Ski Mart

TERRIBLE SERVICE. AWFUL EQUIPMENT. AVOID THIS SHOP FOR RENTALS AT ALL COSTS.
Worst ski rental experience ever. We spent well over an hour at the store AFTER we had already registered and paid online, just to do a basic ski rental. If only it was worth it.
When we finally reached he front of the line after a half hour of waiting, we were told we had to re-​enter our demographic information in a computer terminal, even though all of this information had already been filled out in our online reservation. After getting back in line, we reached the front, at which point the employee pointed at a rack of boots and told us to pick out our own equipment, and then … you guessed it … return to the line.
The boots were a mess. Many were broken, and a few sizes were altogether missing. All of the boots were quite dirty, far worse than the typical rental shop. There were stray boots lying around on the floor everywhere — it was as if a tornado had been through. No one assists you in finding the correct size; fortunately for us, we know our sizes. But since the boots that aren’t on the floor have all been shoved into the rack in random places, well, good luck finding your size.
After scouring the boot selection for an eternity, I still wound up with the most uncomfortable boots I’ve ever skied in. Talk about a total lack of quality. The poles were a similar mess — basically we dug through a huge rack of unsorted poles to find two that (1) were the correct size, and (2) paired. I imagine this is the experience you’d have shopping at a ski gear dump, not a rental shop.
The guy at the rental desk did not know what he was doing — he had to make 3 trips back and forth from the sales desk for each customer, to ask other employees how to perform basic tasks. If he’s so new, why isn’t someone helping him?
And after all that waiting and mess, no one said thank you, or sorry, or anything to indicate that they gave a damn. Everyone that worked at Sturtevant’s Ski Mart that night seemed much more interested in socializing, or counting down the hours left in their shift, or griping about their job, instead of basic customer service — or for that matter, basic manners and decency.
I’ve rented ski gear from shops all over the country — from little mom and pop shops to huge national chains. This was the WORST experience of them all, both in terms of the quality and condition of the gear we rented, and in the horrible customer service. This place makes the Post Office seem like the Ritz Carlton. AVOID THIS SHOP FOR RENTALS AT ALL COSTS.

Peter was our sales associate that help me find the boots. Young, but experienced, honest, very helpful. It was my first time, but won’t be the last.

No leashes offered with snowboards (it’s illegal in WA State to not have one on your board). One employee was telling customers not to bother with the insurance ($ 1.99 extra) while the other was selling the insurance. Without a leash, if our boards came loose, we’d be responsible for loss or damages if we had opted out of the insurance. To the customer, it was a way to feel nickel and dimed. We also had to buy leashes at the lodge for $ 8 a peice. They are overwhelmingly under staffed which leads to poor customer service, no one to answer the phone, and long wait times (it took us over an hour to rent boards). We went from one long line to another one because it’s totally chaotic and disorganized. Also, my binding was loose, which could have caused an injury if my instructor hadn’t noticed and fixed it on the slopes with his repair kit. I did complain to the staff on hand upon return of our gear but was told they don’t offer leashes with rentals and were sorry but they are really under staffed. And sent me on my way. I won’t ever rent here again.

Do not shop here! I tried to return a jacket for store credit that my daughter grew out of and they refused. It was brand new with tags AND receipt! Take your business elsewhere, this company is not flexible.

Just got back from Ski Mart to purchase my first pair of ski boots. Dave helped me. What a great experience, he was helpful and unbiased in his opinions on which boots would be best for me. I would highly recommend this place to anyone looking for a good deal on quality items and on top of that there are some great people working there.

My intention was to pass by Sturtevants and then check out ski mart, however, I programmed the wrong address into the Tom Tom and ended up at Ski Mart — AND GLAD I DID. The staff were incredibly helpful (wish I got his name). I ended up with new boots — and the guy who assisted me spent an amazing amount of time explaining, giving me options, fitting the inserts — simply great.
The deals on some of the clothing (many last year’s lines) were incredible, so walked out with more than I was intending.

I dropped off my board here to get a basic tune up on a Thursday. I called on Monday to see if it was ready for pick-​up and the answer on the phone was a terse «Yeah, it’s been done so come in.» I picked it up and was very disappointed in the incredibly shotty wax job. Not coming back, unfortunately.

I just rented skis here for a week. Pros: it’s pretty cheap. For a whole week, poles and boots and insurance included, it was $ 80. Unfortunately, thats the only pro I can think of. Unless you’re buying, the selection for rentals is not good, and they don’t have twin tips or powder skis available for anyone over about 5 feet. Additionally, they weren’t helpful about what skis I should be getting for my skill level, and I generally got the feeling they wanted me out of there.
I don’t like writing bad reviews, but if you need skis for rent, go somewhere else unless you’re tight on money.

