Bend Takeout

Have ordered food from various restaurants, many times, over many years, and have found Bend Takeout (now Takeout Today) to be professional, courteous, and timely. Every time. Many thanks, would love to see the restaurant list expanded, as your service is quite valuable to me! When you work weird hours, sometimes cooking is just not appealing! Thanks so much for what you do!

BendTakeOut is a great service in Bend. They have great and responsive staff on the phone and their drivers/​delivery personnel are the sweetest. They really save me when I was sick and could not get out to the store to get food. Just the best.

I have lived in Bend for two months, and this was the very first bad experience I have had with anyone.
First however, let me not discount the woman took my order, or the driver that brought me my food. Both were nice, both were courteous especially the order taker, who was willing to go above and beyond to help make sure that my order was right. I was a bit inquisitive upon calling, I had never used the service before and was unsure that although it says on the website they do deliver outside of the city limits with an extra charge, that they would deliver to my area. I was told it wouldn’t be a problem, my order was taken, and delivered quite timely. I tipped the driver, and sat down to enjoy what looked like really great food from the Pour House.
And then my phone rang. I thought about not answering as I was sitting down to eat, but I wanted to make sure that if it was somebody calling to make sure that I had received my order, that I let them know what a great service they had. Instead, it was a call rudely and bluntly telling me they would no longer be delivering to me. That was followed by an aggressive grumble stating that for them to do so, would screw up their logistics. I explained that I had spoken with somebody at the beginning and she said that it wouldn’t be a problem but that there would be an extra charge — which I happily agreed to. He continued with «it’s not about the money it’s about the logistics and we won’t be doing this again». All of this in an almost reprimanding tone, as if I had tried to cheat them or mess with their business. So much for that prompt follow-​up call with me explaining my gratitude. I wasn’t thanked, I wasn’t apologize to for the fact that they wouldn’t be able to deliver to this area again, and instead was so rudely treated that I lost my appetite.
Obviously, I will not be using the service or likely dining at the Pour House again (not due to the food which looks great, but to the taste this individual left in my mouth).
My suggestion to the company. If this guy isn’t the owner — and I can’t expect that he would be, given his poor use of the most basic customer service skills — get rid of him (I have the cell number he called from if needed). He is clearly not doing you justice. He will probably not be favored at the Pour House when I explain to them my experience either. Following that, there are appropriate ways to address this issue. If there is uncertainty as to whether an area may or may not be available for delivery, make this clear prior to accepting the order. If YOU miss this and process the order, In lieu of following it up with such an inappropriate call, politely express the logistical concerns to the inquiring customer, the next time somebody places an order from this area. I was up front and honest, paid extra for, and tipped on the order. I did my part. That you
chose to fulfill the order, and then behave this way is a mistake that only you own.
Shame on you.

The person who took my call was less than friendly. But worse the delivery person had zero customer service skills. I opened the door and he said «that’ll be $ 33.00», (or however much it cost). No hi or how’s your night going. Then he went on to start bitching about his problem with his delivery run before me (because he showed up about 25 minutes past the time frame I had been given for the delivery. Also, I think I’m about as unconservative as they come but that doesn’t mean I want to pay a service fee for some disheveled metal goth weirdo to show up on my porch and then expect a tip as well. I should have tipped bad but I hate doing that. I’m glad it was me not my teenage daughter who sometimes orders delivery on her own opening the door to some gross CREEP-​O!!! If I do order again I will request a female or at least someone other than that guy.

What can I say, but these guys are amazing. Always so helpful and kind, very service oriented and quick to pick up. They’re always spot on with their delivery time estimates. All in all — they rock!

Staying in the Bend area? This is the service! I stayed in the Bend area for about a week with no wheels, so it was either walking or delivery for food. I decided to try Bend Take Out and they deliver HOT food right to your door. What a GREAT idea! I wish more areas offered this service.
I choose the food I wanted, the man showed up at my motel room in about an hour. I paid him with a credit card and it wad good!

STOP! Don’t go to that address.
takes delivery orders for 20 restaurants in Bend. They are the nicest, most helpful people. Order once, and your phone number is in their system. Most meals can be in your stomach within the hour. Angie, the owner, puts up with all kinds of neediness from me while I try to feed my kiddle long distance. Today it was the Tomato Basil soup from Croutons that was a huge success, with artisanal ciabatta bread. A few weeks ago there was great salmon with a glaze from Boston’s. Thanks so much, BendTakeOut! Love you. Bye.