Ace Hardware & Paint

The lady (cashier)ignored me by asking someone else ready to pay when I was next in line, and I had issues to swipe my card and She was so frustrated that without asking me grabbed my card from my hands so furious to swipe my card. I felt so bad because I had a lady older than me in front treatment me so bad. Very bad customer service.

The women in this store are especially friendly and helpful. I find that pleasant being a female going into a store that TENDS to be more male dominated. Thanks all.

Great place to go that item you need for your fix it project. They really try hard to find what you need. Not quite the inventory of the big box stores, but they more than make up for it in customer service. Most the time they have what I need and when they don’t they are willing to suggest where to find it. I like that they know their product and can help guide you with most problems.

Lazy and grumpy cashiers. The employees were annoyed when I asked for help finding something, and the man made a sexiest comment just because he assumed since I was a woman l didn’t know what I was doing. Gave this place two tries and was extremely disappointed.

Ace is so great. A large section of the store is devoted solely to nuts, bolts, screws, washers and any other little thing you could think of. The staff is well trained, helpful and courteous. I’ve always been helped by someone. You don’t need to hunt to find someone to help you. It’s also nice to see the same people working there year after year. The store is clean, organized, well lit, funky music playing, free soda drinks, you can even take a leashed well-​behaved pooch in with you. Remember the «old school» corner hardware stores? This is that store. It’s just not on the corner.

I. LOVE. ACE. HARDWARE.
They have over 1,000,000 screws/​bolts in THIS LOCATION ALONE!!! Who needs to carry a MILLION fasteners!?! Apparently Ace Hardware does. And they do one heck of a job of doing so! Oh, and why not grab a free soda or coffee on your way back to said fasteners section!?!
I stopped in here on my first day as a Bendite (and having been out of Oregon for 17 years) and I was beside myself with joy. I was instantly convinced that my return to my home state (wife and toddler in tow this time) was the right move. I even called my wife about the free soda. I couldn’t believe it. I felt welcome there before a single person even knew I had walked in the door.
There must be 1000 employees because (unlike some other stores at the north end of town) I seem to find one or two down every isle that immediately look at me with a smile and ask if they can help me with anything. And you know what, they always can! They know that store like a koala bear knows the back of its eyelids. Plus, with three locations it’s always convenient (though I do like this location the best… did I mention the number of fasteners??). I’m in hear at least once a week, know of few employees by name and have a friendly banter with them. It feels like the hardware store equivalent of the Cheers bar. I love it.
Break something? Go to Ace
Need to build something? Go to Ace
Want a free soda? Go to Ace… but buy something too!

I really like this place. Very knowledgeable and attentive staff. Although it’s a small store they have a better selection of hardware than the big box guys on the north side of town.
I wish I knew her name, but there is this one lady there that really knows her stuff and just about everyone defers to her when I have a tough question. She always knows exactly what I need and where it is in the store. She is great! She has never steered me wrong.
It’s a pleasure shopping here and I go even when it’s a bit out of the way.

I’m on a road trip just stopped at this Ace Hardware and they were amazing so helpful let me borrow tools gave me advice all of them were great thank you so much Ace Hardware employees!!!

Great customer service! I’ve only been in twice but both times every person I talked to was very helpful. Prices ranged from inexpensive to moderate. And I love the music.

Perhaps the closest thing to an «old fashioned hardware store» in Bend. While part of the ACE chain, this store has great customer service, always someone helpful to point you in the right direction, and no matter what it is we are looking for, from a small fastener to a specific tool, they seem to have it. Some of the smaller things are even available as «singles» without having to purchase a plastic package of dozens when you need only one or two. Fair prices too.
And they even have home-​wares. I found the neatest striated glass jar with a funky lid to make vanilla sugar in as a gift for a friend. As one example. But I digress…
As a woman who loves hardware stores, I love to wander about in this one in «gather» mode once my «hunt» purchase has been found. My hubby likes it too as whatever he is «hunting» for is easy to locate and staff know the product lines well enough to offer informed recommendations. And of the many, many purchases he’s made there only one needed to be returned and the return was handled by friendly staff without a long, complicated wait and process.
The Nordstrom of hardware stores? :-) Thumbs up!