Clean Mutts and Puppy Cuts

We had taken our little Yorkie Penny here twice before and had been very pleased and tipped very nicely. The third time was a whole different experience. My daughter was in the hospital but we had waited three weeks for this appointment and she needed a cut badly. My husband took Penny in while I stayed at the hospital with our sick daughter. Three hours later we got the call to come pick Penny up. I explained to Shaina the owner that we were in the hospital with our daughter and I would be there as soon as I could she said that was just fine. I got there about a half hour later and Penny was shaking and barking because she was so excited to see me. A guy I had never seen before got her from the kennel and handed her to me. Shaina came over to check us out and mentioned to me that she had nicked Penny under her arm pit that it wasn’t a big deal and these things happen sometimes. I went to look expecting what she said a nick to a quarter size chunk taken out of my dogs chest. She said as long as we put ointment in it that it would heal just fine. I was very upset but was so emotionally drained and tired from my daughter being so sick In the hospital. She said she would take five dollars off the cut I paid her and went on my way. A week later penny started scratching and biting uncontrollably. I thought maybe she had dry skin from the cut or had a reaction to the shampoo they use. Close to another week went by and she was still itching terribly. I went to get her some anti itch shampoo to use and as I was drying her noticed little bugs on her skin. I freaked out and called the vet. They got her in right away and my poor puppy had lice yuck! Penny hadn’t been around any dogs for months and we had just moved into a new construction house. The only place she could have gotten the lice from was the groomer. The vet said that that can happen especially if they use dirty tools. I called Clean Mutts and Puppy Cuts right away to let them know just to be shrugged off again. Not only was I extremely upset about my puppy bring hurt so badly, but that she failed to let me know when she first called me to let me know Penny was all ready to be picked up. How could someone care so little? I can’t imagine what it would have felt like to have such a huge chunk taken from my skin. I should have never paid for the cut either. We are still washing her with lice wash a month later to make sure her lice are gone. I don’t recommend this groomer to anyone and we will most certainly never be going back.

I waited several weeks for an appointment. On the day of the appointment, one hour before, I got a call from the owner indicating that they had to reschedule. The only time they had conflicted with my work and I would have had to wait another couple of weeks for another appointment. When I suggested that maybe a groomer could work an hour later the owner’s reply was «that’s not going to happen». There has been very few times in my life that an owner hasn’t tried to do the right thing and her attitude really sucked big time. I have three dogs that I have groomed on a regular basis but she will never see them.