Tim Crabtree – State Farm Insurance Agent

First and foremost, I would have never envisioned that I would be writing a review for an insurance company. I am the kind of person that loves to write reviews for either really exceptional service or when I’ve had lousy service. I can definitely say that with this review I’ve had remarkable customer service.
Chad has provided me with some of the most pain-​free, helpful customer service I’ve ever received. I can imagine that purchasing insurance can be very dreadful for some people, however Chad takes any anxiety you might be feeling right out of the deal. He’s thorough, understanding, listens to your needs and executes perfectly.
I was referred to Chad from my boyfriend over a year and a half ago. When I first initially reached out to Chad for insurance quotes I did not sign up because of my busy lifestyle. I did however ask Chad if he could follow up with me from time to time regarding the quotes because I was sure to sign up (State Farm’s quotes were so much better than my current insurance). Chad did an outstanding job periodically following up with me, about every 2 to 2 ½ months either via phone or email. Flash forward about a year later and Chad calls me out of the blue. It just so happened that Chad caught me at the perfect moment and I had the time to finalize the insurance quotes. A few short, painless hours later I was signed up with State Farm.
Since then I have also needed business insurance, and who do you think I went straight to? Chad, of course. I called him on a whim and within half an hour Chad had a quote for me, and within the next 2 hours I was in his office finalizing paperwork.
I am a firm believer that exceptional customer service and attention to detail needs to be recognized, and Chad has fulfilled that and then some. I know as a business owner it is important to understand how your company is represented by its employees and I can say you should be honored to have Chad at your agency. I have nothing but praise for him!
Thank you again State Farm (and Chad– you rock!)

I switched a State Farm a couple years back now and I have been very happy with the quick customer service and cost savings that I have had! I have worked mainly with Jordan but have met several others at the office and love their smiles and hard work!

Extremely professional and efficient! They go the extra mile to make sure you are getting the best possible deal. My agent is Jordan and he continually follows up with me to make sure I am covered in all areas. Don’t forget to grab some little candies or coffee while you’re there! Coffee is great and so is the service.

I, like many, am always looking for the best deal but not always willing to sacrifice quality or honesty for that best deal. When I moved to WA last Oct, I shopped around to insure my two vehicles and a new renter’s policy. It was then that I met Jordan and realized right away we clicked; what a great guy and what a true professional! Jordan was very patient when outlining numerous options for what best fit my needs then. Since our initial correspondence his availability and/​or willingness to answer questions has never faded. I truly get the impression that this office treats their current customers just as good as those new customers every business looks to attract. I recently received a quote from my prior insurer in an attempt to lure me back, slightly better rate, BUT I can’t help but hesitate about switching. Although I have not had to file a claim, fortunately, with State Farm I can’t help but recognize the relationship Jordan has established with me. I feel confident in the event of a claim he will treat me the same if not better in a time of need. It’s hard to put a dollar value on that in my opinion.

I have been with State Farm for over 30 years! I am always able to speak to someone without delay and get the answers I need. Tim Crabtree has great people in his office, Chad, Bethanny and everyone I’ve spoken to go above and beyond to take care of their customers. We have our house and 3 vehicles insured with them and have never had an issue with any of our claims. I would recommend this office to anyone looking for great customer service.

Great customer service! I have all my insurance needs covered here.
My agent is Monica

I love this office! Whenever you call and speak to your agent, they remember you and get answers to you fast! My agent is Bethany and I’ve also spoken to Monica and both of them respond fast to my emails! In the past, I have checked many other insurance companies and nothing beats date farm! And if you refer someone, you get a Starbucks gift card ;)

I just moved here all the way from VA and have been with State Farm my whole life growing up. Let’s just say that I am glad I not only stayed with State Farm but that I picked this office (Tim looks sharp doesn’t he??) The staff here is so NICE!!! and Bethany has been so wonderful and helpful. They not only will help you with auto insurance but will also tell you about good things you should also think about like renters insurance, health/​medical supplement etc. I recommend this office to anyone and everyone because they really go above and beyond to make sure you are WELL INFORMED! and when you move all the way to the west coast it is nice to have insurance agents that kinda are like your welcome party! We should start a fan club!

I’ve been a SF customer with Tim Crabtree for 7 years. Bethany has been a great agent and responds promptly to me, especially over email (my preferred method of communication). I appreciate honest advice to keep me with the right amount of coverage without paying too much. She’s cut my costs by helping me get loans at a better rate and gap insurance for much less than the dealerships.
SF itself has a good website and claims are seamless. I’ve had no issues with my claims and appreciate the quick action on their part to get things back to where they should be.