The Home Depot

I just had a unbelievable experience in this store purchasing an oven. For years we have shopped at Lowes next door and after getting shoved around in there for 45 minutes we walked out. It started out in home appliance looking at oven’s and not one soul/​rep in department. A store stacker tried to help out and shuffled us up to customer service. They directed us to electrical to choose a power cord. We returned to desk only to find a new employee with no knowledge of what was happening. Well back to ground zero again so we walked out. We stopped at the Home Depot and what a difference! We were bumping into employees asking if we needed assistance. Directed to a nice lady, Joyce in kitchen cabinets which made our purchase a breeze. Only after 10 minutes of paper work we were on our way. This was incredibly simple purchase. Highly Recommend !!!

No Lennox Golds :(But the staff is incredibly helpful! Mostly the blonde who wears the cool tights.

Love this store and their employees. They were so helpful and their manager was so responsive to my request. Really like Home Depot employees!!!

After standing in a long line because lack of checkers as usual a new checker opens up and instead of saying next in line the people behind me rushed to the new checker. Was I ever mad and left my cart and walked out with over 200 dollars worth of supplies and went next door to Lowe’s where they always have plenty of checkers. This has happened to me twice in Home Depot and I even called up the manager and complained. Unless Lowe’s does not have an item I need I will never set foot in Home Depot again.

Easter Day and our range went out, of course. Went to Home Depot because online it said they had the one we needed, a drop-​in range in stock. They had one the floor model and would not sell it to us, even to save our Easter dinner. Called a couple of managers, salesperson was completely unresponsive to us, said it would be a week, that was all they could do. Home Depot is not about to go above and beyond for their customers. Called Lowes while in Home Depot and they had the same stove for less and we could take one home today. Now that’s customer service. Lowes is the Nordstrom of home improvement.

I don’t normally write reviews for large corporations, but I just need to say how impressed I was with Home Depot today. We shop there a lot, and staff is always helpful and great, prices are great, all around great. But today was the first time we did the Kids Workshop for our 7 year old and I was blown away! First off, I don’t know how the staff tolerates that many children at once, but never once did they seem annoyed. I couldn’t do it! They were so helpful and kind, and one of the girls (wish I got her name, I’ll catch it at the next one!) even walked around and helped the kids with their projects while the parents stared off into space. My son had a blast and made an amazing Valentine’s box. We will be doing this again for sure. Thank you so much for a great morning!

When I moved here, the staff were constantly asking if I needed help. Too often, really, and it was annoying… but after they’d seen my face a million times, they lightened up.
Overall, they have what I need, match prices, and are always full of ideas if you need suggestions. I live about 20 miles away and have driven to town for an incomplete order on several occasions using site-​to-​store and I very much appreciated the hefty discounts they offered for the wasted time and fuel since I had to make additional trips. They now have it worked out and I’m only notified when the *entire* order is complete.
I’m very appreciative of their door people who greet you on the way in. And they’re not just standing there to say hello. They are full of information. For any in-​store purchases, I go right down my list with the door person asking for the aisle of each item. Without fail, these door people know their stuff and that saves me a lot of time.
All that said, I can’t give this Home Depot 5 stars.
The one thing I don’t care for is that there will often be several clerks standing near registers, yet directing customers to use the auto-​checkout lines. I don’t want to interact with a machine, I want to interact with a person. They will open a checkout with a real person if you insist, but they kind of make you seem like it’s a hassle. I guess they don’t realize those machines are just a couple of years away from stealing their jobs.

One of my favorite places to go! All staff is friendly.

I have had many frustrating experiences here and their stance on gun politics have made it that much easier to spend my hardware budget elsewhere. I greatly dislike Home Depot because they have all these pre-​fabricated items that are great if you’re building whatever they are intended for but I have come across many projects where they simply don’t have what I need despite it being this huge store with seemingly everything under the sun. It’s like they stock the store with a general selection of everything… You need ceramic bathroom tiles? Here’s your options, White, Black, Blue, Green, Tan and maybe 3 kinds of fancy patterns. You need wood stain? They have 3 different brands with 2 different size cans with 3 different tones.
If you have any sort of imagination, do not go to Home Depot. If you have a funky project where you need to repurpose the materials you are in search of, do not go to Home Depot.
I came in the other day and needed some nuts and bolts but I need a specific pitch for the threads for this certain size bolt. They have a sample of the exact thread bolt I need but after a thorough search of their stock I can’t find the bolts I need… They are not sold out… they simply don’t have them in stock. I asked an associate in case I’m blind and he tells me they have them and steers me to these brassy ones and he assures me they are the correct thread pitch. I get home and they are wrong! So frustrating! Not only that but they push these ridiculous packs of like 2 to 3 bolts per bag… who buys 3 bolts at a time? If you want bulk bolts, nuts and screws they have them but they are not prominently displayed.
Now, turning to their politics. They provided uncontested space for an open carry gun rally in Texas which is currently destroying our social fabric.
For all these reasons, I will not be coming back.

Great customer service. Store manager Bob spent over an hour with us working on a broken lamp so that a glass replacement shade would fit. He and Danielle were great. This is THE place to get your home improvement supplies in Bend.

OK it is Saturday, two days before the first cold snap of the fall, I don’t see any wood pellets out front but before I leave I drive around the side of the building and there are three pallets, go back into the store and am told they are for delivery, however there are multiple pallets behind the building that are apparently buried and no one has thought that is might be a good thing to have whatever wood pellets that are available move to the front of the store so they could be sold. No one made an effort to help me, although the store was overrun with «associates» on a slow morning. I just left and went over to Lowes and unfortunately paid more than I wanted to. Questionable customer service at Home Depot.

I am honestly more inclined to write a review of a restaurant or bar, but in a town known for poor customer service, Home Depot’s employees are the exception! Do not listen to the 1 star review– the staff are never in your face, they are simply friendly and willing to help! There is always someone by the door to greet you and ask what you are looking for so they can direct you-​so helpful, the place is huge! We have purchased appliances twice from them and each time, the salesperson has been incredibly informative and not trying to sell you something you don’t need-​they do not work for commission. We purchased a new fridge and they provide free delivery as well as free haul-​away of your old one.
I went to a Home Depot back East with my father to find a part for his snowblower. We wandered around for 15 minutes before we found the aisle we needed. We couldn’t find anyone that worked there to answer his questions, and when we finally found an employee, they didn’t have a clue. So as far as I’m concerned, we’ve got it pretty good here folks! I highly recommend Home Depot for all of your home improvement needs.

Wow, I’m really surprised that someone would be upset at an abundance of customer service! I, for one, was totally impressed the last time I visited Bend’s Home Depot because everyone working there was so friendly, willing to help and knowledgeable. I was in and out of there with the five items I needed in less than 10 minutes. That NEVER would have happened at a Home Depot back in Phoenix, AZ (where I moved here from 2 yrs ago). Shoot, you could never even FIND an employee at a Home Depot in Phoenix, let alone have one show you where whatever you were looking for was located! I say «Great job, Bend Home Depot Employees!» Thanks for making something I hate (home improvement stores) be a quick and painless shopping experience.