Kelly’s Limousine Service

I rented a party bus for a bachelorette party and I could not have been more happy with the service. Pam called a couple days ahead of the event to coordinate everything. Ron, the bus driver, arrived 10 minutes early in a suit and was very polite. He was always just around the corner to pick us up when we needed him. I would definitely use them again!

Very disappointed and NOT RECOMMENDED!
We rented a limo for a bachelor party on Friday December 27^th.
The day I booked the rental they charged my debit card $ 100 deposit.
I received a confirmation via email with pick up address and confirmed via email.
The driver was to pick us up at 830PM. At 9PM I started calling the main number I booked the reservation through. I talked to a guy who said he would call me right back he had to find the driver. After 20 minutes i called back. No answer.
I then navigated through the entire phone tree by pressing numerous prompts and finally got an emergency number. I called that number and got Pam. She said she would find the driver. Again the same story. She called back 10 minutes later and said they had to cancel, could not find the driver! How does a company not know where their drivers are? How can a company just decide to cancel one hour after they are supposed to be there? There was no apology in her voice. Just sorry had to cancel. Kellys was sure quick to take my $ 100 out of my account the day I booked. But NOT customer service oriented to cancel before I had to call them!
Never again and I tell everyone not to use Kellys in Belleville IL!
They could have offered to maybe provide a few hours of free drive time for the local wedding etc. Something to make up for the inconvenience. But I guess they have so much business they did not care!

My experience was both great and then very compromised. I booked two limos in one evening. One for a bachelor party and one for the bachelorette party. I booked both for 5 hours and paid in full prior to the events. Both parties were for mature 27 – 50 age group. They did entail bars and the guys did encompass adult clubs at the end of the evening.
The initial portion of both contracts were amazing. The drivers were very courteous and helpful. The ladies evening was great!
The guys were I guess a bit gregarious in their experience, yet that is what Pam, the rep at Kelly’s told me they did best. My contract with the company was established until1 am. Prior to that the driver took the group to an adult club and apparently negotiated with one of the passengers for a cash extension of the contract. This passenger had no authority to do this, the driver should have been clear in whom was authorized. The groom and best man had someone pick them up. The driver waited for the unauthorized negotiator until 3:30 am and then left.
Monday morning I called to make certain the driver was adequately tipped as the crew did not do this. In response to my call I was told that I owed for wait time as the driver waited until 3 30 am. Please keep in mind that he did that on the promise of an intoxicated rider that had no authorization for anything. The rider had promised cash yet the driver did not require this as a condition of waiting.
As stated, I called to make this right before the company called, my goal was to create a win, win. My request to Pam was to immediately charge my card for the 20 percent tip for the driver. I also requested that we hold on additional hourly charges until we had further info as to whom requested this.
This is when it went south! I was then told if I protested it would need to go to collections. I never spoke of protest, I simply asked for an understanding of whom asked for extended service. The driver was not immediately available and I was told it would be after 5. Then, I was told that payroll for all drivers could not be made because of the open ticket and the computer system could not allow anything other than payment in full or all could not be paid.
Long story, they negotiated the wait time yet I do not believe I should have been responsible for any of it. The primary rider, my son did not authorize any extension. I paid more than I should have, tipped 20 percent and granted this company over 1200. In revenue over 5 hours. The limos were great, the customer service was severely lacking. They fought the right fight and won because for me, life is too short.
I travel extensively in my career and hire car services several times a month. This experience was not one I would want repeated. As I said, autos are great, admin services are very compromised.

As a wedding coordinator, it is my job to call all the day-​of vendors to confirm details and times of arrival or delivery or service.
When speaking to PAM at Kelly’s Limousine Service — all my questions were answered in a professional manner. I was also surprised to see an email of the passenger and routing information. Something I did not ask for, but gratefully received.
This wedding I am rating used three vehicles including the popular Trolley car.
Each driver was courteous and professional.
The wedding couple later told me they were very happy with their vehicles and service.
Carolyn Burke — Wedding Liaison