did this one more time. There was no wait the second time, but it still took an hour and a half and I was still hassled to buy a bunch of crap I didn’t want or need. Shame on me for that one.
If for some reason you are forced to buy tires here or have any sort of routine maintenance performed on your car, please keep in mind there is no such thing as a free tire rotation.

A surprisingly fine experience once again at a local PepBoys. This is a nice well stocked store, with one particularly friendly employee who helped me find a gas cap for my car. It was only 10 bucks, and it was the right part.
If my car needs service in the near future (knock on wood), perhaps I will look here first, as I have had good experiences with other PepBoys locations in the past

there are other auto parts places around but i seem to end up at this pep boys more often than other places. its easy to get to on the pike, staff is pretty friendly and they usually have what im lookin for.