Sprint

We FOOLISHLY listened to a promotional ad from SPRINT for the «cut your bill in half» plan. Now nearly a year later the SPRINT bill has never been what the salesman claimed it would be, always significantly more and not a result of extra charges, and NEVER as advertised in the promotion. We are still waiting for the remainder of the buy back cards from SPRINT for our old equipment. As far as the SPRINT service: text messaging works with some but not all, even if it had worked w VERIZON, and connectivity is not close to being reliable even in town locally here. Some people we could text w VERIZON, wouldn’t get out texts on the SPRINT network. Some who we were able to text for a while with SPRINT would just stop working, with no idea why, at any time and might or might not start working again. Even in our house we have to walk around in order for our devices to connect w SPRINT. We were never able to get an answer from anyone about this and were just referred to call other people.
We just went back to and worked w NICK at the TCC Verizon store in St Joe. He worked w us so we could return to VERIZON with as little pain as possible. Getting the new devices set up and activated in a fraction of the time it took with our change to SPRINT. The SPRINT in store visits when switching to their services took HOURS over multiple days. Adding to our disappointment was very little of what the SPRINT sales people said actually happened. Complaining to the SPRINT Executive Offices only accomplished much more waisted emails, calls and time. During the SPRINT buy back process the person on the phone (who was nearly impossible to understand not even wanting to guess what country they were in). During this call she went thru all my devices, one by one, even having called to have a Verizon rep also on the line and part of the conversation. The SPRINT Customer Service Rep provided us the dollar amount we were to receive for all the VERIZON devices being turned in and ported over to SPRINT. The SPRINT salesman said at the time of one of the initial marathon session at the store, this was why every VERIZON number we had, had to have its number ported over to a new SPRINT device. Otherwise it wouldn’t qualify for a SPRINT buy out.
Next, received in the US mail was an entirely different amount of return device packages than what the phone call w SPRINT had said. On top of it nothing was in writing as to which devices were now supposed to be sent in. And next, we received another entirely different number of AMEX pre-​paid cards. This also continued the SPRINT habit of not providing anything in writing, so we remained unable to determine which specific AMEX card dollar amount was for which device; as now it was all changed since the SPRINT Service Rep called providing the dollar amount for each device (another waisted nearly two hour call).
Going to SPRINT was probably one of the biggest mistakes I can say I’ve made. I was w Verizon for years and I should have just stuck it out and stayed. I also found it a little odd dealing w SPRINT when they would make offers /​ultimatums to change things, yet would refuse to put these modifications in writing –saying that they weren’t able to email anything — yet I got emails from at least 3 people I had been talking to, including the one that told me this.
So, in exercising the termination clause contained in the SPRINT documentation, accept this as the required 30 day notice to cease my services. Devices shall be returned to SPRINT as directed in the agreement documents.