Chaplin’s Bellevue Subaru

My experience at Chaplins was much better than all my previous dealership dealings combined. John Goodfellow and Derek Walker offered a friendly and hassle-​free experience that took a lot of frustrations out of the usual sales process. I looked around for a new WRX, and John offered to obtain the exact model and color that I wanted from another location at a very fair price.
As soon as I stepped into the dealership, Derek took me for a test drive and showed me the in and outs of the vehicle. He maintained the highest degree of professionalism while I found my way around a manual car. At no point in this process did we move up from the agreed upon price, nor did I feel any pressure to buy add-​ons. I walked in with my own financing and a check for the down-​payment, and left with a brand new vehicle. Simple car buying, as it should be.
I found Chaplins based on a referral, and I would certainly recommend others to this dealership from now on.

The rating I’m giving for this review isn’t really for the dealership, but more so for one person. Scott Shearer.
We have dealt with Chaplins for 3 of our Subaru’s, throughout the years, even had a few services done at Eastside Subaru in Kirkland, and have never had the same outstanding service that Scott has provided us today.
He made my husband and I feel very welcome the minute we got out the car. He was extremely personable, very friendly, and very prompt. We had very little wait time to get our car in, and he even got our STi back to us as quickly as possible.
Definitely one of the best service advisors we have come into contact with. If you’re the type that likes to deal with one service advisor for every service visit, go with Scott Shearer!

If you’re trading in your car, you may want to look elsewhere. They offered me $ 6500 off a new car for trading in my 2012 Carolla. Went to Toyota and they offered $ 9000 for it even without buying another car.

This is a review for their Subaru service center.
After a head gasket replacement that the Chaplin’s Subaru service center recommended to fix the burning smell coming from the front of my Subaru Outback 2008, I found out that the smell is still there and now the car has a stutter to it very noticeable at takeoff and idle. So, I took the car back to have them check on these issues. The service center found another leak at the left passenger side and that they could not reproduce the stutter.
They had the car for almost a week. I paid $$$ for the head gasket replacement along with the 90K mile service and now they want to charge me more for another leak that they did not even discover before while changing the head gasket.
Today just 3 days after I had them look at the car again the check engine light came on with the flashing cruise lights. My car won’t run smoothly again. I wish I had never gone to Chaplin’s. They are a total rip-​off.
In addition to all of this, the lady at the front-​desk at the service center is rude. When I was first returned the car after the big service, it was covered with pollen. They did not even have the courtesy of washing the car.
Stay away from this service center!

DONT GO HERE! They wrecked my rear bumper when I took my car in for an axle repair, they are offering to repair the damage but they didn’t offer anything extra for the inconvenience. If you value your car don’t take it here because they don’t care about handling your car with care. And I haven’t even mentioned the terrible service and expensive repair either…

I tried to leave a review about five years ago and it was so positive that maybe it didn’t sound believable. We bought an outback and our sales guy was John Goodfellow. Happy to say he’s still there. I loath the car buying experience and truly can’t stand sales people. We have bought new cars several times, but won’t go anywhere else but this dealership in the future. We still had to sit and sign documents, but our sales guy was great and the experience was great. First time ever. Also, service department seems to have equally high standards. 5 years later, and I am still a happy customer. Wow.

Ideally I would give them Zero Stars.
I called in to get a price on a used car, I was told it was $ 27,288. Later on in the day I saw it listed on their own site for the same price. So when I went into the dealership to test drive it, and fell in love with it, I was very surprised to have the manager tell me the very best deal they could give me was $ 29,899. Absolute best deal, he said.
They have to be crooks to openly try to rip their customers off like this! I would never recommend them to anyone!

The folks at Chaplins Subaru did a great job for me when I purchased my Legacy GT. Kat was amazing, and they followed through and I got a great car for a fair price. Thank you!
K

I visited the dealership on Saturday late morning for my 60,000 mile service I scheduled earlier in the week. Naturally Saturday’s are the busiest day of the week! Everyone was coming in for a oil change and to get their car washed it seemed. I was very impressed with the staff for their quick flow and giving every subaru owner their undivided attention. Usually trips to get your car serviced aren’t fun, but Jarod made it a enjoyable experience and reminded me why i always come to this location. Thank you!

