Accessline Communications

Their phone system sucks and theiur customer service sucks; Costco needs to be pistol-​whipped! On the call I am currently on hold to them, following their VM message stating, «you will continue to receive the best service», blah, blah, blah, I’ve been sitting here for 47 mins, so far, losing thousands of dollars in sales. I’m throwing this piece of crap away and buying somnething that works.

The Polycom 4 line phones I was sold do not have the basic features needed to run a small business. When you place a call on hold, only the phone that answered it can pick it up unless you transfer and there is no intercom to announce calls without picking up the handset… features I did not even think about making sure they had since the phones I bought 16 years ago had them. Unfortunately, we had to buy the service before we could set up the phones and use them so the satisfaction guarantee was over before we got to use the phones. Now we are stuck with phones that drive us crazy… The saleman also did not tell me that going to VoIP would not work with security systems, emergency elevator lines, etc. so I had to purchase additional land lines for these purposes. Kind of shot the savings out the window.

Im not sure why these people below are giving negative reviews. I have used Accessline for the last 4 years since Ive opened my office. Just like any companies, there is always going to be a glitch. Many people may be having issues due to your internet company. you may need to upgrade to a higher band.

Do not use this service. You end up with garbage service and wait over a half hour to speak to a human each time you make a service call. GAR-​BAGE.

Horrible, awful, worst decision I’ve made for my business! BEWARE!!! You will be making a huge mistake if you use this service. I would expound but I don’t have time because we are in the middle of trying to remedy the latest in our countless issues with this company. I opened a new business 2 years ago, dealing with our phone service has been the single most frustrating issue we’ve had. That says it all doesn’t it?

We too ordered the service based off of costco’s partnership. I ordered the service before I read the reviews so I was a little apprehensive.
We have not had any problems so far. I know that they used to sell a different brand of phones. We got all polycom phones. We also were switching from our local cable company VOIP service so we are comfortable with the service and we haven’t had a problem (We kept one line with the cable company so that we are still entitled to their fast response time).
After reading the reviews, I upgraded the speed of our ISP and bought a gigabit switch.
Customer service has been great. although the wait time was a little longer than I would expect. One of the phones was not programmed, and I was able to reprogram the phone with the person on the line (since it was not programmed, they couldn’t simply remote into the phone and fix it from their end). Implementation went well and we have been using the service for a week. The only reason I am not giving them five stars is because we do not have enough time with them to conclusively endorse them.
I know that back in 2010 – 2011, they sold a different type of system. I wonder if the complaints are related to the use of that system. We have polycom 2 line and 4 line phones and they are all connected via ethernet (we didn’t get any of the wireless connected phones).

I signed up through Costco and have found the phone service to be very reliable. One caveat is that the phone bill does have some hidden charges that were slightly more than I was expecting.

I have a small business and their two line phone system has been great. I’ve been a customer for over 3 years with their Mitel phone systems and needed to expand. Before I called I read some of the reviews on Unilocal and was a little surprised as my experience was nothing like what other reviewers had indicated.
With that in mind I called up AccessLine to see what options I would have in expanding my phone system. They informed me that my current system only supported two phones and was now obsolete (started to worry). I was then told that through Polycom there was a buy back rebate program for my old phones and they could set me up with their newest system (they said something about cloud).
Bottom line I only paid for the new phones that I added, they replaced my existing phones for the price of shipping and waived all new setup fees. Old phones were a little outdated and no-​name but I’ve heard of polycom and they really sound great.
I’ve had the new phone system up and running for 3 months and still a happy customer. The few times I have had to call they support team has been helpful.
I can only imagine that AccessLine may have gone through some growing pains, based on the older reviews, but they seem to have their act together now.

I’ve had the Vertical system now from this company for a little over a year through their partnership with Costco.
I have 14 phones for my small business. Initially worked out well for the cost they charge since there are some services that come standard with the phone system.
There are some call quality issues where people think that we’re calling from a cell phone and we’re not.
Customer service is a hit or miss. At times, you will get a hold of someone who is willing to listen. However, most of the time you get a hold of someone who is rushing and like to use the «yeah» response which makes it seem like you’re speaking to a teenager who isn’t willing to listen to a customer’s concern. You would think that a business «catering» to business professionals would try to show some courtesy and professionalism. The sales team is very courteous though and helpful… if you know what I mean.
My phone stopped taking voice messages on Friday and I called customer service and I was transferred to tech support to no avail. Called and left a message again on the weekend. No call back for about an hour. When they finally called, I was away from the office but was told that I had to go back for them to remotely configure or test my phone system, so much for a voice over INTERNET protocol systems. Drove back 35 miles one way but no one called me back to reconfigure. Someone called and left me vm on my cell on Sunday to check if support called, 12 hours after I was waiting in my office.
Called customer support again on monday and I was told that I had called the wrong number and that I should have called directly on a phone number they provided. I was transferred and waited for about 3 minutes where I was given an option to leave a message which I did so at around 930am. Had to call back at around 5pm to state that on one ever called back. They did a remote check on my phone system through my computer and found some hardware issue. I was told that I have two options since my one year of warranty was up. Upgrade for $ 150 fee to a new system but that my setting couldn’t be saved or buy another base unit for $ 99 but that there was no warranty if it broke again.
I got a replacement after threatening to cancel my current account and two other accounts I have with them.
People should never have to go through that. They need to revamp their system and their service. Costco should also be liable for the services that their vendor provides.
Long story short: Look at another system and company!

I found this company through Costco and for two years I have had ongoing issues.
I have the system for a very small business and it has been nothing but trouble. The sound quality is very poor and the router does not work well.
The quality is horrible and the customer service does not help. In the two years I had this phone I regularily have had the phone not work for long periods of time. For example I have not had phone service for a week now and this is the second time I have had issue.
I can’t believe Costco sells this product.

I found this company through Costco which has always been a trusted and respected name with all their products and services, but this one completely missed the mark.
These phones may be suitable for home use, but they are totally not «business» worthy. I would steer clear of Accessline.
We had problems from the first day with features and functions that just didn’t work properly. Their customer service is less then what you would expect from a Costco affiliate.
All in all this was a very negative experience and I would not recomend this company to anyone.

I can’t believe the charges. I have no problem paying for what is sold to me. I believe in commerce.
If you know what you are paying for and getting what you paid for that is a fair arrangement, but to have nearly four times the charges auto-​billed to your card is criminal! It is truly criminal. It is stealing.
We were sold on a monthly bill for $ 113.00 and have been charged $ 391.00!!!
For some reason companies believe you have no choice when your card is billed incorrectly. You can’t steal from customers. We have a choice. Accessline will soon find this out!
Don’t believe the scam!!!

After many years of satisfactory service (before any other communication companies were in its business), Accessline either has lost its mind or is in financial difficulty.
I cancelled all of my many accounts in 2005 and started a new one in LA because I had moved. Due to its failure to cancel one account I specified and this account being billed to a separate credit card no longer used by me, AccessLine racked up a bill of several months charges without my knowledge (I never phoned in once to get messages or faxes which were all spam). Then it had the gall to refuse to refund my money already charged.
To add insult to injury, I told it to cancel this last account several weeks ago, and it did not cancel again!!!
Anyway, I have gone from being a recommender of its services to its worst enemy: a former user with lots of friends using its service.
Try ATT unified messaging: it is cheaper and just as good.