Staff are awesome, know the stuff and try to ensure customers get what they are looking for. Now that they have water sports equipment there the store is better than ever. I’ll keep coming back.

Hell yeah! This place was awesome. I’m in the market for skis but because we’re in the middle of the 2013 ski season and because I have only gone skiing a handful of times in the last few years, I thought it’d be best to rent for an upcoming trip. And based on that experience I’ll decide whether to keep my snowboard or give it up for a new set of skis.
I called around, conducted a Unilocal search and even relied on Google for some info. I found a few places online but Ski Mart’s equipment and rental options really caught my eye. Not only did they rent performance gear and better quality goods, they also had really, REALLY reasonable prices. As in, the cheapest I could find in a 30 mile radius.
So while I’m not usually inclined to drive to the Eastside, I wanted to check Ski Mart out. Lots of the previous Unilocal reviews seem to be outdated and lacking in real information, so I popped in and found out that the reviews couldn’t be of any help to me in 2013. And now here I am, making sure that people know this place is actually AWESOME!
First, I called ahead. Then I got a little lost (whoops!) and called for directions. Both times the person (or people) on the other end were super friendly and helpful.
When I got to the store there was plenty of parking — another bonus you don’t find in Seattle — and I was actually welcomed warmly by two folks standing at the register near the door. I looked up and spotted a clearly marked sign that said RENTALS. So I just smiled and told them I was renting and one of the guys said, «Great. Olivia is over there and she’ll be happy to help!»
I walk over to the rental section and Olivia appears and gives me the rundown. She was incredibly friendly and definitely interested in making sure I got the right equipment. We chatted about how long I’ve been skiing, my skill level, where I was headed and how long I’d be gone. Then I was instructed to use a computer to enter all of my info and print it out. Within a minute I was ready and Olivia helped me find everything. She sized my feet and as we talked she even informed me that while I was going to have the skis for 5 days, I’d be using them over the weekend which meant that I’d be charged a weekend rental fee. So if opted to just rent the skis for an entire week, it’d come out to be less expensive. It’d also give me some extra time to return the skis because I live 20 miles away. I appreciated that she gave me this option because she could have said nothing and I would have paid more money to have the skis for less time! Her customer service skills were tops and when I left I had practically felt like I’d made a new friend.
After I was all set up and ready to go I headed back to the counter, got rung up and even was told about a sale they’re having soon in case I do decide to buy skis or snow gear. Which I am thinking of doing! So in addition to coming back when I drop the rentals off, I’ll make sure to browse the merchandise and see what I find. I’m definitely a huge fan of Ski Mart now!

Terrible service
Not enough employees
And they only do what is good for them not for you.

Where I always get my skis, boots, poles, and recently, a helmet. The guy who helped fit me was really nice, and quite knowledgeable. I think that they have pretty affordable pricing as long as you’re able to get one of their deals, which are usually quite good. I most recently took my rentals up to Whistler (you can read my review on the skiing conditions in Whistler, too. Hint: amazing!) and had absolutely no problems. I was very happy with my rental. Thanks, Ski Mart! When skiing season comes ’round this winter, I’ll be going back, for sure.

Extremely Rude staff!!! Completely unhelpful, understaffed, made us serve ourselves then after waiting they were curt and disrespectful. Acted as if in this economy it was an imposition to have customers. On top of this their rental equipment is heavily used and poorly maintained for the prices they are charging

Rude service and not enough staff. Went in to simply get skis tuned and waxed. Waited 45 minutes and was cut off several times with rude comments from staff. Good prices for consignment skis but not worth your time due to bad service. Other places around here are much better.

Pro: Great service, very helpful staff, good quality workmanship, good knowledge, no BS.
Con: Prices were a bit high, but there are some awesome deals to be found in there if you look around enough.
I went in there with a friend for two different reasons: He was getting some ski’s serviced and some new poles, and I needed a snow jacket.
I had missed the Black Friday deals, but was looking for a deal anyway. I found a jacket that I liked that was only just out of my price range, explained I was kitting myself out for the first time and the staff helped make the decision an easy one by knocking a few dollars off the price.
The big thing that I didn’t know walking in was that there’s a snowboarding shop on the right of the service area, and a skiing shop on the left of the service area. But the staff were really helpful in redirecting me.
–1 star for the slightly high prices and not stocking one of the slightly up market brands. Other than that, this is as good as it gets.