Ridersville Cycle

Unlike the others, we had a decent experience. I priced out a new Victory for a friend and they beat everyone’s price by far. I had a friend buy from them a few years ago with a great experience. Told them we would be up there yesterday around 11 and when we got there, the bike was sitting outside and they were walking around it as we pulled in. We got everything squared away and they offered to help load it on the trailer. The only reason I didn’t give it a 5 star was I asked regarding some aftermarket accessories. The person who was helping me wasn’t real sure if/​what they had in stock and wasn’t authorized to make any deals when i wanted to know if he could match another price from the dealer I bought my accessories from. He told me to call back Monday to see if the owner will do anything. Not a big deal at all as we were overall very happy.

In June, 2013, I purchased a $ 27,000 Can-​Am Roadster, RT-​Limited, the top of the Can-​Am Roadster line, from Ridersville. An employee was assigned to «check me out» on the vehicle, as I was about to ride it home. In questioning him about it, a response was quite surprising — and should have given me an indication of what to expect — he told me he couldn’t answer the question, because he’d never ridden a Spyder. In September, I had a maintenance issue that was indicative of a problem the 2013 RT had, and which was eventually resolved with a major recall. My parking brake cable needed to be replaced. I picked up the Spyder after the recall work, nine days after I dropped it off, and rode home. I set the parking brake in my garage — and it started to roll. In troubleshooting the issue, I discovered that the newly replaced parking brake cable had not been connected to the rear wheel — in fact, the entire assembly connects the parking brake cable to the rear brake was missing. I’ve never been back — anyplace where they leave parts off brakes will never touch my machine, again. In addition, they don’t do state inspections. This is the first dealership in my 67 years of life, that I have ever dealt with that sold new vehicles without a state inspection being completed on them.

This is a huge facility offering many brands, but from my view seem to focus on off road products. I as well as my wife and I have been there a few times, once for a new jacket, once for a new helmet and once for a new bike. Each time left empty handed with no offer for assistance from anyone there, just looks.
I thought I would give them one last try today and schedule my bike (brand they don’t sell) for an inspection. When I called them I was informed they do not do inspections. I followed with an email as I thought it was odd of such a large business does not do inspections and wanted to know if this was temporary. The response I got was all caps simply stating: «NO, WE WILL NOT BE DOING INSPECTIONS ANYTIME SOON». No signature, not even a sense of care or regret for the lack of service. How do places like this stay in business?
If you are just looking for a bike maybe this place is for you. If motorcycling is a part of your life and you live each day to ride then go somewhere else, these guys seem to be in it for the wrong reasons.

Purchased a new 2014 KTM 500 EXC from Ridersville as very few KTM dealerships are in the area. Wow! These guys really do have the worst customer service. So much for that warm West Virginia hospitality. Forgetting the fact that every customer should be valued equally, KTM is a premium brand priced WELL above comparable bikes. Immediately upon entering, they treat you like they’re doing you a favor by selling to you. Once the deal was completed, you would think I would get a complete run-​down on the bike, maintenance, etc… Ah, no… I was told the bike would be in the back parking lot. They got the cash, so the deal was complete by their estimate. Once I got home, I realized the stock brush guards were not on the bike. I called back to inquire and was immediately met with rudeness and defensiveness by a mechanic in their service center. I was transferred to sales where the the woman told me almost jokingly that their service guy isn’t too friendly with customers. Sorry Ridersville, anyone who interacts with the customer is a representative of the company’s business philosophy. I was then transferred to parts, where the parts guy admitted that «yeah, we never put those on and just throw them in a big box and give them to the customers». What does that even mean??? I bought a $ 9000 bike, which should imply that «yes, I want every single item that shipped from the factory». Again, very non-​apologetic about the incident. I’ve gotten better customer service at Walmart by people who make far less and gain little from my satisfaction. You would be well served to not throw these guys your business, and try and find a shop that truly does value your support.

I was by your shop last week. I was looking at Victory Visions. cash deal immediate delivery. The old guy on the Polaris side was so unfriendly, negative and hostile that I marched right up to Barnes and bought one on the spot. They were wonderful to deal with!
I will never deal with and will actively negatively rate your Dealer to all my fellow riders and friends. In fact I am rating your dealer on the Internet anywhere I see it for the lousy sales and service. Just an awful experience, a wonder you ever sell a bike.

Very poor customer service, dealership does not stand behind there product, Owner blames employees for not following thru. I had a warranty problems and they ask me to call the manufacture to resolve the problems.
Not Worth the money savings to have to deal with a dealer like this!!!