Great service! Carlos V. was honest, professional, and knowledgeable — exactly what you’d hope from a car salesman. If you are considering a Subaru, I would definitely recommend you check out this dealership.

They did for me what three other local dealerships couldn’t do, and I am so grateful for my safe, reliable and beautiful new Subaru Crosstrek. My salesman Derek Walker was funny and informative and made the process really easy. I highly recommend Derek and his dealership.

Wow, our experience here was not what I was expecting and I mean that in the absolute best way!
Everyone was authentically friendly, our salesperson was absolutely helpful and NOT pushy, and the finance department was quick and hassle free. Everyone that we interacted with was all about customer service and absolutely embodies the «customer comes first» mentality. Clearly, i was impressed and would highly recommend Chaplain’s to anyone in the market for a new car.

I’ve never posted a negative Unilocal review before, but after my experience tonight at the dealership, I thought I might share my frustrating experience here.
I called Chaplin’s earlier today to inquire about test driving a preowned Outback and Forester. After they assured me that the vehicles were still on the lot and that they’d have the keys ready for me, I drove down to the dealership and arrived shortly after 5.
When I walked in the door, my experience was entirely negative. I didn’t remember the name of the person I had spoken with earlier on the phone, which seemed to irk the salesman who greeted me. After some searching, he found the keys, but couldn’t find the vehicle. He left a few times to look around, and after about 25 minutes, he returned to say that he had no idea where the vehicle was.
As I began to tell him that I was very interested in purchasing a vehicle and that an alternative would do, we were interrupted by some people he knew that walked in the door, and he seemed entirely disinterested in what I was saying from that point on. I actually said to him at one point «if you need to go, I can just leave.» He offered no alternative to the dilemma that I was currently in and didn’t seem like he wanted to assist me at all.
Yes, I’m only 24 and am buying my first vehicle, but I still think I deserve a little respect and quality service.

I traded my broken car in for a used unbroken car and was treated great, did almost the entire thing over the phone and just came in to sign and pick up the car. Then while cleaning out the old car my wallet fell into the garbage bag unbeknownst to me! I couldn’t figure out what had happened to it when I realized it was gone later. I would say digging through the garbage bag I had left in the old car was WELL above and beyond the call of duty! Thanks Roger Dever… you are the man :)

I was pretty impressed on the valuation of my old car. It took less than 30 minutes and it seems like they really cared for its sentimental value and respected what was suggested on Kelley Blue Book. Another Subaru dealership up north literally asked me to sell it on my own or they’ll trade my car as scrap. We left that dealership fast and ended up with Roger who was very polite and thorough.
He was quite efficient at what he does.
In a period of 3 hours, we got a brand new car out of the showroom, got the financing taken care of and I was able to pick up my children in my new car. This was a brand new experience for me as my last trip to the dealership made me feel like they wouldn’t care if I gave birth in there.
I highly recommend this place to anyone as it’s really no hassle and no haggle.
Of course, it helps to do your research first and know exactly what you want.
I test drove the car that I wanted at another Subaru dealership. Unfortunately, they didn’t have enough cars on site. All I did here was buy the similar car.

I never thought I would have difficulty trying to spend money to purchase a car in a dealership. I went in to Chaplins today looking for a new 2016 Subaru — yes looking to spend money — but as it turns out I must have picked worst day because no one was interested in making eye contact or asking if I needed any assistance. My wife and I were looking to buy a vehicle today because we were hoping to check another item off the checklist of things we needed to complete before the arrival of our first child. We stood around the showroom waiting for about 20 min, watched many of the «very important» sales people get up out of their chairs and fishbowl offices to check on the Seahawks vs Steelers game. I even deliberately walked in front of one and asked if he could help me and was told that he was with another client (I was watching him in his office for last 20 minutes eating his lunch while I was in the showroom — remember they have «fishbowls» for offices) — so as it turned out his «client» was to stand in front of the TV to watch the game. I guess my business is not important or perhaps Chaplins is all talk and «no game» when it comes to service standards… yes you should check out Tyson Chaplin’s statement on the website about commitment to service — quite the contrary experience… by the way, if you take Mr. Chaplin’s offer to contact them immediately about a less than desirable experience — no one answers the phone because the staff are helping out very special guests (i.e. watching the Seahawks game — trust me, I wanted to have my afternoon at home to watch the game too but my wife pleaded to my sense of better judgment to buy the car since we have about 2.5 weeks before our baby is due). Perhaps poor timing on my part… perhaps unrealistic expectations on my part… who knows? Probably my fault for wanting to inconvenience the very busy sales people during the critical Seahawks game… yeah that’s probably it.
Good Luck to future buyers!

