The Home Depot

I frequent this location for various things, since I’m big on home projects. They always have what I’m looking for. The prices on things are debatable, but the stuff is generally good quality. My only issue with this place is the customer service. In my experience, the people here are very passive and not eager to help. I don’t mind, unless I actually need assistance.
I came in to get keys made today. I had to ask 4 different employees for help. 4. Not counting the first two that ignored me while they kept on their conversation at the returns area. The next two I approached at the customer service desk were carrying on until I politely said excuse me. The girls both looked at me like I was bothering them. I asked where I go to get keys made. She points and says, «Down there.» OH okay. DOWN THERE. I guess I’m going to Australia, the land freaking down under. I still didn’t see where she was talking about… I wander around some more. I ask this elderly foreign guy who does another point and says, «Down there.» You’ve got to be kidding me, right? I’m only being an ass about that because I work in retail, and that is a huge no-​no. Off again I go and AH HA. A little end cap at aisle 12 where you get your keys made. No one was there, so I asked the closest dude how I go about getting keys made. He told me someone would be over. FINALLY, someone came over to make my keys. He was very friendly, so that made me happy. He made me 4 keys extremely quick. I thanked him. Off I went.
I just felt like that was a lot of effort for such a small task. I get it. Not every day is a great day, but in retail… you’re getting paid to help people and leave your problems at the door. I’m not asking for a party when I walk in… I just feel like if someone is asking such a simple question, it shouldn’t be an issue. I wanted to use some f-​bombs while writing this review, but I didn’t. If you people don’t want your job at Home Depot, give it to me. I love manhandling shit with a smile on my face.

(I hate giving out bad reviews but you have to know this)
Heads up to my fellow military men and women. I just found out that hd gives you 10% off on your 1^st $ 200 purchase year round. That’s your military discount. Thank you for making this happen.
I didn’t know there was an amount limit, now I do. Don’t you ever ask me for proof of military service if all I’m saving is $ 20 on my $ 2.6k purchase! It was embarrassing. If I didn’t need what I purchased, I would’ve returned it.
Please advertise your limit. Don’t just advertise military discounts to attract customers like me. You guys make enough!
UPDATE: 2 weeks later, $ 200 gift card was given to me. I made this transaction around Memorial Day weekend. Should’ve went to Lowe’s. No max limit that weekend + Veteran’s Day + July 4^th.

Kellyanne from the plumbing department is a tireless, helpful, endlessly capable person who helped us save a boat load of money on a project — all while wearing a smile and making us feel both heard and appreciated!
We came to this Home Depot with the intention of buying enough pipe for a small part of a project, and were planning to buy the rest of the materials online. Kellyanne approached us, asking if we needed any help, and offered to help analyze the cost-​benefit of one-​stop shopping at Home Depot versus ordering online from another supplier.
Then, fresh into her shift, she spent a considerable amount of time getting covered in grease cutting and threading pipe to custom lengths. While making sure every piece was measured properly, she even continued to (seemingly effortlessly) answer questions about custom piping and solutions to other customers! She is the bomb dot com and is the best and most helpful associate we have ever met, at any Home Depot, ever, bar none!
We will be seriously reconsidering ordering anything online when this location is not only close to our shop, but also has a person like Kellyanne!!!
Mark
Oat Foundry LLC

I am so thankful to Home Depot and Frank (Kitchen Counter-​top Dept). I went to Home Depot to check out the various counter-​tops that Home Depot had to offer. It was the final thing we needed after re-​doing our kitchen.
I made an appointment online to meet Frank and when I arrived at the store, Frank was readily available. I had explained what I wanted and showed pictures of my kitchen from my iPad. I had also brought my measurements (following the guide that Home Depot offers online). After going through the various counter-​tops with Frank’s guidance, I decided on granite. The order and payment process was simple and easy.
A week later, a gentleman came to my home from (Colonial Marble and Granite) to make the template for my counter-​tops. This process took about 20 minutes and my appointment for installation was for the following week.
Colonial Marble and Granite asked me to come to their factory to check out my granite piece and it was gorgeous. (This was 3 days before installation).
Home Depot then contacted me because my measurements were just a few dollars off from the professional from Colonial Marble and Granite measurements. I went back to Home Depot to pay the difference and was all set.
Our old counter-​tops were easy to remove (Colonial Marble and Granite will remove them but for $ 11.00 a square foot.)
The installers arrived and did a fabulous job. My kitchen counter-​top and island look beautiful.
I would highly recommend going to Home Depot (Bristol) for your kitchen counter-​top projects and make sure you ask for Frank.

nothin great… we go there for lighbulbs and tools… some of their paint is cheaper than other companies… i like their paint selections… very big store… gardening section… lawn mowers, grills, light fixtures and lamps, carpeting and rugs, kitchens and doors… pretty much everything.