Kristin Liffick Jacob, O.D.

I won’t lie, I had some initial frustration in making this appointment. I called to find out if they’d take my insurance and was told that someone would have to call me back. No one ever did. I called back over a week later and talked to someone who was very apologetic and said she’d have to look into it. It took another week before I finally knew whether they took my insurance (they did). So I made an appointment. The appointment went well and I thought Dr. Jacob was very nice and thorough. I was comfortable with the experience. About a month later, I received a rather large bill in the mail. I thought I had taken care of everything while I was there and was certainly not expecting to be charged more! That was easily cleared up, however, as a clerical error. To summarize, the office staff wasn’t great, but my visit with the doctor was.

Simply told us to «go away» after she double booked an appointment.
Booked an appointment with Dr. Jacob for my wife on 10:00 AM Dec 28. when we arrived, the doctor’s assistant said the appointment was at noon, and she had booked another patient at 10:00 AM — we were surprised, we had other things to do and couldn’t do it at noon.
We checked the appointment card written by the doctor, it was truly at 10:00 AM. But the assistant insisted she booked it at noon, and she called us yesterday and double checked the appointment — we then checked the phone number, it was wrong, from another state, not even similar to our phone numbers — the story was apparently made up.
Neither the doctor nor the assistant attempted to apologize, or make arrangements to fix the problem. The conversation was rude, they simply told us to «go away», as they had to serve other customers.
We were very disappointed and cancelled the appointment.

Dr. Jacob was wonderful!!! She fit me in at the last minute and the exam was quick and easy. The staff was pleasant and my kids were able to come with me. The office billed my insurance for me and I didn’t have to pay anything out of pocket.

Got my eyes checked here in 2014 and thought it would be an good idea to use them again for 2015. Boy, was I wrong.
Made the appointment online but then called and got offered an appointment the next day. The doctor herself picked up the phone, gave her my insurance info and asked them to check my insurance plan for the new year, and she said «Yes, no problem».
Arrived on appointment date, was led to the examination room and started my exam. 5 mins in, was told by the assistant that they couldn’t verify my insurance plan because they could not log on to the insurance webpage due to a password issue. She will be happy to continue doing the exam and will void the fee if it turned out the insurance doesn’t cover.
Then the Doctor came in, showing me another patient’s file with supposelly the «same» insurance as mine, and told me I am not eligible to get an exam this year.
They not only failed to do their homework on checking patients insurance plan, but also violate the Dr and patient confidentiality by showing the medical record to someone else without consent!
Would not trust this doctor taking care of my eyes when she shows no care for her patient’s record nor having the professionalism to verify patient’s insurance before hand. Red flags everywhere, so use them at your own risk!!!