I’ve never purchased a car before on my own in my life. It’s not to say that I haven’t been to a car dealership though. Growing up my parents were really into cars and we often visited dealerships on the weekends to test drive cars, buy them or just see what was out there. We have had our fair share of good and bad experiences with sales people. The bad ones are always the ones that stand out amongst all the good, but not this time.
My experience with Chaplin’s was a bit different. I first searched their online inventory database, which I have never done with my parents partially because most dealerships when I was growing up didn’t offer that feature and the internet was just coming about. It was an exceptional feature to have with up to date information of stock and pricing. After I selected a few, I contacted them online first. I was responded to by a salesman named John Goodfellow.
Excellent correspondence, follow up and service. This was probably the closest experience you can have to comparing the ease of shopping on Amazon to buying a car. If only they had the «one-​click» feature! :)
After visiting the dealership, I was further impressed by the attentive staff and service I received. I can’t vouch if I received the cheapest price for the car that I got (although I’m an excellent negotiator), BUT I can say that I would pay more for the experience and service that I have received. I wouldn’t expect anything less from them.
Thanks again Chaplin’s!

Excellent customer service! Chaplin’s really goes the extra mile to provide a top notch experience.
I would be confident referring any of my friends there knowing they will be taken care of. Everyone we encountered was friendly and helpful and the salesperson free test drive is a clear perk. Being able to drive and discuss the vehicle with your significant other is great!
Not a single bad thing to say! Definitely consider this place if you’re in the market for a car!

I ended up purchasing a 14 year old Subaru from here. This was my first encounter with This dealership and I am very pleased to say that I will return to buy from again. Absolutely the least stressful car buying experience I have had and I have had quite a few. I swear I have a problem and can only hold onto a car for about two years. In addition to a flawless sales experience I also got the chance to try their service dept. out. Again nothing but a stress free encounter. My one and only complaint would be that they need to relocate closer to me so I can take my car there on a regular basis. But I don’t see that happening ha. Thank you again to Andy & Derek (sales) and Kevin in service.

Disclaimer, I have never bought a car in my life. I did some research before coming but I’m terrible at negotiating and my bf (who came with me) is no better.
I called ahead of time and spoke with Todd W. I told him what I wanted (Crosstrek, manual, dark grey). Apparently manual transmissions aren’t widely available. I was told they didn’t have a car that met my specifications– but they had a manual transmission that I could test drive. I head on over and after maybe 10 min, Todd himself greets us. We drive the car and Todd is great. He’s personable, not pushy at all, and very patient.
After our test drive, I tell him I want the grey manual. He finds a base model available. I tell him I want heated seats (not in base model). He tells me he can do heated seats (extra). I tell him I want a moon roof. He tells me I can get a moon roof (extra). I’m sold on the car.
He shows me the price– which isn’t bad as the MSRP was not nearly as high as other dealerships. He asks me what I want to pay and I’m not quite sure bc the price I see before me isn’t too bad. He then offers to compare the invoice to the MSRP (Thank you Todd for showing me how to negotiate). It turns out the mark up is about $ 1300 and he gives me time to think about a price I want to pay. I come back and ask for about $ 300 over invoice. The dealership accepts– WOW that was easy! My bf then realizes he has an app on his phone for his credit union and finds that the price I am paying is the same (actually $ 20 less) than the target price recommended on his app! Sweet!
So what did I learn from this experience? todd W is a great guy who was a pleasure to hang out with and who showed me how to negotiate (what salesperson does that?)
Come to Chaplins, buy a Subaru, ask for Todd W. He’ll take care of you